ServiceMonster vs ServiceBench: Which is a better fit?

This is a good tool to find best talent in the market as the have a very good data base which can be effectively used.

Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule.

The software is easy to use and the customer support is the best. When you call they address your concerns quickly.

Using the drip campaigns and other marketing features are somewhat difficult to understand at first.

The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.

Few improvements are required. Some times it bit difficult to find the candidates here which are available in other job boards.

Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy.

Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.

Consistently frustrating, poorly thought out, exceptionally counter-intuitive.

Crystal C

Human Resource Assistant

Great experience love this program definitely helps manage at the tech repairs and invoicing purposes.

It has been a very, very frustrating experience. We have sent dozens of emails with no reply, we have called and left messages for call backs with no reply.

Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls.

You may listen to their sales guys but implement software from these guys nd you will regret it for a long, long time.

Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.

There is a " glitch" and MANY other providers have lost money across the nation as well. Cant track pay like the other web portals.