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They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company.
The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.
Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.
There is no way to archive old reports when a new year begins.
Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.
Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.
Great customer service; very responsive and addresses issues effectively.
Instatus as a product is absolutely wonderful. They have exceptional UI, they are extremely cheap, and they have great customer support.
So far it's been poor; Apart from the poor support, the system has been a little unintuitive (finding where to add users, how to view your subscription).
I'm super impressed with the customizability of everything and am confident we'll be able to configure whatever we need as we grow.
Nothing I can really say bad about this service.
I'm super impressed with the customizability of everything and am confident we'll be able to configure whatever we need as we grow.
When we looked at our subscription, it was not in USD. We asked if it could be changed to USD and we were told to cancel and then given a URL to resubscribe to make the subscription be in USD.
Not only the status pages look super clean and can be customized in design, layout and functions as desired.
While I get that they need to make money, it is a small bit of an inconvenience.
Incident Tracker
Top FeaturesInstatus
Incident Tracker
Instatus
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