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SmartProcess vs Zapier: Which is a better fit?

Updated on February 6th, 2025
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Summary
Key features rated by users
Features selected based on 1,964 reviews from Business Process Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Fields
NA
Workflow Management
4.4
Real-Time Data
NA
Business Process Automation
5.0
Activity Dashboard
--
% Fit
Missing features
Feature ratings
Customizable Fields
NA
Workflow Management
4.6
Real-Time Data
NA
Business Process Automation
4.7
Activity Dashboard
4.4
User satisfaction
4.4
User reviews25
Ease of use
4.0
Functionality
4.2
Value for money
4.4
Customer support
4.6
4.7
User reviews2,945
Ease of use
4.3
Functionality
4.6
Value for money
4.4
Customer support
4.3
Price starts from
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Any company looking for Business Process Management Software or Quality Management Software. Its intuitive interface and workflow functions makes it suitable for any business.

Small and mid-sized businesses. Zapier helps business owners, marketers, IT professionals, operations professionals, and more unlock the power of automation.

User reviews
pros & cons
1 / 3
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-f12fd50c-2764-48bb-d12e-08dbdfa5ba82
Allen E
President
5.0

Allen E.: Hey, my name's Allen and I'm the president of a small rehab company and I give Zapier a five. Before using Zapier, I was doing a lot of manual work, just pulling data from one app to another and it depended on my employees being on top of things. Once I got Zapier implemented, it easily connects a lot of my apps together, automates a lot of my workflow. As soon as I enter data in one place, it populates multiple other apps and areas and reduces a lot of the redundancies and inefficiencies ahead of my company. Brought in Zapier because we were having a lot of inefficiencies as far as entering the same data in several different either Google Sheets or CRM or other places and keeping things in sync. When things would change in one software, we had to remember to change in another software and Zapier just simplified all that and automated it so all the data was synced across the apps and services that we use. Using Zapier was very easy to integrate and start using. It's very intuitive. It just asks you for which apps you want to connect, your login info, where the data is stored, what format you want it to be pulled and what data you want it to be inputted into the next app. It takes a couple minutes to set up each of those apps and pretty simple. If you're planning to try Zapier, they have a free trial. It doesn't hurt to just try it. I think you'll love it. I know there are other connectors out there. But Zapier I found to be just very easy, intuitive and they give you a lot, even on their free tier trial. But you're probably going to want to expand past that if you're going to be a heavy user.

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1 Video
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2 screenshots
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SmartProcess

Top Features
41/48
  • Commenting/Notes
  • CRM
  • Customizable Fields
  • Forms Automation
  • Mobile Access
  • Real-Time Data
  • Real-Time Updates
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Modeling & Designing
  • Real-Time Reporting
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • Task Management
  • Task Progress Tracking
  • Templates
  • Third-Party Integrations
  • User Management
  • Version Control
  • Workflow Management
See All features
Hide Business Process Management Software Features -

Zapier

20/48
Show Business Process Management Software Features +
SmartProcess
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zapier
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SmartProcess
  • By CWA
  • Located in Germany
  • Founded in 1999
Zapier
  • By Zapier
  • Located in United States
  • Founded in 2011
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