TherapyNotes, LLC vs Kipu: Which is a better fit?

Renee S.: My name is Renee. I am the owner of a counseling agency in St. Louis. We use TherapyNotes and I give them a five out of five rating. Prior to using TherapyNotes, we had a custom-made system set up for us, and it went down a lot, and because it was custom-made, it didn't exactly do everything and we hadn't thought of everything. So when we switched over and we looked at others, TherapyNotes had everything that we needed, it had the capabilities to provide different documentation, but it also allowed us to send out reminders to clients and customer service. That's probably the most important to me, is yes, we need the documents, but sometimes because we're not tech-savvy, we're counselors and psychologists, we need assistance with tech. So that was a big one for us. We chose TherapyNotes because, well, a couple of reasons, we're business owners, so cost was a factor and it is very reasonable for the services that's offered, but it also provided everything that's needed for the insurance companies. They require the intakes, they require the termination notes, and not just the treatment plans and the progress notes for daily purposes, but it allowed us also to add attachments. So if I have a little kiddo that's drawn something during therapy, I can take a note, use it from my phone directly, and input it in the chart, and it's simple. I don't have to go to a computer, scan it and put it in like that. So the ease of being able to be away from my office and do paperwork while I'm sitting at a doctor's appointment or anywhere, just during a break real quick, I can get some notes done. So the capabilities of being mobile, but also that I can add extra things that aren't necessarily a part of TherapyNotes. It was maybe an hour process. I would say less. It's been a bit, we've had TherapyNotes for a while, but it was a matter of signing up and then boom, it was just there. We had the link, we had the website, we had our ID, and it's easy to add providers and take away providers. It's easy to add our office manager who has access to everybody's charts, but each provider only has access to theirs, except I'm a supervisor, so I have access to those that I'm supervising also. It was a very easy process. Definitely user-friendly. If you are a business owner, certainly compare all your prices, compare your customer service, compare the services that it offers. We are in a busy world, so make sure that it's compatible with your phone so that you can do paperwork outside of your office, and also on different electronics. Some people have Chromebooks, I don't know, our younger people do, and iPads and laptops, so just make sure that it's compatible with all different kinds of things as well.

Tammy E.: My name is Tammy. I am the Executive Director of Legends Treatment Center in Pittsburgh. We have about 200 people that work for Legends, all of the Legends put together. My rating for Kipu is five. We use Kipu for pretty much everything when it comes to our client base for our outpatient. We use Kipu for our notes. Billing is able to go in and check on our notes to see who has come, who hasn't. I go in and I do audit checks. I sign off on notes. We use Kipu a lot. Our inpatient, we can tell where a person is, what floor, what room, if there's an emergency. We use it to communicate back and forth between staff. Kipu is easy to use. When I started this position, I didn't really have anyone to train. I've used a lot of different EMR systems in my career, and Kipu is literally the absolute easiest EMR to use when it comes to using it for client base. There is no negative about Kipu. I like everything about it.