--- title: "Compare TherapyNotes, LLC vs Practice Mate 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare TherapyNotes, LLC and Practice Mate based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/118981-210524/TherapyNotes-com-vs-Practice-Mate" page_type: "comparison" language: "en" --- # TherapyNotes, LLC vs Practice Mate Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TherapyNotes, LLCPractice Mate2/4 selected [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.5 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) [## TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price $69.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [971 reviews](#user-reviews) Positive 914 Neutral 28 Negative 29 [## Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.5 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment LB TB SM Based on [171 reviews](#user-reviews) Positive 156 Neutral 8 Negative 7 ## Summary * * * Features in Mental Health EHR Software Best performer 30 / 33 Only TherapyNotes, LLC - Charting - Coding Assistance - Generative AI 24 / 33 Only Practice Mate - For Substance Abuse Therapy - Third-Party Integrations User satisfaction User satisfaction 4.7 User reviews[971](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[171](https://www.capterra.com/p/210524/Practice-Mate/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.6 Customer support 4.5 Price starts from Price starts from $69Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Psychologists, therapists, psychiatrists, social workers, and mental health professionals. Best for Practice Mate by Office Ally is a practice management software that simplifies revenue cycle management, reporting, billing, and streamlined booking to increase practice efficiency. ## User reviews Pros & cons LM Luis M. Psychiatric APRN > "Great Customer services. As all platofrms needs some improvement in the front end of the platform and also ability to have more customizable..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7173629) Michelle G. Therapist > "What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) Irina R. Psychologist > "I recently began using the AI feature for note writing as it saves me a lot of time and works very well." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7151373) Michelle G. Therapist > "Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer,..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) LM Luis M. Psychiatric APRN > "Great EMR , great support, just wish that features for a prescriber provider are improved as fast feature for therapist." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7173629) JM Jessica M. Licensed Professional Counselor > "The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330) VR Verified Reviewer Digital Marketer > "Managing intake forms is very easy and integraes well with our native CRM." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7146419) Michelle G. Therapist > "We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) GW Gary W. Managing Partner > "Best of all is the available 24/7 customer service. And, the customer service representatives are all in the United States." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7182360) Michelle G. Therapist > "Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) AK Alexander K. Counsellor > "This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514) DK Darcie K. HIM Director > "tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431) HM Heather M. Online Platform Coordinator > "We have never had any trouble teaching a new employee how to schedule, they have always caught on within minutes." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7122175) Michelle G. Therapist > "The issue was not identified in time, and I was required to manually reconstruct and fax claims." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) BM Bridget M. Owner > "I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6576984) Michelle G. Therapist > "By the time the issue was identified, the claims had fallen outside the payer’s timely filing window." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) BH Bhumi H. Operations Specialist > "Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987) Irina R. Psychologist > "Also, sometimes the connectivity is not working, but that has been a minor issue." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7151373) MIN Maria I. N. Admin > "Customer service makes all the difference when you can talk with someone." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7168453) Michelle G. Therapist > "At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) JM Jessica M. Licensed Professional Counselor > "It is a simple EHR that is easy to navigate and keep notes organized." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330) ML Mika L. Biller > "It doesn't allow you to add a new intake appointment for EAP services." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044) NA Nneka A. Member > "What i like most is the features are very easy to navigate it.its very detailed and comprehensive to use." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7160255) Michelle G. Therapist > "Support staff were initially courteous, but communication became increasingly vague and, at times, evasive." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) GW Gary W. Managing Partner > "Therapy Notes has the best customer service this side of Apple." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7182360) HHW Hsiang-Hua W. therapist > "I don't love the fast I need to pay over 70 dollars after tax per month just to use this." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7173891) AW Ashley W. Owner > "I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) AK Alexander K. Counsellor > "Writing case notes was something that used to take a long time and required me to create a whole new note every time. " [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514) Ali R. LMFT > "Also, I learned that they can handle my Medicare billing which I had no idea about." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135) BH Bhumi H. Operations Specialist > "The mobile app is good however in order to see the full overview you still have to use the website so the app is a bit useless." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987) AW Ashley W. Owner > "The price is fair for the amount of functionality, reliability, and support included." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) TW Tiffany W. Director of Operations > "With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6636699) MB Melissa B. Speech-Language Pathologist > "Her customer service alone is reason enough for me to continue my TherapyNotes subscription." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269) Michelle G. Therapist > "Communication around this issue was also inconsistent." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) MLB Mary Lou B. LPC > "Excellent in friendly and knowledgeable support services, set up to keep me compliant, helpful portal forms (which they keep adding to,..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6172387) BH Bhumi H. Operations Specialist > "We did find that some features could not be customized for specialized documenation." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987) RP Rebekah P. Instructor, Counselor > "It is quite comprehensive, and the free version allows access to several functions." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6651965) AH Amands H. APRN, Medication provider > "Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6304059) ET Ellie T. Owner, Psychologist > "I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6119886) AH Amanda H. APRN, CNM, PMHNP-BC > "There is no patient messaging system as most medication providers have for patients, this just means pt have to contact via email and another..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6150057) WT Walterson T. Therapist > "I like how templates for notes are transferable to subsequent notes" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6492380) MIN Maria I. N. Admin > "There is nothing I can't like about therapy notes." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7168453) NS Nina S. Owner > "I've been using TherapyNotes since I opened my private practice and have been extremely happy with it, especially in the past couple of years..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6139512) DK Darcie K. HIM Director > "Reports and data collection is almost non existent." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431) TG Tara G. Co-Founder, Co-Owner, Operator, SLP > "The organization of the system was helpful in maintaining patient records." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6697421) BS Bridget S. LMFT > "Every once in a while the text reminder function doesn't work and I wish there was a way to get that money back or prove it a reminder didn't..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6186252) AW Ashley W. Owner > "The client portal is straightforward and easy for clients to use, with very few issues on their end." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) Desiree G. Peer Support Worker > "Just a little more pricey than some of the other products that are the same as this." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6677514) ID Ilissa D. Therapist > "I can easily send things to my clients in this virtual day and age." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6660177) LP Lois P. Admin and therapist > "The new change with the treatment plans/some infrequent issues that catch me off guard and I need to call for assist with - mostly with ..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6165417) Kristin H. owner > "Therapy Notes is a great all around EHR/EMR/RCM software." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7128018) PB Paige B. Sole Proprietor and Counselor > "Hidden costs, random debits from my intended deposits, no customer care or loyalty at all" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6387711) AW Ashley W. Owner > "Their support team is responsive, knowledgeable, and genuinely cares about helping users." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) RT Rocky T. Intake Coordinator > "When switching from ZOOM to TN Telehealth, it has felt a bit clunky with multiple A/V issues." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6128813) JE John E. Sole Proprietor > "The note templates are easy to follow and can be easily customized. " [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7100555) JH Julie H. Therapist > "I am all for security and verification, however this requires calling multiple times and waiting on hold over 30 minutes, listening to..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3942304) MB Melissa B. Speech-Language Pathologist > "She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269) JH Jamie H. LPC > "The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6142709) DA Damian A. Wellness and outpatient Therapy > "Its very easy to navigate with prompt guidance and guidelines." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7137365) KC Kimberly C. Owner and therapist > "it does not track external authorization which is highly needed to EAP session" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6278335) JB Jennifer B. Counselor > "I like that i didnt have to have 2 separate softwares for behavioral/ mental health" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6690376) MB Marie B. Administrative Assistant > "I must say the only thing I have a problem with is posting secondary payments from Medigap insurances. When I post secondary payments, I Type..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4801678) BB Brittany B. Marriage and Family Therapist > "Excellent customer service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7125988) KR Kaye R. Licensed Clinical Psychologist > "Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690) JM Jessica M. Licensed Professional Counselor > "Overall it’s been great using therapynotes." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330) NC Nancy C. Psychotherapist > "No HIPPA-compliant email/texting/phone service offered" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6122273) HR Heather R. Therapist > "TherapyNotes has amazing customer service!" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7038450) ME Mostafa E. Director > "It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6303095) BB Brenda B. LPCC, ATR, LSAA > "I love the support whenever I have an issue,e big or small." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881) AH Alixandra H. Licensed Mental Health Counselor > "I'm also unable to easily remove past billing on people's billing history that I wasn't yet using therapy notes for billing but was still..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4789795) BB Brenda B. LPCC, ATR, LSAA > "I have been working with therapy notes for the past 4 years and have found it to be the best platform to use." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881) DB Dusty B. Admin Assistant > "Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986) GW Gary W. Managing Partner > "They're easy to understand for this hard of hearing billing novice." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7182360) AH Amanda H. APRN, CNM, PMHNP-BC > "Poor and limited selection of medical conditions" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6150057) WB Wendy B. Owner and Licensed Psychologist > "My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6129445) EF Emily F. Owner > "It requires a lot of steps to send them via paper when certain insurance companies won't allow for electronic submission." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4981371) AW Ashley W. Owner > "TherapyNotes delivers strong value." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199) DB Dusty B. Admin Assistant > "Claim scrubbing isn’t as good as other services." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986) NS Nina S. Owner > "Being able to do all of my scheduling, billing, claims and notes through one easy platform." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6139512) JH Julie H. Therapist > "The current system at Therapy Notes was a frustrating and lengthy experience for something that felt like it should have taken 30 seconds to..." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3942304) NA Nneka A. Member > "What i like most is the features are very easy to navigate it.its very detailed and comprehensive to use." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7160255) SR Stephanie R. Psychologist > "I sometimes feel like it is hard to navigate." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3313493) DA Damian A. Wellness and outpatient Therapy > "Its very easy to navigate with prompt guidance and guidelines." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7137365) JH Jamie H. LPC > "The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6142709) CR Cheyenne R. Administrative assistant > "Its got very simple and easy to navigate features" [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6551863) Michelle G. Therapist > "At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919) DJ David J. Psychologist > "There are tons of shortcuts and link throughout that have been contextually placed to make it easy to jump to related places." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3931223) ME Mostafa E. Director > "It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6303095) LM Luis M. Psychiatric APRN > "Great EMR , great support, just wish that features for a prescriber provider are improved as fast feature for therapist." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7173629) KC Kim C. Administrative Manager > "It is pretty stripped down, but the price point & customer care makes up for these downsides." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___3382192) SS Shaquita S. CEO PMHNP > "I loved the integration of telehealth into the system and the charting template." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786) JM Jessica M. Owner > "I’ve tried several others and none were as seamless or efficient, nor did they have such accessible customer service." [See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___2677329) [View Reviews](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) LB Laura B. Provider > "I can submit all insurance claims, prepare billing statements; it has been an invaluable product for my..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7042711) TB Tina B. Director of RCM > "The way the excel reports download requiring a number of irritating excel functions to allow one to sort..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897) TB Tina B. Director of RCM > "Customer support, simplicity, no contract, affordability, and fast processing and claim turnaround. When..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897) AS Anna S. owner operator > "There app video platform does not allow for my to pick virtual sessions, because I am not on the virtual..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848744) SM Susan M. Therapist > "They’ve added a video library that can help you not only learn how to use the software but it’s there..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071336) MR Misty R. Therapist > "What I like least is how cumbersome it is to add new patients: the process is a bit tedious and it takes..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070852) CC Carolyn C. NP > "Accurate, user-friendly software supported by responsive, high‑quality customer service that enhances..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071102) BA Barbara A. Licensed Clinical Social Worker > "This results in claims being rejected as "Duplicates," when in fact, they were inputted only once." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7080240) MD Marie D. LICSW Mental Health Therapist > "Practice Mate secures patient information online and is a good value for the monthly, deductible payment,..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7057746) RK Rhonda K. Billing Coordinator > "It is antiquated and needs improvement with billing, especially with reports (claims ready to be filed)..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846182) TB Tina B. Manager > "We can do all that is needed from one application for our patients and it's secure and compliant." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7089794) AC Angela C. Admin Asst > "Editing forms and/or invoices are not user-friendly or there is no capability to do this function." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846863) LV LAURIE V. licensed massage therapist > "As a very small business, this allows me to bill insurances, easily and at no additional cost! If I..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6847349) RK Rhonda K. Billing Coordinator > "Also, lacks a report that shows claim details before batching and filing claims." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846182) SM Susan M. Therapist > "There is a little bit of a learning curve with any new system but for me most of the system made sense..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071336) TC Tonn C. Owner > "This is quite time consuming and labor intensive and not scalable when you're expanding your practice." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#SoftwareAdvice___7036359) HS Henry S. Psychologist > "It keeps track of my clients information and makes billing easy." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034728) ML Marianne L. PRACTICE MANAGER > "It does not keep track of duplication." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034791) GC Genata C. Clinical Psychologist > "I am able to do my own billing with minimal effort and low overhead. " [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071272) SM SALLY M. Owner, Speech Pathologist > "Time on line waiting for support, mild confusion in services offered original and new service center." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846835) MR Misty R. Therapist > "I also like the quick feedback if a claim was submitted incorrectly as well." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070852) MM Mina M. owner > "Also doesn't keep more than about 100 claims / patient visits for viewing" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846399) KB Kristen B. Psychologist > "The efficiency of submitting my claims each week is phenomenal." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071419) LB Lauren B. Occupational Therapist > "Not being able to insert charts in documentation" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6582400) GC Genata C. Clinical Psychologist > "Practice Mate makes it easy to set up patient profiles and verify coverage. " [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071272) KA KIMBERLY A. CODING AND BILLING SPECIALIST > "I do still have glitch issues." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7050771) MR Misty R. Therapist > "The website is secure and HIPPA compliant without being overly complicated" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070852) MS Maya S. Administrator > "The other feature that does not work is when insurance payers retract the monies it is difficult to post..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5057492) AS Alysha S. LMFT > "I also like that it stores all of my patient information and it's easy to edit." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034931) RK Rhonda K. Billing Coordinator > "Too many steps when posting payments." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846182) TC Tonn C. Owner > "Ironically, their antiquated interface makes it easier to use without all the confusing bells and..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#SoftwareAdvice___7036359) BR Barbara R. Administrative Assistance > "sometimes the telephone wait is long!" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848656) SC Shelly C. Owner, Billing Specialist > "I feel thankful for the support I can get daily over the phone and when they can login to my computer and..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6854532) ME Melissa E. Licensed Massage Therapist > "The fee for certain claims, and the inability to submit claims to auto insurance companies" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046217) ME Mark E. Clinician > "The billing system consistently works well and any issues are easily resolved." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034742) MM Mina M. owner > "Hard to find reports/invoices etc." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846399) AS Anna S. owner operator > "Clients are able to go in and schedule their own appointments which we all find very helpful." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848744) PS Patricia S. Mental Health Therapist > "The video appointment- virtual appointment feature is non functional for me. And it sends an email to my..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4994908) AF Angela F. Office Manager > "I appreciate the scheduling features and ability to have patients fill out intake documents online and..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046577) HS Henry S. Psychologist > "I don't want to learn a new system." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034728) MF Michelle F. vp of operations > "fixing repairable claims is easy." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034714) SM Sarah M. Psychotherapist > "When there is a problem, it is a lot to sort out, but that is often with the insurance company, not..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5062145) LS Leena S. Physician > "Easy billing excellent value for money fast reliable system I have been using for several years and..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7075425) SA Stephen A. Manager/Counselor > "I think the most frustrating thing about PracticeMate are due to the necessities of compliance than..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5034070) PK Panagiotis K. Owner Chiropractor > "It was a good experience for the start of my clinic." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7143011) JTJ Jorn T J. D.C. - Doctor of Chiropractic > "Date entry (DOB, injury date etc.) is inconsistent." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5044338) KA KIMBERLY A. CODING AND BILLING SPECIALIST > "That is very much appreciated when you are busy and don't have time to wait." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7050771) FL Frances L. admin assistant > "User friendly for people that are not computer savvy." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6797970) PH Patrick H. Owner > "I am able to do an entire weeks worth of medical billing in only a few minutes. Plus, adding new patients..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5029002) JK James K. PRESIDENT > "As with all Cloud systems, we are at the mercy of network connections." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046482) AF Angela F. Office Manager > "I have found their customer service to be good and their scheduled training sessions to be Extremely..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046577) QZ Qinghui Z. Doctor > "no Chinese characters support and the insurance payment can't link to the billed visits automictically." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022520) AH Amy H. Clinical Social Worker > "Simple and easy to use, inexpensive, and ability to be able to track notes if I wish to do so." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846184) JW Jackie W. Administrative > "don't like that you can't make date changes on it once it goes through we are not all perfect an enter a..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5024187) CS Catherine S. Provider > "I would recommend Practice Mate to anyone running a small practice." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7060740) DB Diane B. Provider > "I stopped looking for answers in the users manual because it is so big and detailed I get lost in the..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4997820) TB Tina B. Director of RCM > "I really like OA/PM and have been promoting it to small provider practices for at least the past 20 years." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897) KO Kathy O. Medical biller > "I don't like that we can't customize accounting reports." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4993992) KW Kate W. Practice Manager > "Scheduling options were great, interface is very user friendly and intuitive." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6697303) TD Tuan D. Physician/Medical Director > "Prescription part has a lot of features that seem very poorly designed." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317) CB Caroljean B. clinical psychologist > "Excellent product, service, value, and customer support." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7035337) GG Gabrielle G. Billing Manager > "Some of the canned reports don't seem to work." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022347) SG Susanne G. Licensed Mental Health Counselor > "Once I learned practice mate, it name quite easy to use and I have rarely had a problem that could not be..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071410) TD Tuan D. Physician/Medical Director > "Many small details and features difficult for me to explain." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317) AF Angela F. Office Manager > "It also makes filing claims and tracking payments/accounts a breeze." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046577) TN Tammy N. LPC > "I don't like the fact that all the practitioners can see each others reports." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5021862) JC Julie C. Billing Specialist > "Premier (not sure what the actual name is) Onboarding was extremely helpful" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7035496) JG Jane G. Clinical Psychologist > "Had trouble with the practice management area which I tired briefly." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4995113) CB Caroljean B. clinical psychologist > "Excellent customer support." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7035337) DB Diane B. Provider > "I would have way more overhead if I could not have learned of this program." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4997820) LK Lori K. Owner Licensed Professional Counselor > "Great value for the money and security has been great." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070805) AR Amanda R. OFFICE MANAGER > "Billing was difficult and lengthy." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4635768) KB Kate B. Psychologist > "Overall it is very easy to use." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071057) TD Tuan D. Physician/Medical Director > "Not dynamic." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317) CM Cheryl M. Administrator > "It has been easy to learn and to navigate." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7035164) JA Julie A. psychologist > "Too costly once one retires." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4999974) SM Susan M. Therapist > "That is a time saver as well." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071336) SL Sierra L. Chiropractic physician > "Canceling is a pain." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4874360) CYH Chen-Ying H. Owner > "Easy to use." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071591) SCC Sik Chi C. Acupuncturist > "Fee if not careful." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4994183) TB Tina B. Director of RCM > "Customer support, simplicity, no contract, affordability, and fast processing and claim turnaround. When..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897) LB Lauren B. Occupational Therapist > "Not being able to insert charts in documentation" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6582400) TC Tonn C. Owner > "Ironically, their antiquated interface makes it easier to use without all the confusing bells and..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#SoftwareAdvice___7036359) FL Frances L. admin assistant > "User friendly for people that are not computer savvy." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6797970) KW Kate W. Practice Manager > "Scheduling options were great, interface is very user friendly and intuitive." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6697303) DB Diane B. Provider > "I stopped looking for answers in the users manual because it is so big and detailed I get lost in the..." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4997820) GG Gabrielle G. Billing Manager > "Interface with Office Ally clearinghouse is seamless and never fails me. " [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022347) TD Tuan D. Physician/Medical Director > "Many small details and features difficult for me to explain." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317) KA KIMBERLY A. CODING AND BILLING SPECIALIST > "That is very much appreciated when you are busy and don't have time to wait." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7050771) SM SALLY M. Owner, Speech Pathologist > "Time on line waiting for support, mild confusion in services offered original and new service center." [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846835) JC Julie C. Billing Specialist > "Premier (not sure what the actual name is) Onboarding was extremely helpful" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7035496) BR Barbara R. Administrative Assistance > "sometimes the telephone wait is long!" [See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848656) [View Reviews](https://www.capterra.com/p/210524/Practice-Mate/reviews/) ## User interface 4.67 (971) [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) 4.55 (171) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features TherapyNotes, LLC Top features 30/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/118981/TherapyNotes-com/#features) Practice Mate 24/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/210524/Practice-Mate/#features) ### Recognition TherapyNotes, LLC is recognized as a top-rated tool in 5 Capterra Shortlist reports Practice Mate is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support TherapyNotes, LLC Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Practice Mate Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TherapyNotes, LLC - By TherapyNotes, LLC - Located in United States - Founded in 2012 Practice Mate - By Office Ally - Located in United States - Founded in ## Popular Comparisons [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $69/month Price $0 4.5 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/118981-195467/TherapyNotes-com-vs-Care-Patron) [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.8 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-210524/EHR-YOUR-WAY-vs-Practice-Mate) [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) vs 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