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Single and Multi-Unit Restaurants, Catering On/Off Premises, Hotels, Wineries, Breweries, Unique/Special Venues, Bars/Nightclubs, Private Events, Stadiums, Corporate Events, Enterprise, Bowling Alley
Built for hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!
The ability to send contracts and have clients easily e-sign, and place deposits through Tripleseat payments has been so helpful. Reports are wonderful and easy to use as well.
It was a little confusing, entering my events was frustrating and time consuming.
Great add ons and updates. Awesome customer service and ability to customize your experience.
Sometimes the issues with their servers slowing down can be bothersome, especially during the working hours.
What I like most about tripleseat is how userfriendly it is. My team and I have just switched over to this product and are very satisfied.
With different rates for liquor, retail, etc, it can be confusing.
Their customer service is outstanding. They are friendly, knowledgeable and beyond thorough.
The ONE feature I have found to be missing is being able to auto populate a task list for an event.
It's very easy to use and robust in features. Everyone at Reserve is a pleasure to work with and they know catering and events better than anyone else.
Some of the pages just have too much information on them and you need to be able to collapse sections. Some of the pages do not carry over mandatory data.
The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial.
Of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle.
Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.
Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.
The implementation and support teams have been absolutely fantastic in helping with our transition.
It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.
Speaker 1: Hi, my name is Mai and I am the managing director at BG Catering Concepts in Boston, Massachusetts. My company is small. We're a boutique firm. We employ about 20 people full-time, and on the scale of one to five, I give Tripleseat a resounding five. Prior to Tripleseat, we were using a platform called Caterease, and ultimately in about 2021, we came to a crossroads and felt that Caterease was holding us back. The platform was a bit antiquated, and as we were scaling up, we found that it was limiting. So in our search for a new platform, Tripleseat was presented to us and it quickly became the unanimous winner. We onboarded immediately and had been using the platform for two years with great success. The reason we selected Tripleseat out of a variety of platforms to use was the host of services it provides in one platform. We're able to create our BEOs, our invoices, our contracts, and send those to our clients in one link, making it incredibly user-friendly for our clients, which is of the utmost importance. We want all of our interactions with our clients to be incredibly seamless, and the first touch is that proposal process, the contract, the agreement, the invoice, and we're able to do all of that in one platform. That is one of the biggest assets that I find Tripleseat provides, and we receive great glowing praise from clients on how user-friendly the platform is. And for some of us creatives who aren't the most tech-savvy, this platform covers us and allows us to do what we do best in the creative space and simultaneously create a seamless experience for our clients. Admittedly, I am a creative in the creative space, and so I am not the most tech-savvy, so I was a little trepidatious about switching to a new platform. Fortunately, Tripleseat accounts for that, and we were assigned an account manager who onboarded us, and I am delighted and pleased to announce that I found the onboarding incredibly easy and that speaks volumes because again, I am not the most tech-savvy on the planet and I am now a power user. I think that Tripleseat has become second nature. It's become secondhand to me. It allows me to simultaneously work on many projects at once. So the transition, which oftentimes is very daunting when you're switching platforms, this was the most seamless transition I've had in my entire career. If you are considering Tripleseat, I think one of the most beneficial features you can utilize immediately, even in the selecting process is interfacing with one of their account reps. Their customer service is bar none the best I've experienced. It's incredibly hands-on. It's not a chatbot, it's not an anonymous service. You're linked to an account manager who will hop on the phone, hop on a Zoom with you, share his or her screen, and help you immediately navigate any problems. So I think that's an underutilized feature that you can really take advantage of. It's not an additional cost, it's not an additional add-on feature. It comes with the platform and it comes even while you're making that decision. So I would highly encourage anyone considering the transition to Tripleseat to immediately engage and interact with their account manager because they will be the ones that will help you determine whether this is the best platform for your company. That was a big reason why we ended up selecting the platform. Our account manager, our account rep was incredibly helpful and we have stayed with her throughout our experience with Tripleseat and she will continue to be our account rep. So she knows the nuances, she knows the idiosyncrasies of our company and is able to seamlessly navigate and troubleshoot as we go.
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