# Compare Avaya UCaaS vs Ringover 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Ringover and Avaya UCaaS based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/1174-169627/CRM-Central-vs-RingOver --- # Ringover vs Avaya UCaaS Features and Cost Comparison Last updated March 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: RingoverAvaya UCaaS2/4 selected [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[4.4 (91)](https://www.capterra.com/p/1174/CRM-Central/reviews/) [## Ringover](https://www.capterra.com/p/169627/RingOver/)[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $29.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.8 Customer Service 4.6 Reviews Sentiment Based on [855 reviews](#user-reviews) Positive 817 Neutral 17 Negative 21 [## Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[4.4 (91)](https://www.capterra.com/p/1174/CRM-Central/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [91 reviews](#user-reviews) Positive 77 Neutral 11 Negative 3 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 91%Fit High performer Feature ratings Call Center Management 4.7 Dashboard 4.9 Call Logging 4.7 Call Recording 4.8 Call Tracking 4.7 \--%Fit Missing features Feature ratings Call Center Management 4.7 Dashboard NA Call Logging NA Call Recording 4.5 Call Tracking NA User satisfaction User satisfaction 4.7 User reviews[855](https://www.capterra.com/p/169627/RingOver/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.4 User reviews[91](https://www.capterra.com/p/1174/CRM-Central/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.2 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small Businesses Mid-size Enterprises Best for Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care. ## User reviews Pros & cons JW Jacque W. Managing Director > "The app allows us to make calls outside of the office but whilst still using the office phone number, which is useful as many customers..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) SK Shafin K. Manager > "To make matters worse, after the purchase, their sales representative stopped responding, and we had to activate the plan on our own...." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7024463) CG Carlos G. Sales Director > "The setup is straightforward, call quality is strong, and the omnichannel features help improve team efficiency without the complexity..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7087563) JW Jacque W. Managing Director > "The app doesn't allow you to stay logged in, but stop receiving calls." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) NB Nikolai B. Managing Partner > "We have used ringover for a few months now and fully integrated it just over 2 weeks ago This is hands down one of the best phone..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6887626) JW Jacque W. Managing Director > "So I have to log in and out each time to avoid receiving calls when not working." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) VR Verified Reviewer Co-Founder > "Another major advantage is the easy integration with existing tools and systems, allowing Ringover to fit seamlessly into our daily..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) SK Shafin K. Manager > "I expected professionalism, transparency, and accountability — instead, I got silence and a blocked account." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7024463) EB Elliott B. Company Director > "The user-friendly dashboard and real-time analytics help monitor our teams performance and streamline workflows efficiently." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) AA Ashley A. Owner > "You have to pay upfront for a year and we complained about the background noise from the start and they continued to tell us it was on..." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) JS Jose S. CCO > "The setup process was simple and well supported by their team. Whenever we had questions during the initial configuration or launch, we..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) JS Jesse S. Manager > "The app is very laggy sometimes, i have to swipe down to reload my most recent calls, cannot hear people and have to hang up then call..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6760609) BK Brian K. Recruitment Consultant > "The convenience of being able to text through both the web and mobile apps makes staying connected effortless." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7072316) AA Aymen A. cst > "Sometimes the call quality drops when the internet connection is unstable." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6776853) EB Elliott B. Company Director > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) Yuliyana N. head of central operations > "Calls would drop, people would not be able to hear the caller..it just made our process very very complex" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6362864) AA Aymen A. cst > "I especially liked the call recording feature, the detailed analytics, and the smooth integration with CRM tools." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6776853) AA Ashley A. Owner > "Noise cancelling is non existent." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) JP Jonathan P. CEO > "A solid tool for my sales team, they are using it for outbound calls, and to receive inbound inquisitive calls" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6468334) AA Ashley A. Owner > "Dealt with support on this for months trying to "fix" this issue but it's just their software." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) JB James B. Principal Consultant > "Porting of my old number was quick and seamless and Ringover customer support were prompt and extremely helpful in setting up my desk..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6815098) TS Thomas S. Sales Partner > "Some system overloads, not enough smart features" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6747415) EB Elliott B. Company Director > "Ringover stands out for its seamless integration with our CRM system (Bullhorn), making it an excellent choice for sales and support..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) LN Ludovic N. Manager > "We loose sometimes the call when we are in 4G." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6256334) JR Juan R. Technology and Digital Product Manager > "The platform offers excellent call quality, helpful reporting features, and responsive customer support whenever needed." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6848606) MM Matthew M. Manager > "Nothing that comes to mind, occasional call doesnt connect first time" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6616096) BK Brian K. Recruitment Consultant > "I also appreciate how well it integrates with Bullhorn, allowing for accurate note-taking." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7072316) JD John D. Administration > "Once we signed up everything was wrong, from connections, to SMS, to billing." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6227068) JS Jose S. CCO > "Highly recommended for companies that need a flexible and well-documented cloud telephony solution." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) CP Cyril P. CEO > "There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3659818) CG Carlos G. Sales Director > "It helps streamline daily operations without adding unnecessary complexity." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7087563) Aman K. Researcher > "Additionally, a few users have reported occasional technical glitches or challenges with integrating the software." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___4598556) JW Jacque W. Managing Director > "Ringover is our first VOIP system and we have been pleasantly surprised with how easy the system has been to use and the added features..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) VR Verified Reviewer Associate Consultant > "There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2938214) ST Stefania T. Customer Experience Manager > "The platform’s performance and features keep improving, making our communication smoother every year." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7039523) ZB Zakaria B. Procurement coordinator > "When there is a bad wifi it's a bit complicated to hear the other party." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3108196) JS Jose S. CCO > "Overall, it’s a reliable cloud phone system with good support and clear resources to help you get started quickly." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) IM Ismail M. Ingénieur commercial > "Their nothing i don't like on Ringover maybe sometimes the voice mail doesn't work" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3115424) IL Ilija L. Co-Founder > "The interface is simple to use, the call quality is consistently great, and features like CRM integration, analytics, and call recording..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6796287) VR Verified Reviewer Customer Support Manager > "I could not easily create a bilingual call center" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3142758) VR Verified Reviewer Co-Founder > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) MC Marco C. Sales Manager > "some system fails, and some call failings" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2236209) Nicolas P. CEO > "It helps us to distribute incoming call and to dispatch them." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6869324) JM Javier M. CMO > "month commitment, very bad customer service." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3202816) JR Juan R. Technology and Digital Product Manager > "The reporting features are especially helpful for tracking team performance." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6848606) AO André O. CEO > "Sometimes it has some interference or bad signal" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2235501) [View Reviews](https://www.capterra.com/p/169627/RingOver/reviews/) PO Prince O. Service Desk > "I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one..." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___7011531) CJ Crystal J. Claims Service Specialist > "The dropped connection at night time gets a little irky." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6508579) GB Gopa B. Group Manager - Training > "Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6887814) CJ Crystal J. Claims Service Specialist > "She’s a little annoying sometimes, but dependable when you need her most." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6508579) Matthew P. Marketing Coordinator > "With Avaya my company has been able to save costs by reducing third-party services for web meetings and..." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___4768101) AH Ajoke H. Customer Service Agent > "I did not like it that much, It was quite complicated to use." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6597746) SS Shontel S. Customer care specialist > "It was better than the system we current use at a corporate call center ." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6496082) DJ Devon J. Ess1 > "You may not be able to end calls after speaking with someone or the calls will be staticky where you have..." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___2947815) SS Shontel S. Customer care specialist > "Easy to use as long as the users are able to maintain a stable Internet connection." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6496082) VR Verified Reviewer Analyst > "When you have to make a change, add a feature, or add an integration, the work becomes hard." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___2625948) Matthew P. Marketing Coordinator > "Employees can forward calls to their cells if they work from home, meaning a call is never missed." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___4768101) NN Nandy N. Administrative Assistant > "The phones are very expensive and if one part is broken, you have to buy a completely new phone." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___2729371) GB Gopa B. Group Manager - Training > "Easy to train and learn." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___6887814) ML Marissa L. Customer service agent > "The software tends to have bugs that causes calls to drop or lose connection" [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___2409162) Matthew P. Marketing Coordinator > "Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic..." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___4768101) HC Heather C. Resolution Analyst > "While the interface is clean and pared down, it does look a little dated." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___2662137) JDB Juan David B. Project manager > "Avaya know what we need, have a lot of experience, so, they can create one in one app with everything you..." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___3489512) IM Ihab M. IT Infrastructure Head > "we gained nothing from this setup, we actually lost a lot of money." [See full review](https://www.capterra.com/p/1174/CRM-Central/#Capterra___2313108) [View Reviews](https://www.capterra.com/p/1174/CRM-Central/reviews/) ## User interface 4.70 (855) [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) 4.38 (91) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Ringover Top features 33/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/169627/RingOver/#features) Avaya UCaaS 11/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/1174/CRM-Central/#features) ### Recognition No recognitions have been awarded to Ringover No recognitions have been awarded to Avaya UCaaS ### Deployment & support Ringover Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Avaya UCaaS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Ringover - By Ringover - Located in France - Founded in 2005 Avaya UCaaS - By Avaya - Located in United States - Founded in ## 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