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SmartProcess vs CMW Platform: Which is a better fit?

Updated on February 10th, 2025
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Summary
Key features rated by users
Features selected based on 1,978 reviews from Business Process Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Fields
NA
Workflow Management
4.4
Real-Time Data
NA
Business Process Automation
5.0
Activity Dashboard
--
% Fit
Missing features
Feature ratings
Customizable Fields
NA
Workflow Management
NA
Real-Time Data
NA
Business Process Automation
4.5
Activity Dashboard
NA
User satisfaction
4.4
User reviews25
Ease of use
4.0
Functionality
4.2
Value for money
4.4
Customer support
4.6
4.6
User reviews496
Ease of use
4.5
Functionality
4.5
Value for money
4.4
Customer support
4.4
Price starts from
Not provided by vendor
Free version
Free trial
/user
Yearly subscription
Free version
Free trial
Best for

Any company looking for Business Process Management Software or Quality Management Software. Its intuitive interface and workflow functions makes it suitable for any business.

Mid to large businesses in need for process automation and optimization, that want to reduce business costs, workload and delivery time.

User reviews
pros & cons
1 / 3
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-9e9230da-ecbc-4d4f-c4b7-08d994eeebe0
Himanshu B
Sr. Quality Analyst
4.0

Himanshu B.: I'm Himanshu. I work as an analyst. I give this tool, Comindware Tracker, a rating of between four and five. For more reviews, click below. Before Comindware Tracker, we were using Creatio. It wasn't working as good as we expected it to be, because there was so many extensive features in that, that we were not able to integrate it with other tools, but Comindware Tracker solved that issues for us. And it was really, really helpful. There are many reasons I decided to go for this tool. First of all, it was easy to integrate with other Microsoft tools, such as Word, or SharePoint, especially I would say. And it was easy to make presentation or workflow diagrams for the business leaders. It was easy to interpret our ideas in form of graphs and charts, which was not possible as effectively as with the other tools, so that was one of the main reason. It was pretty easy to get started. We were initially getting some go-to training or to-do training from the vendor. And once set up, we were able to manage and customize it a little bit as per our need internally. And I would say it was pretty easy to set up and then go from the beginning. I would recommend this tool highly for anyone, especially a business analyst who is involved into so many meetings and presentation with different stakeholders at their workplace. This is a great tool in terms of representing your idea very effectively. It's easy for others to understand the documents and the diagrams that you would make with this tool. I would highly recommend for anyone at that level of organization.

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User interface
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120988 video thumbnail}
1 Video
119097
2 screenshots
120988
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SmartProcess

Top Features
41/48
  • Commenting/Notes
  • CRM
  • Customizable Fields
  • Forms Automation
  • Mobile Access
  • Real-Time Data
  • Real-Time Updates
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Modeling & Designing
  • Real-Time Reporting
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • Task Management
  • Task Progress Tracking
  • Templates
  • Third-Party Integrations
  • User Management
  • Version Control
  • Workflow Management
See All features
Hide Business Process Management Software Features -

CMW Platform

21/48
Show Business Process Management Software Features +

SmartProcess

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CMW Platform

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SmartProcess
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CMW Platform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SmartProcess
  • By CWA
  • Located in Germany
  • Founded in 1999
CMW Platform
  • By CMW Lab
  • Located in United States
  • Founded in 2010
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