# Compare TherapyNotes, LLC vs AlayaCare 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TherapyNotes, LLC and AlayaCare based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/118981-147424/TherapyNotes-com-vs-AlayaCare --- # TherapyNotes, LLC vs AlayaCare Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TherapyNotes, LLCAlayaCare2/4 selected [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) [## TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price $59.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [955 reviews](#user-reviews) Positive 899 Neutral 28 Negative 28 [## AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) Starting Price $1000.00/month Value-for-Money 3.9 Functionality 3.9 Ease of Use 4.1 Customer Service 4.1 Reviews Sentiment Based on [188 reviews](#user-reviews) Positive 151 Neutral 27 Negative 10 ## Summary * * * Key features rated by users Features selected based on 5,977 reviews from electronic medical records software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Feature ratings HIPAA Compliant 4.9 Patient Records Management 4.7 Charting 4.7 Patient Scheduling NA Document Management 4.0 \--%Fit Missing features Not enough reviews Feature ratings HIPAA Compliant 4.4 Patient Records Management \-- Charting 4.0 Patient Scheduling NA Document Management 4.4 User satisfaction User satisfaction 4.7 User reviews[955](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.1 User reviews[188](https://www.capterra.com/p/147424/AlayaCare/reviews/) Ease of use 4.1 Functionality 3.9 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $59Per User, Per Month - Free version - Free trial Price starts from $1000Per Month - Free version - Free trial Best for Best for Psychologists, therapists, psychiatrists, social workers, and mental health professionals. Best for Home Care, Home Health, Private Duty (Nursing and Non-Medical), Home Infusion, Community Programs ## User reviews Pros & cons BH Bhumi H. Operations Specialist > "Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987) Michelle G. Therapist > "What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) AW Ashley W. Owner > "I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) Michelle G. Therapist > "Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) Ali R. LMFT > "Also, I learned that they can handle my Medicare billing which I had no idea about." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135) JM Jessica M. Licensed Professional Counselor > "The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330) AW Ashley W. Owner > "The price is fair for the amount of functionality, reliability, and support included." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) Michelle G. Therapist > "We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) MB Melissa B. Speech-Language Pathologist > "Her customer service alone is reason enough for me to continue my TherapyNotes subscription." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269) Michelle G. Therapist > "Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) AK Alexander K. Counsellor > "This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514) DK Darcie K. HIM Director > "tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431) BM Bridget M. Owner > "I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6576984) ML Mika L. Biller > "It doesn't allow you to add a new intake appointment for EAP services." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044) AW Ashley W. Owner > "The client portal is straightforward and easy for clients to use, with very few issues on their end." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) Michelle G. Therapist > "The issue was not identified in time, and I was required to manually reconstruct and fax claims." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) JM Jessica M. Licensed Professional Counselor > "It is a simple EHR that is easy to navigate and keep notes organized." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330) Michelle G. Therapist > "By the time the issue was identified, the claims had fallen outside the payer’s timely filing window." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) AW Ashley W. Owner > "Their support team is responsive, knowledgeable, and genuinely cares about helping users." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) AH Amands H. APRN, Medication provider > "Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6304059) JE John E. Sole Proprietor > "The note templates are easy to follow and can be easily customized. " [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7100555) BH Bhumi H. Operations Specialist > "The mobile app is good however in order to see the full overview you still have to use the website so the app is a bit useless." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987) MB Melissa B. Speech-Language Pathologist > "She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269) Michelle G. Therapist > "At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) SS Shaquita S. CEO PMHNP > "You can add multiple locations if you practice in more than one place which is really neat." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786) Michelle G. Therapist > "Support staff were initially courteous, but communication became increasingly vague and, at times, evasive." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) SS Shaquita S. CEO PMHNP > "I loved the integration of telehealth into the system and the charting template." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786) BH Bhumi H. Operations Specialist > "We did find that some features could not be customized for specialized documenation." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987) MLB Mary Lou B. LPC > "Excellent in friendly and knowledgeable support services, set up to keep me compliant, helpful portal forms (which they keep adding to, recently..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6172387) AK Alexander K. Counsellor > "Writing case notes was something that used to take a long time and required me to create a whole new note every time. " [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514) KR Kaye R. Licensed Clinical Psychologist > "Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow,..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690) PB Paige B. Sole Proprietor and Counselor > "Hidden costs, random debits from my intended deposits, no customer care or loyalty at all" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6387711) HR Heather R. Therapist > "TherapyNotes has amazing customer service!" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7038450) TW Tiffany W. Director of Operations > "With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6636699) BB Brenda B. LPCC, ATR, LSAA > "I love the support whenever I have an issue,e big or small." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881) Michelle G. Therapist > "Communication around this issue was also inconsistent." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) BB Brenda B. LPCC, ATR, LSAA > "I have been working with therapy notes for the past 4 years and have found it to be the best platform to use." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881) KC Kimberly C. Owner and therapist > "it does not track external authorization which is highly needed to EAP session" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6278335) NM Nancy M. Licensed Professional Counselor > "Therapy Notes allows me as an independent provider to feel secure in maintaining compliancy, securing PHI, and obtaining routine consents as needed." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4811773) MB Marie B. Administrative Assistant > "I must say the only thing I have a problem with is posting secondary payments from Medigap insurances. When I post secondary payments, I Type in the..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4801678) AW Ashley W. Owner > "TherapyNotes delivers strong value." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) KR Kaye R. Licensed Clinical Psychologist > "Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690) RP Rebekah P. Instructor, Counselor > "It is quite comprehensive, and the free version allows access to several functions." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6651965) ME Mostafa E. Director > "It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6303095) ET Ellie T. Owner, Psychologist > "I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6119886) AH Amanda H. APRN, CNM, PMHNP-BC > "There is no patient messaging system as most medication providers have for patients, this just means pt have to contact via email and another..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6150057) WT Walterson T. Therapist > "I like how templates for notes are transferable to subsequent notes" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6492380) AH Alixandra H. Licensed Mental Health Counselor > "I'm also unable to easily remove past billing on people's billing history that I wasn't yet using therapy notes for billing but was still using you..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4789795) ML Mika L. Biller > "Easy to understand, learning and operating the schedule is simple." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044) DB Dusty B. Admin Assistant > "Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986) NS Nina S. Owner > "I've been using TherapyNotes since I opened my private practice and have been extremely happy with it, especially in the past couple of years since..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6139512) DK Darcie K. HIM Director > "Reports and data collection is almost non existent." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431) TG Tara G. Co-Founder, Co-Owner, Operator, SLP > "The organization of the system was helpful in maintaining patient records." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6697421) EF Emily F. Owner > "It requires a lot of steps to send them via paper when certain insurance companies won't allow for electronic submission." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4981371) AP Amy P. Mental Health Therapist > "Anytime I have had trouble with billing or questions about anything TherapyNotes responds within 24 hours. When I reduced my client load to less..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4957629) DB Dusty B. Admin Assistant > "Claim scrubbing isn’t as good as other services." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986) ID Ilissa D. Therapist > "I can easily send things to my clients in this virtual day and age." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6660177) BS Bridget S. LMFT > "Every once in a while the text reminder function doesn't work and I wish there was a way to get that money back or prove it a reminder didn't send." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6186252) Ali R. LMFT > "was so patient with me and addressed each question I had." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135) KR Kaye R. Licensed Clinical Psychologist > "Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690) MBO Mary Beth O. Billing Specialist > "Everything is interconnected and the more you use it, the better you become at figuring why things happen in TherapyNotes" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6385183) LM Linday M. Director > "We can now use the group therapy option, but that means duplicating progress notes which is not our favorite activity anyway. " [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4815828) JR Jamie R. Psychotherapist, owner > "It is affordable and the features offered are extensive for the price." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6853600) Desiree G. Peer Support Worker > "Just a little more pricey than some of the other products that are the same as this." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6677514) TF Tanice F. Clinic Coordinator > "As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. " [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6398602) LP Lois P. Admin and therapist > "The new change with the treatment plans/some infrequent issues that catch me off guard and I need to call for assist with - mostly with billing" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6165417) RM Regina M. Practice Owner > "Exceptional customer support and communication during the Change HealthCare cyber attack." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6233936) DB Dusty B. Admin Assistant > "I would not recommend TherapyNotes based off billing alone." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986) JB Jennifer B. Counselor > "I like that i didnt have to have 2 separate softwares for behavioral/ mental health" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6690376) ME Mostafa E. Director > "Website has been glitching for months." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6303095) VR Verified Reviewer CEO > "Very easy to keep track of therapy." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7061119) KR Kaye R. Licensed Clinical Psychologist > "This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690) JM Jessica M. Licensed Professional Counselor > "Overall it’s been great using therapynotes." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330) RT Rocky T. Intake Coordinator > "When switching from ZOOM to TN Telehealth, it has felt a bit clunky with multiple A/V issues." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6128813) AW Ashley W. Owner > "Very intuitive." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) JH Julie H. Therapist > "I am all for security and verification, however this requires calling multiple times and waiting on hold over 30 minutes, listening to outgoing..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3942304) WB Wendy B. Owner and Licensed Psychologist > "My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6129445) KR Kaye R. Licensed Clinical Psychologist > "Also, it is a major inconvenience that clients cannot reset their own passwords on the portal." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690) RM Regina M. Practice Owner > "TherapyNotes makes clinical documentation very simple." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6233936) JH Jamie H. LPC > "The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6142709) [View Reviews](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) MB Mehwish B. CEO > "It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156) HL Hari L. Finance Manager > "In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024447) ZK Zach K. System Administrator > "Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903) MB Mehwish B. CEO > "Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156) VS Victoria S. General Manager > "AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking,..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6845799) GS Griffin S. Quality Assurance Specialist > "These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477) KB Kelli B. Manager of Community Support Services > "What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7027269) GS Griffin S. Quality Assurance Specialist > "There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477) SF Susan F. Clinical Leader > "Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670) SF Stacy F. Senior Scheduling Coordinator > "It’s a struggle to have to wait the 2 hrs for a report to be accurate." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018659) AD Andrew D. CFO > "Alayacare helped us transition to digital documentation so we have a streamlined process for receiving notes, processing them, and..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076) JM Joanne M. interRAI Care Coordinator > "Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629) UB Ursi B. Data System Administrator > "The ability to add custom fields in some of the areas like demographics for both employees and clients, client contacts and service..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689) CA Carson A. IT Assistant > "Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545) MB Mehwish B. CEO > "I like that AlayaCare is easy to use and keeps everything in one place—scheduling, client records, and staff management are all well..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156) MP Matthew P. Director Implementation > "There seems to be odd glitches that happens in the system that does not hve any reasons and its one offs." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774905) KM Kayla M. Scheduling Coordinator > "There are always new updates and features that we can update and customize for our needs." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658) AF Andrew F. President > "Some UE issues with the mobile app." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024492) KD Katherine D. Operations Manager > "The account manager and consultant services have been particularly responsive and supportive of our business needs lately, which has..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631420) VR Verified Reviewer Director of Implentation > "Sometimes when an issue arises, it can be something so small that breaks alot of workflows." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617) SG Steve G. Director of Social Media and Communications > "I love how, it is continually improving and keeping tabs on needs and changes within the industry itself." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372) ZK Zach K. System Administrator > "Features do not work right out of the box." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903) MB Michelle B. Clinical Services Manager > "As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433134) Wendi S. Operations Manager > "Data Exploration and the reporting functions are very challenging." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872645) SS Suilen S. Service Corrdinator > "I enjoyed using AlayaCare and it allows us to schedule for our clients and also see the careplan clearly." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437393) JL Jonathan L. Billing Payroll Accounts Receivable Manager > "Some bugs include the rate not initially appearing on the invoice until we regenerate it. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433142) UB Ursi B. Data System Administrator > "The capability to build custom forms help us with our customized workflows." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689) KV KRIZEL V. Client Care Coordinator > "Times that alaya making updates and changes to the platform can sometimes disrupt workflows." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6445624) KR Katrina R. Systems, Process, and Integration Specialist > "What I like most about AlayaCare are the Notable and Patient Risk Dashboard features." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876) PR Peter R. Executive Director > "Regarding payroll: payrate variation by client is not accommodated. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550) KM Kayla M. Scheduling Coordinator > "I really enjoy all of the scheduling features within AlayaCare." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658) CD Corrie D. Clinical Manager > "I have really struggled as a Children's treatment Centre because the software is not designed for our usage." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631402) KS Katie S. Director of Quality and Process Improvement > "This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168) SW Samantha W. Private Duty Supervisor > "We're constantly having to tell them to delete the app and redownload it." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433174) SF Susan F. Clinical Leader > "bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670) DH Denise H. Executive Director > "This becomes 'old fast' when do several schedule changes." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631464) CA Carson A. IT Assistant > "The ability to make custom dashboards and reports are a huge benefit." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545) PR Peter R. Executive Director > "Regarding billing: Billing detail is inadequate. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550) VR Verified Reviewer Director of Implentation > "works great most of the time and does everything our organization needs for it to do and in certain areas even more." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617) DS Diane S. Operations Manager > "Not sure what to say , no negatives to report." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6775021) SG Steve G. Director of Social Media and Communications > "Being efficient in the basics will be my near future goal." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372) AR Anthony R. Act. Exec Dir > "The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2576462) TJ Tanya J. Client Care Coordinator > "The risk factors, which is the new feature of Alaya Care is wonderful, you can even have a comparative analysis ." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437524) EW Emily W. Owner / Director of Clinical Services > "It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392) SR Sara R. Home Support Manager > "It's user friendly and the app has been good for my Frontline staff." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024529) MZ Maryanne Z. General Manager > "The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212) JG Jay G. Regional manager > "I like that i can also see missed visits." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018655) KB Karen B. Decision Support Consultant > "Scheduling - cannot get "live" data. If scheduling is working to fill vacant visits, or other issues, they cannot run reports..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557618) MVA Maria Victoria A. Care Manager > "It is very accessible to the staff." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024489) KS Kelley S. President > "For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566) KH Kerry H. Executive Director > "Exceptional level of service and professionalism from our Account Manager and Customer Success Director" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774910) AP Ariel P. On Call Coordinator/Community Nurse > "I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2569944) KS Katie S. Director of Quality and Process Improvement > "Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth,..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168) EW Emily W. Owner / Director of Clinical Services > "The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392) KR Katrina R. Systems, Process, and Integration Specialist > "Continuing to bring it up at our OHT in hopes to have more partners join." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876) MZ Maryanne Z. General Manager > "I do not like the way you have to manually create service codes, bill codes then link them to the service codes. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212) TV Tram V. Financial Administrator > "The user-friendly interface ensures that staff can navigate through the system without much training or difficulty." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391) PO Penny O. Chief Operations Officer > "We are also experiencing issues with the mobile app in offline mode with clients not found or visits not found. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556954) SG Steve G. Director of Social Media and Communications > "Wonderful, and hopeful for what the future holds." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372) KP Kim P. On call coordinator > "documents are hidden in a file in a folder in sub folder in a tab in a module, its not efficient" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2558914) BM Brandis M. Vice President of Operations and Strategic Management > "I love the ease of information sharing amongst our field staff and back end office users." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632155) LJ Lisa J. Administrative Assistant > "Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find ..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546378) AD Andrew D. CFO > "We've been able to grow much more quickly as a result of the business efficiencies we have achieved." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076) SM Shena M. AR & Payroll Director > "We are not able to filter by clock in/out percentage to mass approve visits." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743) BH Breann H. Director, Retirement and Community Care > "They are constantly improving their platform and their customer service is typically responsive." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632889) BL Briana L. RPN > "Not all referrals have been transferred over, trying to find a BRN and CC or physicians contact is difficult or non existent." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096) KA Kris A. President > "Excellent support to work within a platform that meets our needs" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631390) Jalonda R. Caregiver > "I have not used the software long enough to have any dislikes, I'm still in a trial period. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2788165) TV Tram V. Financial Administrator > "Scheduling, billing, and payroll are integrated and easy to use." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391) SM Shena M. AR & Payroll Director > "Payroll - we are unable to set up pay rates for specific clients." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743) JM Joanne M. interRAI Care Coordinator > "Easy access to a shared chart by all Team Members" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629) KK Keerthana K. Program Coordinator > "we can only click the up and down arrow key to change the time, which is a time waste." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556902) MN Madison N. Clinical Nursing Supervisor > "It has been very easy to learn with stepping into a new role, it hasn't been over whelming and I really enjoy teaching new staff how..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439430) BL Briana L. RPN > "There is a lag to the system that takes time out of my day and from my patients." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096) NP Nicole P. HR Administrator > "I like the wide range of services offered by AlayaCare." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631389) KS Kelley S. President > "Mobile app usage can be a challenge for the field staff at times." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566) KS Katie S. Director of Quality and Process Improvement > "We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168) CW Chelsey W. Operations Supervisor > "There are no hard stops in the system to prevent issues such as fraud." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546259) UB Ursi B. Data System Administrator > "Data Explorer 2.0 reporting is easy to use and comprehensive." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689) DW Debbie W. Assist CFO- > "Reports make it hard to balance monthly sales and posting" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546661) [View Reviews](https://www.capterra.com/p/147424/AlayaCare/reviews/) ## User interface 4.67 (955) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) 4.09 (188) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features TherapyNotes, LLC Top features 30/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customizable Forms - Customizable Templates - Decision Support - Documentation Management - Document Management - Document Storage - Electronic Payments - E-Prescribing - File Sharing - Generative AI - Handwriting Recognition - HIPAA Compliant - Imaging and X-rays - Immunization & Allergy Tracking - Insurance Eligibility Verification - Invoice Management - Lab Integration - Meaningful Use Certified - Medical Billing - Medication Database - Medication Management - Mobile Access - Multi-Location - ONC-ATCB Certified - Order Entry - Outcome Assessment Tools - Patient Portal - Patient Records Management - Patient Scheduling - Reminders - Reporting & Statistics - Revenue Management - Task Management - Telemedicine Integration - Third-Party Integrations [See all features](https://www.capterra.com/p/118981/TherapyNotes-com/#features) AlayaCare 20/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customizable Forms - Customizable Templates - Decision Support - Documentation Management - Document Management - Document Storage - Electronic Payments - E-Prescribing - File Sharing - Generative AI - Handwriting Recognition - HIPAA Compliant - Imaging and X-rays - Immunization & Allergy Tracking - Insurance Eligibility Verification - Invoice Management - Lab Integration - Meaningful Use Certified - Medical Billing - Medication Database - Medication Management - Mobile Access - Multi-Location - ONC-ATCB Certified - Order Entry - Outcome Assessment Tools - Patient Portal - Patient Records Management - Patient Scheduling - Reminders - Reporting & Statistics - Revenue Management - Task Management - Telemedicine Integration - Third-Party Integrations [See all features](https://www.capterra.com/p/147424/AlayaCare/#features) ### Recognition No recognitions have been awarded to TherapyNotes, LLC No recognitions have been awarded to AlayaCare ### Deployment & support TherapyNotes, LLC Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos AlayaCare Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TherapyNotes, LLC - By TherapyNotes, LLC - Located in United States - Founded in 2012 AlayaCare - By AlayaCare - Located in Canada - Founded in 2014 ## Popular Comparisons [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.45 (821)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $59/month Price $0 4.5 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/118981-195467/TherapyNotes-com-vs-Care-Patron) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [InMyTeam](https://www.capterra.com/p/215860/InMyTeam/)[4.56 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) $1000/month Price $200/month 3.9 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147424-215860/AlayaCare-vs-InMyTeam) [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [EHR YOUR WAY](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (527)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $59/month Price $800/month 4.5 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-118981/EHR-YOUR-WAY-vs-TherapyNotes-com) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[4.52 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) $1000/month Price $295/month 3.9 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/69030-147424/Alora-Homecare-Software-vs-AlayaCare) [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) $59/month Price Contact vendor for pricing 4.5 Features 4.4 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/118981-180899/TherapyNotes-com-vs-Alleva) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[4.65 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) $1000/month Price $200/month 3.9 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135068-147424/Non-Medical-Homecare-Scheduling-vs-AlayaCare) [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,819)](https://www.capterra.com/p/130710/SimplePractice/reviews/) $59/month Price $49/month 4.5 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/118981-130710/TherapyNotes-com-vs-SimplePractice) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) $1000/month Price $10/month 3.9 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147424-233554/AlayaCare-vs-CareSmartz360) [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) $59/month Price $29/month 4.5 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/118981-130400/TherapyNotes-com-vs-TheraNest-Mental-Health) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [GEOH](https://www.capterra.com/p/207985/GeoH/)[4.93 (147)](https://www.capterra.com/p/207985/GeoH/reviews/) $1000/month Price $13/month 3.9 Features 4.9 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147424-207985/AlayaCare-vs-GeoH) [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (828)](https://www.capterra.com/p/124769/CounSol-com/reviews/) $59/month Price $49.95/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/118981-124769/TherapyNotes-com-vs-CounSol-com) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[4.61 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) $1000/month Price $8/month 3.9 Features 4.4 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147424-233684/AlayaCare-vs-ShiftCare)