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Marketing, communications, digital strategy, creative production, marketing operations teams across all industries.
From news to corporate, government agencies, universities to non-profits, healthcare and all company types in between, many leading brands depend on their Merlin DAM every stage in the content cycle.
MediaValet has been the perfect tool for us, and if you're serious about Digital Asset Management it might be the perfect tool for you too.
Other sites we have used in the office restrict the number we could have and it was really in issue. I believe they also back up all of the information so system crashes are never an issue or worry.
He's helped solve minor issues and answered common questions/concerns in a very speedy manner. It's also reassuring to know our assets are backed up on a cloud-based system and very safe and secure.
I hate that the interface isn't very touch friendly.
Plus, MediaValet's customer service is excellent and their team was incredibly helpful and supportive during the transfer of our files into the Digital Asset Management system.
It seems they are mostly user error and they have been very patient with us as a company.
Our site is nicely organized, easy to browse and has a pleasant and professional appearance. This was a big improvement for our company and the way we provide our digital assets to our customers.
Cost is a bit of a hindrance - but not certainly enough of one to cause us to look elsewhere. I think the ability for collaboration overrides this con, but it is pricey.
I love the ease of use and the ability to change image metadata on the fly. The ability to search wire and staff images in one place is also an added bonus.
Older version of the software had problem with performance. The user interface could be more explicit on some of the actions.
I enjoy the diversity of file supported file types and that they are all viewable in the software. It's great for being able to share large quantities high quality photos.
Some of the date features are frustrating. Primarily how the calendar is displayed as Monday through Sunday, which takes some time getting used to.
Our users range from professional librarians and researchers to reporters and clerks, and every user level is addressed by MerlinOne. Support is proactive and outstanding.
I still find it difficult to deal with video. I simply can't remember how to output sub-clips.
I have found it to be indispensable. MerlinOne tech support was always happy to help us customize the server to our particular needs, and was always extremely responsive when we needed help.
While they do usually respond promptly and are helpful, I would much rather do it all myself to avoid errors in communication and delays.
Zach Y.: Hi, my name is Zach. I am the creative director of my company. I would give MediaValet a three out of five stars. And for more reviews like this, click the link below. Before using MediaValet, we were using just a run of the mill FTP server. It was a bit clunky. Sometimes it wouldn't connect right. It was hard to have communication that was consistent back and forth with the client, and sometimes there would just be a lot more effort just to send them a file. So moving to MediaValet, it seemed like it was going to be a lot more streamlined. MediaValet allowed it a much more branded portal. It was really easy to show off our own brand and the brand of our clients within the portal itself. It didn't just look like a bunch of command prompt texts, like the FTP site. And then in addition to that, there was things like password protection links, and all right, here's an expiration date for this file so that you only have access for this amount of time. So there was just a lot more customization options available. MediaValet was fairly simple to get started with. You get your own login, access password, et cetera. I wish there was a little bit more options for setting up other members of your team, rather than just having to have a corporate login. But beyond that, it was fairly easy. So if you're looking to get MediaValet, it offers a great branded portal when you're uploading a lot of files to one central space. One thing to look out for is that if you are inviting an outside collaborator, someone who isn't part of your organization, sometimes there can be some bugs when they are trying to upload files. Sometimes it can take three, four or five times to actually get it to come through. But for internal stuff, it works great.
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