ServiceTitan vs ServiceMonster: Which is a better fit?

Logan M.: Hi, my name is Logan. I'm an office administrator here at Town & Country Electric, and the size of our company is about. We have 10 guys out in the field and two in the office, so 12 in total. My overall rating for ServiceTitan is probably four out of five. All right, so before ServiceTitan, we did everything on pencil and paper. We do our bookkeeping through QuickBooks, but all of our job tracking and adding materials to jobs, time tracking, time sheets were all on pencil and paper. It did work for a little bit. That's how the company had done it for 47 plus years. So when I joined, I thought it was time to make a shift just so we can streamline our operations, get rid of all the paper and the hassle, and make sure everything was in one place and stayed organized and that we all had access to it with a touch of a button. All right, so after doing some research, I sat through a couple of demos of some other companies, and we ultimately chose ServiceTitan because of their ease of onboarding and just the potential of growth within ServiceTitan. So there's so many different options within ServiceTitan that we don't use, which is great because it enables our company to grow. So we are using this much of ServiceTitan compared to this much of ServiceTitan. So that was one of the biggest features and reasons why we chose it, is because there's so much opportunity to grow within ServiceTitan and to just empower our company and grow our company as well. Getting started with ServiceTitan was pretty simple. They had an onboarding process. I think it took us four weeks, and each week was non-stop of classes, and they had different kind of things to work through as there was a lot of setup involved. But what makes it awesome was there was a dedicated person to help you through this entire process on onboarding, which is great. At the end of those four weeks, they asked us if we were ready to go live, and if we were, we were comfortable to start, which would mean that your account was active and you could start using ServiceTitan. But even if you weren't comfortable, they would give you more time. They would work with you to set up things. It was a little bit hard transitioning from pencil and paper to ServiceTitan as there was a lot more of our processes that had to change, obviously, moving to an online software. But the people at ServiceTitan were really, really helpful in helping us set up everything, integrating QuickBooks into ServiceTitan, which was a huge help. They definitely took their time with us, and they had a lot of resources to help. Some advice I would recommend for anyone considering ServiceTitan would be definitely to do your research on how ServiceTitan would benefit your company. There's tons of demos in ServiceTitan, and out there, there's tons of people that would talk to you. I'm a part of this group in ServiceTitan that talks to people that even are considering purchasing ServiceTitan as a software. So people like me could talk to potential customers of ServiceTitan and just to explain the benefits and just advice of ServiceTitan. So definitely do your research on it and see how it can benefit your company in a lot of ways. But yeah, for sure, talk to people, see what ServiceTitan has to offer, how they can grow your business, how they can promote profit in your business, and just different ways that they can support you.