EHR YOUR WAY vs Luma Health: Which is a better fit?

We have had a wonderful experience and prefer this software far more than our old EHR (Kareo). Blessy was our implementation team leader and is always helpful and pleasant to interact with.

In the morning when our office opens we are unable to directly speak to someone if we are having a problem and need it solved immediately. DME--have contacted at least 3 times cannot print DME.

The customer service is top notch, very responsive, courteous, and resolve your issues in a timely manner.

There was no talk about it "technically" being able to work. It was tested that same day.

We love the software and the people behind it. They are very professional, courteous, helpful and always there ready to help in all aspect of the software especially when you needed them.

We are a small non-profit organization that provides substance abuse treatment, and we are still relatively new to the EHR world.

It's worth noting that the end result will be absolutely worth the wait, as the current Chrome user interface is an attractive, clean, and intuitive design.

We submitted all the information requested and let EHR Your Way take over ( NO Headaches ). Since everything is based on the current workflow the learning curve for the system was very low.

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.

The biggest downside to Luma is the limitations as it relates to scheduling specifics for doctors. There is some (but not a lot) of flexibility.

Caitlyn C

Director of Patient Education and Advocacy

Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them.

Sometimes there are syncing delays which causes problems.

I love the self-automation. It's amazing that you can set perimeters to pretty much every function.

Sometimes the broadcast are difficult to send.

I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.

Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.