# Compare Paychex Flex vs OnPay 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Paychex Flex and OnPay based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/119841-167109/Paychex-Flex-vs-OnPay

---

# Paychex Flex vs OnPay Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Paychex FlexOnPay2/4 selected

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.2 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.8 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

[## Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.2 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

Starting Price

Contact vendor

Value-for-Money

4

Functionality

4.1

Ease of Use

4.2

Customer Service

3.9

Reviews Sentiment

Based on [1,798 reviews](#user-reviews)

Positive

1,421

Neutral

234

Negative

143

[## OnPay](https://www.capterra.com/p/167109/OnPay/)[4.8 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.9

Functionality

4.7

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

MS

JD

Based on [464 reviews](#user-reviews)

Positive

449

Neutral

4

Negative

11

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 28,367 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

Feature ratings

Payroll Management

4.3

Direct Deposit

4.7

Tax Compliance

4.4

W-2 Preparation

4.5

Tax Calculation

4.1

74%Fit

Not enough reviews

Feature ratings

Payroll Management

4.8

Direct Deposit

4.8

Tax Compliance

4.7

W-2 Preparation

4.8

Tax Calculation

\--

User satisfaction

User satisfaction

4.2

User reviews[1,798](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.0

Customer support

3.9

User satisfaction

4.8

User reviews[464](https://www.capterra.com/p/167109/OnPay/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.9

Customer support

4.8

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$49Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Business Owners, Human Resources Professionals, CRHOs, CEOs, CFOs, of all business sizes use Paychex for HR, payroll, and benefits solutions to streamline and automate HR administrative tasks.

Best for

OnPay's intuitive payroll and HR service helps every type of small business to pay and manage workers. Get a higher level of service with easy, accurate tools backed by top-rated support.

## User reviews

Pros & cons

Nicholas D.

Project Manager

> "It's great for users as well, as it allows us, as users, to manage retirement (401k), manage direct deposit, and even manage taxes, right from the employee login."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7106298)

Nicholas D.

Project Manager

> "We don't use time clocks, as we're all salaried, so no tracking needed, but the communication features are somewhat lacking, and we do not use any to communicate with..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7106298)

Mai M.

Managing Director

> "It's become the perfect option for our small businesses by automating tax data, self-service access via desktop or mobile app, and all the additional workforce..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7120935)

JL

Jill L.

HR Manager

> "We will be using time tracking through Paylocity and Paycheck does not offer this feature. Once you are no longer a member, you need to contact them to have paycheck..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7025150)

DW

Dalton W.

Salesman

> "It’s a great application for our work in a small business setting for us the workers and owners to stay communicated on our pay rate, and tracking how much vacation..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7052586)

VR

Verified Reviewer

Director

> "Additionally, the reporting capabilities, while robust, are not always user-friendly and may require extra effort to extract the exact data needed."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171)

Deborah T.

Controller

> "When we first began with Paychex Flex the program needed tweaking to suit the construction industry, multiple job locations which meant multiple taxing jurisdictions..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7108403)

Collette K.

Practice Manager

> "Good until an error occurred with payment to a third party, this became lengthy to get a resolution. If this had not occurred and the other company not offered..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7118074)

VR

Verified Reviewer

Director

> "Another strong point is its flexibility and automation—features like automatic tax calculations, compliance support, and customizable reporting reduce manual work and..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171)

VR

Verified Reviewer

Finance and Accounting

> "The only bug I have ever ran into is the authentication servers were down for an entire day, so we were unable to login."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7128105)

VR

Verified Reviewer

Director

> "The employee self-service portal is also useful, allowing staff to access pay stubs, tax forms, and personal information without constant HR involvement."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171)

VR

Verified Reviewer

Human Resource Manager

> "I would not trust them with proper tax filings, they have very basic reports and you have to call for any report that may be a regular report for you but is not one..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6869025)

VR

Verified Reviewer

Director

> "What stands out most about Paychex Flex is how it brings multiple HR, payroll, and benefits functions into one intuitive platform."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171)

VR

Verified Reviewer

Packaging Designer

> "The UI felt a bit dated, and some users reported having trouble finding specific things within their portal."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7115452)

MA

Mihaela A.

Sales Manager

> "Overall, Paychex is a reliable and professional payroll solution that saves time, improves accuracy, and supports businesses with their payroll and HR needs."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7073796)

CS

Charlene S.

Office Manager Bookkeeper

> "They over charge for everything. When you try to dispute items they have already charged your bank account, and it's too late."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7117479)

VR

Verified Reviewer

Director

> "Running payroll is generally straightforward, and the automation features—especially for tax calculations and compliance—add a lot of value and reduce manual effort."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171)

MA

Mattias A.

Field Strategist

> "Never really figured out what it was, but it was a minor inconvenience if anything that we had to tell each employee to force stop the app/clear cache to log in again..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7094267)

VR

Verified Reviewer

Director

> "That said, there is a bit of a learning curve when it comes to navigating some of the more advanced features, particularly reporting and customization. Once you get..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171)

SH

Sheila H.

Firm Administrator

> "Many tax failures that we ended up paying penalties for. Continued to bill us after contracts were terminated and would not respond to inquiries."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7123217)

KG

Kylee G.

Director of Youth and Intern Ministries

> "It has several self-service tools for employees, automatic payroll tax compliance, and several other features."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7003112)

DO

Diana O.

Accounting

> "sometimes hard to download or reinstate the login information. When email sent credentials not received"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7046606)

Mai M.

Managing Director

> "We love how fast and automated payroll processing has become for our employees with direct deposit and same-day payment."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7120935)

CC

Constance C.

President

> "In the process, they gave past employees who no longer worked for us access to enroll in our health benefits which we paid for."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#SoftwareAdvice___6813728)

EH

Elizabeth H.

Receptionist

> "I like that i can see the hours i am working in real time. so that I can directly see what i am going to be paid for that week."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7069481)

TW

Tracy W.

Chief Financial officer

> "In my time working with them I rarely ever encountered anyone who was able to immediately fix an issue without involving other staff members"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7127141)

FA

Felicia A.

HR Generalist

> "I like the ability to streamline time and attendance with onboarding and employee information."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7056663)

ES

Erik S.

CEO

> "The system is hard to manage to obtain reports and record or duplicate pay stubs or W2s."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6887070)

AB

Aaron B.

Human Resources Manager

> "I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6517227)

SH

Sheila H.

Firm Administrator

> "Keep sending us new products to sign up for, but their current products do not work."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7123217)

Alexander G.

Kennel Technician

> "I was on the receiving end of this product when my job was allowing us to clock in and pay us through this software and it was very easy to see my paystubs."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7075113)

CC

Constance C.

President

> "It is their MO to pretend they never received something or that you didn’t properly notify them until you provide them with the proof that you did everything they..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#SoftwareAdvice___6813728)

KF

Kimberly F.

Financial Program Assistant

> "My overall experience has been good not much great it really help me I can do multiple work with it like handling my tax or time off requests and it has limited..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6598016)

William B.

Manager

> "Set up process was a bit complicated, as well as the process of leaving the service."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7130672)

TS

Tiffany S.

Director

> "I personally like that I am able to approve my teams hours and that I can break it down by pay week or pay period."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6856622)

AB

Aaron B.

Human Resources Manager

> "The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6517227)

Zameeya J.

Doctor

> "Ease of use and I love that I can keep track of my payment schedule and have access to all of my hours worked and documents."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7116336)

CW

Colby W.

Manager

> "Logging in would take forever and once in, it was difficult to navigate through their system to find my paycheck"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7039053)

JH

Jamie H.

Owner

> "My overall experience would be although paychecks flex has one of the best platforms for payroll in HR."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7087671)

VR

Verified Reviewer

Operational Manager

> "During use, the system seems a little message heavy, disrupting focus on necessary work flow."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7009418)

JM

Jasmine M.

Store Manager

> "It provides the core functionality needed in a clear, user-friendly way while offering additional features that grow with the business. While not perfect, it strikes..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7003945)

KY

Kristal Y.

Assistant Manager and Bookkeeper

> "I do not see what I make an hour; I believe paychex has is set up for a dollar amount each pay week, and it is a salary pay, I do not think they can do it a different..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6551421)

AB

Ashlee B.

Operations Manager

> "It’s popular and used across multiple platforms which made it easy to integrate with as the options were available."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7053016)

JC

Jackie C.

Clinic manager

> "No one ever answered their phones, and when I left voicemails, it would take weeks to get back to me, if at all."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6819542)

DL

Diona L.

AVP

> "It’s nice to have a central place to manage HR and payroll related tasks and people can access information at any time."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6828910)

TB

Theresa B.

CEO

> "When I downsized I had some issues that they were not able to resolve."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7105366)

AM

Audra M.

office mgr

> "Best feature I like is the to date pay clock, I have had so many great feedbacks on ths feature"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7101755)

JB

Jillian B.

Vice President of Human Resources

> "Everything really. If I were to pick one thing, I would say that the disparate systems within systems is very convoluted and causes significant issues with..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6664336)

MM

Myron M.

Fitness Coordinator

> "Using the Hiring interface has shown to be very helpful in selecting potential candidates for positions at my facility."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7037436)

MM

Myron M.

Fitness Coordinator

> "This can cause my clock in and meal times to be incorrect."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7037436)

PL

Peter L.

Director of Human Resources

> "Some automations would be more helpful but overall I am satisfied and enjoy working with the customer success and support departments"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137121)

VR

Verified Reviewer

Human Resource Manager

> "Customer service is not very pleasant to deal with when I had to call and place complaints for mistakes on Paychex's part. "

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6869025)

Cynthia R.

Clinician

> "Paychex is easy to use and has made it more effective to keep track of my benefits and payroll."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7138646)

DJ

Derek J.

Owner

> "The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6563754)

FG

Francesco G.

Full time instuctor

> "It's okay, its not my favorite time and attendance scorecard system, they do make the information and language straightforward however there are better options on the..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6678926)

AB

Ashlee B.

Operations Manager

> "The hidden fees, the lack of customer support."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7053016)

GV

Giovanni V.

Sales Coordinator

> "Paychex Flex has made managing payroll and HR functions much easier for our company."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6838907)

EM

Erica M.

PT Aide

> "Sometimes you're navigating through the website or app and it feels like it's super dated and not always user friendly."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6843221)

VR

Verified Reviewer

Payroll clerk

> "It also offers good self-service options for employees."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7125724)

DJ

Derek J.

Owner

> "They're a decent payroll provider, but the lack of transparency with invoicing and dashboard navigation issues are concerning."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6563754)

CN

Carli N.

Scheduler

> "I am able to access my benefits and paystubs."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7051087)

DA

David A.

COO

> "Unfortunately, there software is lacking coming into the new age and it extremely outdated."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7067935)

LS

Lisa S.

Director of Customer Development

> "I also like that our 401K information is also in this app so I do not have several apps for all my payroll information."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6344286)

GV

Giovanni V.

Sales Coordinator

> "Occasionally, the interface can be slow, especially during high-traffic times."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6838907)

Andrea H.

Office Manager

> "The ease of use, great communication, great customer support and overall, a great tool to get all HR duties completed in an efficient yet user friendly manner."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7079675)

JC

Jackie C.

Clinic manager

> "There were several money mistakes made and it took months to get my money back on a mistake that was not mine."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6819542)

VR

Verified Reviewer

Test Technician

> "Intuitive software to see the paychecks and how much sick time off I have! If you are looking for a simple payroll tracker, Paycheck Flex would be a great tool for it."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6548833)

YB

YURI B.

hr

> "It seems like there are a lot of new features it still doesn't have."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7109478)

William B.

Manager

> "Paychex Flex.is a great option for a small to medium sized company."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7130672)

Sadie B.

Operations Manager

> "I have a great customer support agent now but the last few I have had were less than helpful and hard to reach"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7144418)

MJW

Mary Jane W.

Office Assistant

> "One of the standout features is the ability to view and manage payroll on the go."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6509717)

CS

Cameron S.

President

> "I had to constantly monitor the payroll reports to make sure they were accurate, then report the errors, explain to employees why their paychecks weren't correct,..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#GetApp___5094881)

VR

Verified Reviewer

Finance and Accounting

> "Everything paycheck-related, I can find and edit extremely easily if need be."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7128105)

LS

Lisa S.

Director of Customer Development

> "I get the spinning wheel of death so I close out and try to relog in. Once I had to use the website because the app would not work at all but this has been minimal..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6344286)

DJ

Derek J.

Owner

> "We switched to Paychex for their Employee Retention Credit filing services, and they seemed like they'd be more involved and personal than our previous provider."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6563754)

CC

Constance C.

President

> "I reached out to their team and the initial response was that I do not qualify since I’m on my husband’s plan."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#SoftwareAdvice___6813728)

JO

Jim O.

Account Executive

> "It’s especially useful during tax season, as it conveniently consolidates all tax forms and benefit statements in one location!"

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6581186)

KY

Kristal Y.

Assistant Manager and Bookkeeper

> "it was very difficult to change my personal information that my employer had entered in wrong, not all my paystubs are available to view."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6551421)

SQ

Samantha Q.

HR Manager

> "It was overall very pleasant, if you have smaller payroll and in singular states, I would recommend."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7100736)

Nathalie S.

Account Manager

> "This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but..."

[See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6111786)

[View Reviews](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

MS

Marcus S.

Owner

> "It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

CR

Cory R.

outside sales

> "The software does not have built-in time tracking or scheduling tools, requiring users to rely on external..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7055392)

JD

Jennifer D.

Director of Development

> "I love that employees are able to create their own login and download their own paystubs, W-2, etc. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6770933)

OD

Olga D.

Pharmacist

> "Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7070755)

NF

Nancy F.

Director of Operations

> "OnPay has been proactive, responsive, and clear at every stage."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7079762)

MI

Marylenny I.

Owner

> "I dislike that there is not an option to suspend the account for the months that i will not need it."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6881082)

AD

Angie D.

Accountant

> "Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7000414)

MS

Marcus S.

Owner

> "Also, there isn’t a strong native mobile app for employers."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

NF

Nancy F.

Director of Operations

> "This was my first time running payroll, and I really appreciated how approachable and supportive they were..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7079762)

VR

Verified Reviewer

Manager

> "Mobile app isn’t as functional as the main application"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6554771)

RS

Rachel S.

Managing Member

> "The interface is easy to use and running payroll takes only a few clicks."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7127342)

KK

Kassaundra K.

HR Manager

> "Unable to make updates when you are the admin."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6778061)

MS

Marcus S.

Owner

> "Overall, it worked for us with the transparent pricing and predictable costs."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

JB

Jamie B.

CEO and Doctor of Chinese Medicine

> "I work with a piece rate system and that has been a bit difficult to set up through OnPay since it is not..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5046400)

Tari M.

Administrator

> "OnPay is a great solution for any size business. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7117198)

DM

Dave M.

president

> "The net result is OnPay caused our small business to receive hundreds of dollars of fees and interest plus..."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

JK

Jean K.

Attorney

> "Has all the necessary payroll features for employers and employees. And no ridiculous nonstop..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5002875)

JC

Jackie C.

Clinic manager

> "The reports aren’t as user friendly as I would like."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6805860)

Tari M.

Administrator

> "It's easy to setup and even easier to do a payroll run. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7117198)

KJ

Kerri J.

Accountant

> "Having multiple clients enrolled but not all of them having the same interface is cumbersome."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5093780)

TM

Tara M.

APN

> "Since the beginning, the customer support with OnPay has been phenomenal."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7022080)

RC

Rod C.

Financial Controller

> "OnPay refused to reset the security to allow me to pay the employees on time, even though I had all the..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4685766)

AB

Ashlee B.

Operations Manager

> "I appreciate that their team made it easy to transition over and the price is amazing for its value."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7027818)

CH

Cheryl H.

Financial Secretary

> "The only issue with use is understanding how to add Clergy housing."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4994657)

SG

Stephen G.

Treasurer

> "The customer support is extremely helpful and the website is very easy to navigate."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7014724)

DM

Dave M.

president

> "Also, OnPay did not honor the first month free that they advertise."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

SH

Sarah H.

CEO

> "I am very happy with OnPay and so glad I switched to them from my previous payroll software."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7011587)

JS

James S.

HR Rep

> "General usability is not great and feature set is limited."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4847843)

MS

Marcus S.

Owner

> "Great fit for small businesses."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

DM

Dave M.

president

> "Either way, it cost fees, interest, and time to resolve the issue."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

MI

Marylenny I.

Owner

> "I am still navigating tools but it is pretty intuitive."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6881082)

DM

Dave M.

president

> "Sometimes they made calculation errors."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

DE

Dale E.

CEO

> "Website easy to use."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7136008)

KT

Kerry T.

President

> "Some functions are not easy to figure out."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4993837)

DE

Dale E.

CEO

> "Onboarding was easy."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7136008)

AP

Amy P.

Account Manager

> "Not as easy to set up if you are paying one employee multiple workers comp codes and on salary. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3544391)

JR

Jessica R.

Director of Operations

> "The pros of OnPay are it's ease of use and affordability."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6833072)

GC

Gary C.

Owner

> "When using a tablet instead of a computer, you may not be able to access everything."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2893613)

TM

Tara M.

APN

> "Ease of use, the portal is very clean and not overwhelming."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7022080)

MB

Merrell B.

Treasurer

> "Removing a no-longer needed payroll run setup is a pain point. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3216913)

MF

Michelle F.

CAS Manager

> "The full service payroll software saves us so much time with tax remittance and payroll compliance reports."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5094772)

LH

Lowell H.

President/CEO

> "I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2651688)

DN

Danielle N.

Recovery division specialist

> "They make payroll more approachable and takes out a lot of the guess work out that first time users may..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6085817)

TP

Timothy P.

Reverend

> "It is all user friendly. If there is something negative about the software it's that I don't need to use a..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3109346)

JS

Jon S.

Sales

> "They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4925128)

SK

Spencer K.

CEO

> "Not sure how to set up a commission based employee payroll."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3028568)

AM

Alison M.

Field Agent

> "Overall Onpay is a good software for small businesses keep track of payroll, business expenses, and taxes."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4913586)

AA

Austin A.

Owner

> "The failure on tax reporting alone is reason to go elsewhere"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2904268)

KK

Kassaundra K.

HR Manager

> "Very user friendly, allows self service for employees."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6778061)

SH

Steve H.

Owner

> "This was not what we wanted and never requested to have that, so it seemed like a bit of a sketchy effort..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3029083)

LS

Laura S.

Financial Administrator

> "OnPay sends invitation so employees and contractors can onboard themselves; it easy to change pay rates or..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4288018)

CC

Cc C.

Owner

> "I can't imagine switching any of my clients to other platforms."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3205307)

FA

Fassil A.

Marketing Manager

> "With OnPay, we have best payroll features and has best HR and onboarding capabilities"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6224627)

GC

Gayle C.

Manager

> "The new employee set up is a bit tedious."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3217059)

JR

Jessica R.

Director of Operations

> "As a small nonprofit, we have had a great experience and overall would highly recommend for small..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6833072)

AA

Austin A.

Owner

> "They keep messing up taxes."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2904268)

JD

Jennifer D.

Director of Development

> "The interface is very intuitive. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6770933)

HR

Hannah R.

Owner

> "This has caused us issues in the past."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3428513)

DN

Danielle N.

Recovery division specialist

> "Between learning accounting and payroll to being up to speed on tax laws OnPay makes my life a little..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6085817)

MM

Marsha M.

Executive Director

> "The dashboard was not user-friendly or eye-ease."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3438570)

JS

Jon S.

Sales

> "I like the ease of use with OnPay. And when there are issues or concerns, their team is quick to..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4925128)

KK

Kyle K.

CEO

> "some of the buttons aren't noticeable and some of the features aren't flagged or noticeable"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2243875)

AP

Amy P.

Account Manager

> "This also cut out our frustrations and has helped our sanity and enjoyment of processing payroll. When..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3544391)

MH

Martha H.

Owner

> "On boarding could be better, wasnt clear how to get I9s and w4s in the system."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2312109)

TN

Thang N.

Owner / Operator

> "OnPay is exactly the kind of payroll solution I needed to manage my business and keep my payroll organized..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4540902)

JC

James C.

Owner/Driver

> "As of right now I have yet to find a feature that my company needs that on pay dues not have."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2811354)

TP

Teresa P.

Accounting Manager

> "Their Customer Service is 2nd to NONE! Whenever I have had a question, no matter who I have spoken to,..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4999410)

VR

Verified Reviewer

Marketing Coordinator

> "After that, the website would no longer let me log in with my password."

[See full review](https://www.capterra.com/p/167109/OnPay/#GetApp___2392510)

AD

Andrew D.

Owner/Manager

> "Costs is also a great reason to signup to Onpay for payroll purposes"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4922605)

VR

Verified Reviewer

Marketing Coordinator

> "I could only login with just my email, which felt a little sketchy."

[See full review](https://www.capterra.com/p/167109/OnPay/#GetApp___2392510)

AA

Alex A.

Executive Director

> "We've had a great experience using Onpay for our online payroll servicess"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4871346)

RT

Ron T.

President

> "Getting folks set up as contractors vs. employees has been the one struggle/frustration. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2291439)

AD

Andrew D.

Owner/Manager

> "It worked fine and given that my business is small it, I feel that I didn’t require much from the company...."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4922605)

TAF

Terry Ann F.

Office Manager

> "Payroll reporting monthly was always a real pain for me. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2361063)

KJ

Kerri J.

Accountant

> "The most important pro is the prompt help we receive from all the different support teams."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5093780)

LH

Lowell H.

President/CEO

> "The customer support is awful."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2651688)

DN

Danielle N.

Recovery division specialist

> "Offers great HR resources with extensive library"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6085817)

PP

Patty P.

Accounts Payable

> "Can't believe the poor customer service. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2563760)

PF

Peter F.

Owner

> "Good support and take care of reporting and filing."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5092021)

PD

Priti D.

Manager

> "Taxes late"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2656509)

[View Reviews](https://www.capterra.com/p/167109/OnPay/reviews/)

## User interface

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

4.16 (1,798)

[OnPay](https://www.capterra.com/p/167109/OnPay/)

4.82 (464)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

Paychex Flex

Top features

36/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/119841/Paychex-Flex/#features)

OnPay

34/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/167109/OnPay/#features)

### Recognition

Paychex Flex is recognized as a top-rated tool in 5 Capterra Shortlist reports

OnPay is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value PayrollSoftware (2026) 

Best Value PayrollSoftware (2022) 

### Deployment & support

Paychex Flex

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

OnPay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Paychex Flex

-   By Paychex
-   Located in United States
-   Founded in 1971

OnPay

-   By OnPay
-   Located in United States
-   Founded in 2007

## Popular Comparisons

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/)

Contact vendor for pricing

Price

$5/month

4.1

Features

4.8

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/119841-205015/Paychex-Flex-vs-Deel)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/)

$49/month

Price

$5/month

4.7

Features

4.8

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/167109-205015/OnPay-vs-Deel)

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,762)](https://www.capterra.com/p/172127/Rippling/reviews/)

Contact vendor for pricing

Price

$8/month

4.1

Features

4.8

4.2

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/119841-172127/Paychex-Flex-vs-Rippling)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,762)](https://www.capterra.com/p/172127/Rippling/reviews/)

$49/month

Price

$8/month

4.7

Features

4.8

4.7

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/167109-172127/OnPay-vs-Rippling)

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,403)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.1

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/119841-185859/Paychex-Flex-vs-RUN)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,403)](https://www.capterra.com/p/185859/RUN/reviews/)

$49/month

Price

Contact vendor for pricing

4.7

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167109-185859/OnPay-vs-RUN)

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.1

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-119841/WebPay-vs-Paychex-Flex)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/)

$49/month

Price

Contact vendor for pricing

4.7

Features

4.3

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-167109/WebPay-vs-OnPay)

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,197)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.1

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/119841-155895/Paychex-Flex-vs-WorkforceNow)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,197)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

$49/month

Price

Contact vendor for pricing

4.7

Features

4.3

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-167109/WorkforceNow-vs-OnPay)

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,798)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/)

vs

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,202)](https://www.capterra.com/p/131882/Gusto/reviews/)

Contact vendor for pricing

Price

$49/month

4.1

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/119841-131882/Paychex-Flex-vs-Gusto)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (464)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

$49/month

Price

$17/month

4.7

Features

4.7

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-167109/Patriot-Software-vs-OnPay)