Avaya UCaaS vs VICIdial: Which is a better fit?

Bernard: I'm Bernard, Unified Communications Cloud Consultant. And I rate the Avaya OneCloud UCaaS Service a four out of five. For more reviews and details about the Avaya Cloud Services, click below. Prior to using the Avaya OneCloud UCaaS Service, there was an evaluation of several solutions to replace the legacy of via PBX system. That included solutions, including Microsoft and Zoom and possibly the RingCentral solution. The solution for OneCloud UCaaS was a logical solution based on the recommendations from the resellers and the overall popularity of what is becoming a more cloud oriented service from Avaya. Avaya was chosen because of the familiarity of the Avaya Solutions overall from the reseller involved. It was relatively easy to understand the differences from the traditional solutions to the more of a cloud-based, licensed subscription-based service. And that led to the decision over some of the other alternatives. Switching to the Avaya OneCloud Service was relatively easy as there was an agreement to incorporate some of the new J series phones, which made it very easy to port the numbers, get the employees familiar with the new devices and the new services. And from an administrative perspective, it was easy to move to a subscription-based model without really changing a lot of the overall operations. Overall, it was very, very easy in general. My advice for anyone considering a cloud solution would be to consider what they have currently and then evaluate what their overall future needs are. With respect to the Avaya Solution, it provides a fully featured portfolio of cloud-based services, and you should compare that to Microsoft, for one. If you are a Microsoft shop, having a Microsoft solution is very attractive and will allow you to support a wide variety of different types of devices from Polycom or Poly and many others. If you're using the Avaya Solution, you're going to be really influenced to use Avaya only devices, which are not going to be readily available on other services that you might switch to later, such as 8x8 or others. But generally speaking, if you're a Microsoft shop, Microsoft is a great solution. If you are more into video overall, and that's the basis of how your employees are going to communicate, Zoom and their unified communication solution provides a very cost-effective and popular service used around the world for employees to easily use and learn. But if you are a more of a traditional Avaya-type customer, the Avaya Cloud Service, or OneCloud, is very attractive and can provide you with a fully featured voice and collaboration service along with many of their contact center solutions as well.

Katie: Hi, my name's Katie. I'm an operation administrator for a marketing and advertising company. We give VIC four stars. We were using Promero Dialer before. The reason we made the switch is because Promero lacked a lot of the API integrations our business needed with our current softwares, as well as the pricing. Promero was a little expensive, especially on the carrier side for usage and minutes. So one of the major reasons why we chose VICIdial is their API functionality. Our team was able to seamlessly integrate VICIdial into our current systems, which really helped our business grow. Another reason was their affordable pricing. VICIdial is very competitive and a lot cheaper than other dialers out there, and you still get exactly what your business needs. Onboarding with VICI was very straightforward. The admin and user interface is very user-friendly, so the time it took for us to set up was very minimal. So my advice would be to not always go for the most expensive option out there. A lot of dialers like to promise better returns and better contact rates, but most of the time you can get exactly what your business needs at a more affordable cost. So VICIdial was that answer for us.