TherapyNotes, LLC vs IntakeQ: Which is a better fit?

Renee S.: My name is Renee. I am the owner of a counseling agency in St. Louis. We use TherapyNotes and I give them a five out of five rating. Prior to using TherapyNotes, we had a custom-made system set up for us, and it went down a lot, and because it was custom-made, it didn't exactly do everything and we hadn't thought of everything. So when we switched over and we looked at others, TherapyNotes had everything that we needed, it had the capabilities to provide different documentation, but it also allowed us to send out reminders to clients and customer service. That's probably the most important to me, is yes, we need the documents, but sometimes because we're not tech-savvy, we're counselors and psychologists, we need assistance with tech. So that was a big one for us. We chose TherapyNotes because, well, a couple of reasons, we're business owners, so cost was a factor and it is very reasonable for the services that's offered, but it also provided everything that's needed for the insurance companies. They require the intakes, they require the termination notes, and not just the treatment plans and the progress notes for daily purposes, but it allowed us also to add attachments. So if I have a little kiddo that's drawn something during therapy, I can take a note, use it from my phone directly, and input it in the chart, and it's simple. I don't have to go to a computer, scan it and put it in like that. So the ease of being able to be away from my office and do paperwork while I'm sitting at a doctor's appointment or anywhere, just during a break real quick, I can get some notes done. So the capabilities of being mobile, but also that I can add extra things that aren't necessarily a part of TherapyNotes. It was maybe an hour process. I would say less. It's been a bit, we've had TherapyNotes for a while, but it was a matter of signing up and then boom, it was just there. We had the link, we had the website, we had our ID, and it's easy to add providers and take away providers. It's easy to add our office manager who has access to everybody's charts, but each provider only has access to theirs, except I'm a supervisor, so I have access to those that I'm supervising also. It was a very easy process. Definitely user-friendly. If you are a business owner, certainly compare all your prices, compare your customer service, compare the services that it offers. We are in a busy world, so make sure that it's compatible with your phone so that you can do paperwork outside of your office, and also on different electronics. Some people have Chromebooks, I don't know, our younger people do, and iPads and laptops, so just make sure that it's compatible with all different kinds of things as well.

Kelsey: I'm Kelsey, and I'm a doctor of physical therapy of a clinic of about 10 people, and I give IntakeQ a five out of five. WebPT was the EMR that we were using prior to IntakeQ. It's rather cumbersome. It does have a lot of built-in features. However, it's not very editable, and so, we like IntakeQ because we can customize it to fit our needs, whether that's the cash pay direction or just general form layout and things. We can edit all of those just as you would a Word document. I like IntakeQ because it's affordable. It's also very customizable, so we have been able to intake all of the forms that we would normally have patients do on paper into IntakeQ in a format that they can select on the screen with an iPad, and we like that we're not having to scan in those documents anymore. We can just use them right there within the EMR. Also, we like the idea that we have the customer support, so anything that we don't know how to figure out ourselves, we have a huge database of information on how to do things, and then, also, generally, they respond within a couple hours on something that we can't find to make things the way we want them. IntakeQ allowed us to set up immediately so there was no delay in authorizations or things needed. In order to start that process, they even have a two-week period of trial that you can just try out the system, so that was a very nice setup. There are some features that did take us a little bit longer to set up, to create within the system, such as the intake forms for functional measures and things that we would use in physical therapy, but that was able to be done. It just took a little bit of time. And they do also offer a $9 pay charge if you want them to do it for you. We opted to do it ourselves, and we were able to do that just with a little bit of setup time. My advice for anyone getting IntakeQ would be to start immediately. They do have that free trial, and I think that once you get inside, that you will recognize how user-friendly and easy to customize this program is. And so, my advice is just to start right away.