# TherapyNotes, LLC vs Alleva: Features and Cost Comparison 2026 | Capterra

> TherapyNotes, LLC vs Alleva: Which mental health tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/118981-180899/TherapyNotes-com-vs-Alleva

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# TherapyNotes, LLC vs Alleva Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TherapyNotes, LLCAlleva2/4 selected

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

[Alleva](https://www.capterra.com/p/180899/Alleva/)[4.5 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

[## TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

[## Alleva](https://www.capterra.com/p/180899/Alleva/)[4.5 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

Starting Price

$59.00/month

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [955 reviews](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Positive

899

Neutral

28

Negative

28

Positive

899

Neutral

28

Negative

28

Reviews Sentiment

CB

NR

GJ

Based on [282 reviews](https://www.capterra.com/p/180899/Alleva/reviews/)

Positive

245

Neutral

26

Negative

11

Positive

245

Neutral

26

Negative

11

Best for (according to reviews)

-   **Business size**: Small businesses account for 667 reviews, representing 70% of feedback, demonstrating broad uptake among smaller organizations.
-   **Industry**: Mental health care leads with 70% of reviews, followed by health, wellness and fitness (12%) and hospital & health care (8%).
-   **Use cases**: Patient scheduling (34%), mental health (32%), and claims processing (26%) are the primary use cases, highlighting focus on practice management and care delivery.

Best for (according to reviews)

-   **Business size**: Small businesses account for 94% of reviews (258), reflecting high usage rates among this segment.
-   **Industry**: Mental health care (44%), hospital & health care (27%), and health, wellness and fitness (11%) together represent 82% of reviews.
-   **Use cases**: Electronic medical records (47%), mental health (45%), and patient case management (25%) are the primary applications, highlighting a focus on clinical documentation and patient care.

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## Features comparison

When comparing TherapyNotes, LLC and Alleva in the mental health space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 10,174 reviews from Mental Health users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

TherapyNotes, LLC

86%Fit

High performer

Feature ratings

For Mental/Behavioral Health

4.7

HIPAA Compliant

4.9

EMR/EHR

4.7

Appointment Scheduling

4.8

Alleva

85%Fit

Feature ratings

For Mental/Behavioral Health

4.6

HIPAA Compliant

4.8

EMR/EHR

4.6

Appointment Scheduling

4.6

For Mental/Behavioral Health

4.7 (139)

4.6 (114)

TherapyNotes users appreciate its tailored features for mental health practitioners, such as relevant screening tools, HIPAA-compliant online meetings, and built-in documentation prompts. They find it intuitive and beneficial for organizing case notes and managing administrative tasks. However, some users mention that it lacks in medication management and has generic provider notes. Alleva users, on the other hand, value its customization options and the ability for staff to access and update client charts collaboratively. They find it effective for note-taking and compliance but note issues with customizable forms and initial assessments. Overall, users find TherapyNotes beneficial for mental health documentation and organization, while they value Alleva for its customization and collaborative features.

HIPAA Compliant

4.9 (193)

4.8 (186)

TherapyNotes users express confidence in its HIPAA compliance, highlighting features like two-factor authentication, secure client portals, and built-in compliance processes. They appreciate the high standard of privacy and the ease of maintaining confidentiality. Alleva users also value its HIPAA compliance, noting that it ensures client privacy and meets regulatory requirements. They appreciate the custom templates and consents that outline HIPAA guidelines. In general, users find both platforms reliable for maintaining HIPAA compliance, with TherapyNotes being noted for its comprehensive security features and Alleva for its customizable compliance tools.

EMR/EHR

4.7 (155)

4.6 (125)

TherapyNotes users find its EMR/EHR features easy to use and essential for their practice, appreciating the built-in forms, secure electronic notes, and the ability to distribute forms for client signatures. They mention that it helps with billing and documentation but note that system updates can cause lag. Alleva users appreciate its customization options and support, finding it effective for daily use and compliance. However, they report issues with charting flow, tech support, and medication management. In summary, users find TherapyNotes reliable for documentation and billing, while they value Alleva for its customization and support, despite some technical challenges.

Appointment Scheduling

4.8 (115)

4.6 (141)

TherapyNotes users find the appointment scheduling feature straightforward and efficient. They appreciate the integration with Google Calendar and the ability to view schedules by day, week, or month, mentioning that it helps prevent overbooking and is easy for both clinicians and clients to use. Alleva users also find the scheduling feature easy to use, noting that it syncs with Google Calendar and alerts for double bookings. However, they report issues with multiple calendars and occasional glitches. Overall, users find TherapyNotes' scheduling feature intuitive and reliable, while they value Alleva's integration and alert system, despite some technical issues.

## Pricing comparison

### Starting prices

TherapyNotes, LLC

$59.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/118981/TherapyNotes-com/pricing/)

Alleva

Contact vendor for pricing

## How does the user experience compare on TherapyNotes, LLC vs Alleva?

### Overall rating

4.7 (955)

4.5 (282)

### User interface

TherapyNotes, LLC

Alleva

### Customer service and support

TherapyNotes, LLC

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Alleva

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of TherapyNotes, LLC vs Alleva

TherapyNotes, LLC and Alleva are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how TherapyNotes, LLC compares to Alleva and decide which one is the best fit for your needs. Users appreciate TherapyNotes, LLC for its comprehensive billing management, noting its user-friendly platform that integrates scheduling, billing, and patient management. They find it efficient for maintaining patient records and compliant with industry standards. Reviewers also value its ease of use and the responsive support team. Meanwhile, Alleva users highlight its effective learning and teaching tools, mentioning the helpful training sessions and webinars. They also praise its intuitive navigation and user-friendly interface. Additionally, Alleva users commend the responsive team support, which they say is always ready to assist and customize the platform to their needs. As for the cons, TherapyNotes, LLC users mention challenges with insurance billing, citing the complexity of handling secondary payments and deductibles. They also note occasional issues with system glitches and error resolution. At the same time, Alleva users report performance glitches and frequent logging and loading issues, which they say can disrupt their workflow and productivity. \[[2](#source-item-2)\]

Pros

TherapyNotes, LLC

BH

Bhumi H

Operations SpecialistReal Estate, 5,001 - 10,000 employeesUsed the software for: I used a free trial.

“Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments.“

July 9, 2025

AW

Ashley W

OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly.“

November 21, 2025

Alleva

CB

Cody B

Program ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Alleva Makes it easier when it comes to documentation for each individual client, the layout of the page makes it easier to find anything necessary to help you document things properly as well as being able to modify anything on your personal or leave a page.“

April 23, 2024

NR

Nohemy R

Program DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“The flexibility it offers is unparalleled, allowing users to tailor it to their unique requirements effortlessly. Whether it's adjusting settings, adding new features, or fine-tuning existing ones, the system makes it easy to make changes that best suit your program.“

April 23, 2024

Cons

TherapyNotes, LLC

Michelle G

TherapistMental Health Care, Self-employedUsed the software for: More than 2 years.

“What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider.“

March 20, 2026

Michelle G

TherapistMental Health Care, Self-employedUsed the software for: More than 2 years.

“Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided.“

March 20, 2026

Alleva

JB

Jacob B

Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason.“

May 29, 2025

JB

Jacob B

Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform.“

May 29, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from mental health software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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