# Compare New Relic vs OpsGenie 2026 | Capterra > Unsure of what to choose? Check Capterra to compare New Relic and OpsGenie based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/118128-170236/New-Relic-vs-OpsGenie --- # New Relic vs OpsGenie Features and Cost Comparison Last updated May 12th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: New RelicOpsGenie2/4 selected [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) [## New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting Price $10.00 Value-for-Money 4 Functionality 4.5 Ease of Use 4.2 Customer Service 4.2 Reviews Sentiment Based on [195 reviews](#user-reviews) Positive 180 Neutral 12 Negative 3 [## OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) Starting Price $11.55/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.3 Customer Service 4.6 Reviews Sentiment Based on [154 reviews](#user-reviews) Positive 150 Neutral 2 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Incident Management Software 16 / 45 Only New Relic - Audit Management - Compliance Management - Data Visualization Best performer 21 / 45 Only OpsGenie - Communications Management - Corrective and Preventive Actions (CAPA) - Disaster Recovery User satisfaction User satisfaction 4.5 User reviews[195](https://www.capterra.com/p/118128/New-Relic/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.0 Customer support 4.2 User satisfaction 4.6 User reviews[154](https://www.capterra.com/p/170236/OpsGenie/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $10Not provided by vendor - Free version - Free trial Price starts from $11.55Per User, Per Month - Free version - Free trial Best for Best for Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector. Best for SMB and Mid & Enterprise ## User reviews Pros & cons CT Clara T. Accountant > "I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6779860) RP Ruchika P. Site Reliability Engineer > "The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6863048) RP Ruchika P. Site Reliability Engineer > "I like how New Relic provides deep visibility into applications and infrastructure through one unified platform." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6863048) RM Rahul M. engineer > "sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6862521) Ash B. Director of IT > "Overall its a value and makes monitoring much easier with a wide variaty of options and metrics." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7018169) VR Verified Reviewer Program Support I > "We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6663042) MC Mark C. Product Manager > "Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7032872) ML Mauricio L. Senior Software Engineer > "I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6641698) RM Rahul M. engineer > "Lot of material available online to learn nuances of the tool" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6862521) VR Verified Reviewer Head Of Development > "The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6885869) Arjun K. Founder > "New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4817675) VR Verified Reviewer Senior Software Engineer > "The charts don’t drill down, and NRQL is a little hard to read." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4928748) TB Tamer B. Prodops Engineer > "New Relic is a great tool for our monitoring and we use it for infrastructure and synthetic monitoring" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6690224) VR Verified Reviewer QA and Observability Engineer > "Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6135082) RP Ruchika P. Site Reliability Engineer > "I also appreciate the ease of integration with cloud providers." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6863048) VR Verified Reviewer CTO > "However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) YR Yeamin R. Senior DevOps Engineer > "NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6011291) VR Verified Reviewer CTO > "After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) ML Mauricio L. Senior Software Engineer > "Error tracking I believe is better as well from what I recall." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6641698) VR Verified Reviewer CTO > "After a successful installation, we still did not receive any MySQL-related data." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) JM Javier M. Project Manager > "Some services were difficult to set-up, but now everything works as intended." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6541177) Sarah C. Speech Language Pathologist > "There weren't any good ways to manage and monitor the runtime memory of each app, which was a frustrating feature to be missing..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2949903) Daniel H. Technical Lead > "We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4540618) JM Jonathan M. IT Director > "Their documentation is often out of date because of these changed. " [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3688760) VR Verified Reviewer QA and Observability Engineer > "Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6135082) VR Verified Reviewer CTO > "Can't close your Account nor reach out to Support to do so" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) TC Tarnika C. Product Specialist > "very easy to use, multiple filters and interfaces to work with" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6712076) VR Verified Reviewer CTO > "We had evaluated NewRelic several years ago but the product was too complex and unstable." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) TB Tamer B. Prodops Engineer > "It is easy to use and has a lot of options for monitoring" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6690224) LK Lukasz K. IT Security Manager > "We were migrating our infrastructure to the cloud (Microsoft Azure) and at the time New Relic could not provide us required..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2560218) Bishal D. Software Engineer > "I like how its dashboard looks clean and easy to use." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6672763) LS Leon S. Managing Director > "When using multiple modules on a bigger infrastructure it can get quite expensive." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2887263) VR Verified Reviewer Engineering Manager > "It is so easy to implement new relic, the most that I like is its collector" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6641339) VR Verified Reviewer Senior Analyst > "Higher cost, log management is not efficient and less user friendly." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3447898) YR Yeamin R. Senior DevOps Engineer > "Easy integration with messaging tools like Splunk and paging tools like OpsGenie." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6011291) DP Dan P. Senior BI Developer > "Our specific implementation required custom metrics to be created and these were not intuitive to query and use.. " [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2715585) KR Keerthi R. Product owner > "Configuring and using the alerts to get the application insights is really good" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6284066) SD Srikanth D. Technical Lead > "There are more false alerts than the actual alerts and the team is looking for alternate options now." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2303664) JM Javier M. Project Manager > "Overall, our experience once set-up is good." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6541177) Dylan W. Founder, Engineer > "Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) VR Verified Reviewer Senior Software Engineer > "The metrics they support are industry leading and they’re driving them." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4928748) LK Lukasz K. IT Security Manager > "Covering all cloud assets was also not possible." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2560218) SK Stanislav K. Developer > "great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces;" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3093732) Dylan W. Founder, Engineer > "Even lowest tier email support apparently requires paying more than $2000 per year." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) KB Keith B. Project Manager > "I love the user interface as it is so friendly." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6298688) Dylan W. Founder, Engineer > "Cost is extremely high compared to the value of the service being provided." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) Sarah C. Speech Language Pathologist > "Node based graph view of all interconnected apps was helpful in organizing my data and applications. " [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2949903) Dylan W. Founder, Engineer > "The designers and developers are clearly bad or mediocre." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) [View Reviews](https://www.capterra.com/p/118128/New-Relic/reviews/) JaK Jarosław K. Director of Support > "OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in..." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) MR Mathieu R. Programmeur Jouabilité > "The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7052455) JaK Jarosław K. Director of Support > "A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) FS Francisco S. Developer > "The interface can be a bit complex to navigate at times, and the reporting features could use some improvement." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6556597) Ash B. Director of IT > "The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing" [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7042549) VR Verified Reviewer IT Manager > "It was very simplistic and basic compared to PagerDuty, I hope the price reflected that." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6868277) JaK Jarosław K. Director of Support > "What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) PD Philippe D. Senior SRE Engineer > "In my opinion the lack of real-time dashboard of the alerts is a big miss." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4867076) GT Gary T. Solution Designer > "What I liked most about OpsGenie is how it streamlines incident management and on-call coordination." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6768684) SG Shitij G. Software Engineer > "Incident management plan is not cheap" [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4528168) [View Reviews](https://www.capterra.com/p/170236/OpsGenie/reviews/) ## User interface 4.51 (195) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) 4.62 (154) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features New Relic 16/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/118128/New-Relic/#features) OpsGenie Top features 21/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/170236/OpsGenie/#features) ### Recognition New Relic is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to OpsGenie ### Deployment & support New Relic Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos OpsGenie Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details New Relic - By New Relic - Located in United States - Founded in 2008 OpsGenie - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/)[4.62 (258)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) $10 Price $395/year 4.5 Features 4.7 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/118128-172323/New-Relic-vs-ManageEngine-Applications-Manager) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.54 (274)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $11.55/month Price $95/year 4.5 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170236-251336/OpsGenie-vs-ManageEngine-OpManager) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) $10 Price $10/month 4.5 Features 4.6 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/118128-168192/New-Relic-vs-Site24x7) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) $11.55/month Price $10/month 4.5 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/168192-170236/Site24x7-vs-OpsGenie) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.54 (274)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $10 Price $95/year 4.5 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/118128-251336/New-Relic-vs-ManageEngine-OpManager) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (255)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) $11.55/month Price $179/month 4.5 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/21581-170236/PRTG-Network-Monitor-vs-OpsGenie) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[4.56 (360)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) $10 Price $15/month 4.5 Features 4.5 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/118128-135453/New-Relic-vs-Datadog-Cloud-Monitoring) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) $11.55/month Price $129/month 4.5 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-170236/Atera-vs-OpsGenie) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (255)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) $10 Price $179/month 4.5 Features 4.5 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/21581-118128/PRTG-Network-Monitor-vs-New-Relic) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $11.55/month Price $1.75 4.5 Features 4.2 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-170236/N-central-vs-OpsGenie) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $10 Price $1.75 4.5 Features 4.2 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-118128/N-central-vs-New-Relic) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $11.55/month Price Contact vendor for pricing 4.5 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170236-184229/OpsGenie-vs-NinjaOne)