Tebra vs TherapyNotes, LLC: Which is a better fit?

Camille B.: My name is Camille. I'm an office manager for BE MED PT, and I rate Tebra a four. So we were using OptimisPT before, but we weren't able to bill our claims even weekly, sometimes it was monthly. So we were getting really behind on our claims and money coming in, so we wanted to have a system that included billing as well. That's why we switched over to Tebra. We chose Tebra because it has a lot of different services that we could use it for, such as physical therapy, primary care. We love that we were able to create our own templates, and that was for every professional that is in our company. We also liked that it's very organized. It has the tabs in the patient profile, so it helped with the organization that we needed. The transition for me as office manager was actually very easy in the sense of having organization, just having to teach the front desk and the employees that do the most easy steps. Everybody got it very easily. Then the physical therapist was a little bit harder, but it was still very comfortable because they could create their own templates. It was just when we had to create the templates, it was a little bit hard in that part, but everything else was a smooth transition. I would advise to go ahead and do the switch, just because it is a very smooth program. You don't need a lot of common sense to utilize it. It does give you benefits of organization and having it your own way in the sense of doing your own templates, and then there's so many settings that you can use for the system where you can make it your own for you and your company.

Renee S.: My name is Renee. I am the owner of a counseling agency in St. Louis. We use TherapyNotes and I give them a five out of five rating. Prior to using TherapyNotes, we had a custom-made system set up for us, and it went down a lot, and because it was custom-made, it didn't exactly do everything and we hadn't thought of everything. So when we switched over and we looked at others, TherapyNotes had everything that we needed, it had the capabilities to provide different documentation, but it also allowed us to send out reminders to clients and customer service. That's probably the most important to me, is yes, we need the documents, but sometimes because we're not tech-savvy, we're counselors and psychologists, we need assistance with tech. So that was a big one for us. We chose TherapyNotes because, well, a couple of reasons, we're business owners, so cost was a factor and it is very reasonable for the services that's offered, but it also provided everything that's needed for the insurance companies. They require the intakes, they require the termination notes, and not just the treatment plans and the progress notes for daily purposes, but it allowed us also to add attachments. So if I have a little kiddo that's drawn something during therapy, I can take a note, use it from my phone directly, and input it in the chart, and it's simple. I don't have to go to a computer, scan it and put it in like that. So the ease of being able to be away from my office and do paperwork while I'm sitting at a doctor's appointment or anywhere, just during a break real quick, I can get some notes done. So the capabilities of being mobile, but also that I can add extra things that aren't necessarily a part of TherapyNotes. It was maybe an hour process. I would say less. It's been a bit, we've had TherapyNotes for a while, but it was a matter of signing up and then boom, it was just there. We had the link, we had the website, we had our ID, and it's easy to add providers and take away providers. It's easy to add our office manager who has access to everybody's charts, but each provider only has access to theirs, except I'm a supervisor, so I have access to those that I'm supervising also. It was a very easy process. Definitely user-friendly. If you are a business owner, certainly compare all your prices, compare your customer service, compare the services that it offers. We are in a busy world, so make sure that it's compatible with your phone so that you can do paperwork outside of your office, and also on different electronics. Some people have Chromebooks, I don't know, our younger people do, and iPads and laptops, so just make sure that it's compatible with all different kinds of things as well.