--- title: "Compare Paychex vs QuickBooks Online 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Paychex and QuickBooks Online based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/119841-190778/Paychex-Flex-vs-QuickBooks-Online" page_type: "comparison" language: "en" --- # Paychex vs QuickBooks Online Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PaychexQuickBooks Online2/4 selected [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.2 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.3 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) [## Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.2 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.1 Ease of Use 4.2 Customer Service 3.9 Reviews Sentiment Based on [1,820 reviews](#user-reviews) Positive 1,436 Neutral 237 Negative 147 [## QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.3 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting Price $38.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [8,529 reviews](#user-reviews) Positive 7,339 Neutral 720 Negative 470 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Direct Deposit 4.7 Employee Database 4.3 Data Import/Export 3.8 Mobile Access 4.4 Multi-Country NA 72%Fit Missing features Feature ratings Direct Deposit 4.6 Employee Database NA Data Import/Export 4.4 Mobile Access 4.6 Multi-Country 4.2 User satisfaction User satisfaction 4.2 User reviews[1,820](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.0 Customer support 3.9 User satisfaction 4.3 User reviews[8,529](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.2 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $38Flat Rate, Per Month - Free version - Free trial Best for Best for Small to large businesses across a broad range of U.S. and European industries, including self-employed individuals and accounting professionals managing client payroll and HR data. Best for QuickBooks Online is used by freelancers, accountants, bookkeepers, CFOs, financial managers, contractors, retailers, professional service providers, nonprofits, and charities. ## User reviews Pros & cons KP Kevin P. Sales > "The employee self-service portal is a major time-saver; staff can view pay stubs, update personal information, manage direct deposit accounts, and..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7163999) JL Jill L. HR Manager > "We will be using time tracking through Paylocity and Paycheck does not offer this feature. Once you are no longer a member, you need to contact..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7025150) Mai M. Managing Director > "It's become the perfect option for our small businesses by automating tax data, self-service access via desktop or mobile app, and all the..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7120935) VR Verified Reviewer Director > "Additionally, the reporting capabilities, while robust, are not always user-friendly and may require extra effort to extract the exact data needed." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171) VR Verified Reviewer Director > "Another strong point is its flexibility and automation—features like automatic tax calculations, compliance support, and customizable reporting..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171) Collette K. Practice Manager > "Good until an error occurred with payment to a third party, this became lengthy to get a resolution. If this had not occurred and the other company..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7118074) VR Verified Reviewer Director > "The employee self-service portal is also useful, allowing staff to access pay stubs, tax forms, and personal information without constant HR..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171) VR Verified Reviewer Finance and Accounting > "The only bug I have ever ran into is the authentication servers were down for an entire day, so we were unable to login." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7128105) CK Christina K. Manager > "Paychex Flex is a great way for staff to be able to see their hours within a certain pay period and for us as manager to communicate effectively..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7155360) Nicholas D. Project Manager > "We don't use time clocks, as we're all salaried, so no tracking needed, but the communication features are somewhat lacking, and we do not use any..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7106298) VR Verified Reviewer Owner > "What I liked most about Paychex Flex was its user-friendly interface and the convenience of managing payroll, benefits, and employee information..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7148774) VR Verified Reviewer Packaging Designer > "The UI felt a bit dated, and some users reported having trouble finding specific things within their portal." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7115452) VR Verified Reviewer Director > "What stands out most about Paychex Flex is how it brings multiple HR, payroll, and benefits functions into one intuitive platform." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171) HH Heather H. Marketing and Communications Executive > "The overall user interface lacks modernity and can feel confusing when navigating detailed payroll reports." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7185804) VR Verified Reviewer Owner > "The platform made payroll and HR tasks more efficient with its easy-to-use interface and centralized tools, though there were occasional navigation..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7148774) CS Charlene S. Office Manager Bookkeeper > "They over charge for everything. When you try to dispute items they have already charged your bank account, and it's too late." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7117479) Nicholas D. Project Manager > "It's great for users as well, as it allows us, as users, to manage retirement (401k), manage direct deposit, and even manage taxes, right from the..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7106298) KP Kevin P. Sales > "The initial setup and onboarding process is more involved than expected and often requires hand-holding from a Paychex rep." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7163999) DW Dalton W. Salesman > "It’s a great application for our work in a small business setting for us the workers and owners to stay communicated on our pay rate, and tracking..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7052586) SH Sheila H. Firm Administrator > "Many tax failures that we ended up paying penalties for. Continued to bill us after contracts were terminated and would not respond to inquiries." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7123217) Deborah T. Controller > "When we first began with Paychex Flex the program needed tweaking to suit the construction industry, multiple job locations which meant multiple..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7108403) Sushant G. CFO > "The interface also feels outdated at times, which makes the overall experience more frustrating than it needs to be." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7156543) VR Verified Reviewer Director > "Running payroll is generally straightforward, and the automation features—especially for tax calculations and compliance—add a lot of value and..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171) TW Tracy W. Chief Financial officer > "In my time working with them I rarely ever encountered anyone who was able to immediately fix an issue without involving other staff members" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7127141) VR Verified Reviewer Director > "That said, there is a bit of a learning curve when it comes to navigating some of the more advanced features, particularly reporting and..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137171) VR Verified Reviewer Human Resource Manager > "I would not trust them with proper tax filings, they have very basic reports and you have to call for any report that may be a regular report for..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6869025) MA Mihaela A. Sales Manager > "Overall, Paychex is a reliable and professional payroll solution that saves time, improves accuracy, and supports businesses with their payroll and..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7073796) SH Sheila H. Firm Administrator > "Keep sending us new products to sign up for, but their current products do not work." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7123217) KP Kevin P. Sales > "Reporting is robust, with a wide library of pre-built reports plus the ability to customize." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7163999) William B. Manager > "Set up process was a bit complicated, as well as the process of leaving the service." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7130672) Mai M. Managing Director > "We love how fast and automated payroll processing has become for our employees with direct deposit and same-day payment." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7120935) MA Mattias A. Field Strategist > "Never really figured out what it was, but it was a minor inconvenience if anything that we had to tell each employee to force stop the app/clear..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7094267) VR Verified Reviewer CFO > "Time and interface is much easier to use, if you use time and attendance in same software, payroll can be done in few minutes, reports are great," [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7184956) Sushant G. CFO > "The biggest issue for me is the UX and overall design of the platform." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7156543) AB Aaron B. Human Resources Manager > "I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6517227) AB Aaron B. Human Resources Manager > "The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6517227) KP Kevin P. Sales > "For a growing business that values having a full-service provider with deep payroll and compliance expertise, it's a solid choice." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7163999) CW Colby W. Manager > "Logging in would take forever and once in, it was difficult to navigate through their system to find my paycheck" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7039053) KF Kimberly F. Financial Program Assistant > "My overall experience has been good not much great it really help me I can do multiple work with it like handling my tax or time off requests and..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6598016) VR Verified Reviewer Operational Manager > "During use, the system seems a little message heavy, disrupting focus on necessary work flow." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7009418) Zameeya J. Doctor > "Ease of use and I love that I can keep track of my payment schedule and have access to all of my hours worked and documents." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7116336) KY Kristal Y. Assistant Manager and Bookkeeper > "I do not see what I make an hour; I believe paychex has is set up for a dollar amount each pay week, and it is a salary pay, I do not think they..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6551421) KP Kevin P. Sales > "Having a dedicated payroll specialist assigned to the account is a nice touch you don't get with every provider." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7163999) DO Diana O. Accounting > "sometimes hard to download or reinstate the login information. When email sent credentials not received" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7046606) KG Kylee G. Director of Youth and Intern Ministries > "It has several self-service tools for employees, automatic payroll tax compliance, and several other features." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7003112) JB Jillian B. Vice President of Human Resources > "Everything really. If I were to pick one thing, I would say that the disparate systems within systems is very convoluted and causes significant..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6664336) MM Meghana M. Adminstrator > "The system is easy to refer back to and has made it simple to track and manage employee time off and PTO." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7149306) MM Myron M. Fitness Coordinator > "This can cause my clock in and meal times to be incorrect." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7037436) EH Elizabeth H. Receptionist > "I like that i can see the hours i am working in real time. so that I can directly see what i am going to be paid for that week." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7069481) DJ Derek J. Owner > "The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6563754) MM Myron M. Fitness Coordinator > "Using the Hiring interface has shown to be very helpful in selecting potential candidates for positions at my facility." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7037436) MM Meghana M. Adminstrator > "Everytime I have issue , I have to call and explain the representative from begining" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7149306) PL Peter L. Director of Human Resources > "Some automations would be more helpful but overall I am satisfied and enjoy working with the customer success and support departments" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7137121) DJ Derek J. Owner > "They're a decent payroll provider, but the lack of transparency with invoicing and dashboard navigation issues are concerning." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6563754) Cynthia R. Clinician > "Paychex is easy to use and has made it more effective to keep track of my benefits and payroll." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7138646) CC Constance C. President > "In the process, they gave past employees who no longer worked for us access to enroll in our health benefits which we paid for." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#SoftwareAdvice___6813728) FA Felicia A. HR Generalist > "I like the ability to streamline time and attendance with onboarding and employee information." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7056663) Sadie B. Operations Manager > "I have a great customer support agent now but the last few I have had were less than helpful and hard to reach" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7144418) FG Francesco G. Full time instuctor > "It's okay, its not my favorite time and attendance scorecard system, they do make the information and language straightforward however there are..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6678926) ES Erik S. CEO > "The system is hard to manage to obtain reports and record or duplicate pay stubs or W2s." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6887070) Alexander G. Kennel Technician > "I was on the receiving end of this product when my job was allowing us to clock in and pay us through this software and it was very easy to see my..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7075113) CS Cameron S. President > "I had to constantly monitor the payroll reports to make sure they were accurate, then report the errors, explain to employees why their paychecks..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#GetApp___5094881) VR Verified Reviewer Payroll clerk > "It also offers good self-service options for employees." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7125724) KY Kristal Y. Assistant Manager and Bookkeeper > "it was very difficult to change my personal information that my employer had entered in wrong, not all my paystubs are available to view." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6551421) VR Verified Reviewer Test Technician > "Intuitive software to see the paychecks and how much sick time off I have! If you are looking for a simple payroll tracker, Paycheck Flex would be..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6548833) Nathalie S. Account Manager > "This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6111786) William B. Manager > "Paychex Flex.is a great option for a small to medium sized company." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7130672) CC Constance C. President > "It is their MO to pretend they never received something or that you didn’t properly notify them until you provide them with the proof that you did..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#SoftwareAdvice___6813728) MJW Mary Jane W. Office Assistant > "One of the standout features is the ability to view and manage payroll on the go." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6509717) CR Ciara R. HR > "I don’t like the issues when submitting payroll and the lack of communication when there are errors." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6675781) TS Tiffany S. Director > "I personally like that I am able to approve my teams hours and that I can break it down by pay week or pay period." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6856622) CS Christian S. Insurance Agent > "Signing documents on the phone is not compatible on my Samsung Galaxy." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6543947) VR Verified Reviewer Finance and Accounting > "Everything paycheck-related, I can find and edit extremely easily if need be." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7128105) AB Ann B. Manager > "It costs more for training and benefit administration, and for time tracking." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6624479) DJ Derek J. Owner > "We switched to Paychex for their Employee Retention Credit filing services, and they seemed like they'd be more involved and personal than our..." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6563754) DS Dylan S. Secretary-Treasurer > "It can be a bit clunky to process paychecks for people who are paid in different ways." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6672241) JO Jim O. Account Executive > "It’s especially useful during tax season, as it conveniently consolidates all tax forms and benefit statements in one location!" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6581186) AK Amanda K. Human Resources Director > "The user interface is not customizable." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7027038) JH Jamie H. Owner > "My overall experience would be although paychecks flex has one of the best platforms for payroll in HR." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7087671) CC Cheryl C. Payroll Coordinator > "The only drawback was that the employees had occasional glitches with logging in." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6537746) MM Matthew M. Consultant > "The layout is nice and nothing is complicated." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7085682) Sushant G. CFO > "The biggest issue for me is the UX and overall design of the platform." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7156543) VR Verified Reviewer Director of Admin and HR > "the layout is all clean cut, including the user interface" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6872596) AK Amanda K. Human Resources Director > "The user interface is not customizable." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7027038) SM Sydney M. Personnel Coordinator > "Easy to use, clear presentation of information and updated interface." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6541179) BB BUD B. Owner > "On the desk top version, it's very cumbersome to get around and do things." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6682796) FS Faith S. Customer Service Specialists > "It provides a great overview of my work and helps in creating a wonderful work environment." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___5093691) Handel H. Videographer > "Also, the user interface was over simplified to the point where it lacked some critical data." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___4357157) AB Ashlee B. Operations Manager > "It’s popular and used across multiple platforms which made it easy to integrate with as the options were available." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7053016) SO Sonia O. safety > "It makes it difficult when I am in a hurry." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6871459) CJ Caleb J. Internal Audit Associate > "I think it integrates well for many companies, and is super simple to use compared to other systems" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6550010) VR Verified Reviewer HR Assistant > "Decent if this is what you can afford, but not the easiest to use." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6677671) LK Lisa K. Office Manager > "For the most part well integrated and easy to use. " [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6083454) TS Tiffany S. Director > "It's not easy to use when adding a new hire." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6856622) JN James N. Company Director > "Additionally, the integration with our accounting software has been seamless." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___4590798) JC John C. owner > "if locked out it is not the easiest to get back into" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6083270) SL Sam L. Office Manager > "It's also extremely user-friendly which is very important to myself and my team." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7139028) Sadie B. Operations Manager > "I have a great customer support agent now but the last few I have had were less than helpful and hard to reach" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7144418) KD Kevin D. Regulatory Coordinator > "Paychex was very simple and easy to use." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7042321) VR Verified Reviewer Human Resource Manager > "Customer service is not very pleasant to deal with when I had to call and place complaints for mistakes on Paychex's part. " [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___6869025) MC Matt C. GM > "This product is simple and easy to understand." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7009960) AB Ashlee B. Operations Manager > "The hidden fees, the lack of customer support." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7053016) BO Bryanna O. Office Manager > "What I like most about Paychex Flex is how easy it is to use!" [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#Capterra___7026190) CC Constance C. President > "I reached out to their team and the initial response was that I do not qualify since I’m on my husband’s plan." [See full review](https://www.capterra.com/p/119841/Paychex-Flex/#SoftwareAdvice___6813728) [View Reviews](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) JB Jillean B. Manager > "This feature allows me to provide prompt and effective support to my employees, ensuring they receive the assistance they need, regardless of their location or my own, which..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230) JF Julie F. Office manager - payroll coordinator > "has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161458) KUMAR H. Account executive > "I mainly used it for managing basic accounting task, reporting , aging report, Ar report invoices tracking, it help me to stay organised and reduce my manual working." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115950) JB Jillean B. Manager > "This deficiency directly contributes to inaccuracies in inventory records, increasing the risk of stockouts, and complicating efforts to effectively optimize sales strategies..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230) JH Jeff H. Front office manager > "It has all the tools I need to manage my finances, create invoices, track expenses, and run reports without having to use multiple programs." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7174523) KA Khyan A. Administrator and Senior Story Board Artist > "Some workflows aren’t always as intuitive as they first appear, especially for non-finance users. As the system scales with more data, performance can occasionally slow down,..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651) JH Jeff H. Front office manager > "The platform has helped streamline my daily accounting tasks and saves me a significant amount of time. While customer support can sometimes take longer to respond than I'd..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7174523) MM Maria M. HR Manager > "Additionally, as data volume grows, the system may become slower, which can impact efficiency during high-volume tasks like reconciliations or reporting." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130664) LA Lauren A. Administrator > "The payroll function is so beneficial with Quickbooks tracking live checks and auto-creating labor and tax reports, and filing and paying taxes automatically." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7141459) AR Andrew R. Operations > "QuickBooks Online lacks advanced features found in the desktop version, such as advanced inventory, job costing, and industry-specific tools." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7045404) NC Nikki C. Permit Technician > "It handles core tasks like invoicing, expense tracking, and financial reporting efficiently, and the automatic bank syncing helps keep records accurate and up to date. While..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893) MH Maranda H. Founder > "It is overly complicated and has no real budgeting features for true cash flow planning, think every dollar systems." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7134631) NC Nikki C. Permit Technician > "The real-time syncing with bank accounts is especially helpful because it keeps everything updated automatically, and the dashboards give a clear snapshot of cash flow and..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893) Arianna W. Owner > "There is no way to reliably set up what is relevant and how to record different suppliers, no chance to have categories remembered, even when defining defaults." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7075101) KS Kaitlyn S. Executive Director > "We also appreciated the ability to categorize donations, track grants, and quickly pull year-end reports for audits and budgeting." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7125089) JC Jacob C. Owner > "Unable to submit returns directly through a portal, lack of automated ai bookkeeping, difficult to navigate" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7164223) VR Verified Reviewer Customer Support > "The dashboard gives a clear, real-time snapshot of your finances, and navigating between invoicing, expenses, and reports feels seamless." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7113370) SR Samantha R. Finance > "QuickBooks Online can be quite pricey, has limited customization, and it has occasional sync glitches." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130955) MG Monique G. President > "Overall, this platform streamlines financial management, improved visibility into bisiness perfomance and helped us maintain accurate records while supporting informed decision..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7179828) HG Hollie G. Office Manager > "This happens especially after random updates (unnecessary for the most part) and the techs have no idea how to help as they are restricted by the new updates and cannot really..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136253) KS Kaitlyn S. Executive Director > "The platform improved organization and transparency in our financial tracking and made it easier to prepare reports for the board and budgeting." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7125089) HJ Hamish J. Finance Manager > "One thing that's kind of annoying is that the reporting features can be a bit tricky to navigate, especially when you're trying to customize reports." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7183117) JS Jonathan S. Founder > "It offers a solid set of accounting features, financial reporting, invoicing, and bank transaction management." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7160845) Kevin H. Owner > "the dates. if i change a date on an estimate sheet, that carries through to the invoices and if i dont catch it my clients get overdue invoices. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7103185) HJ Hamish J. Finance Manager > "Its user-friendly interface and regular use have made it an integral part of my daily workflow. While there are some minor hiccups, the software's strengths far outweigh its..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7183117) NA Nicholas A. Principal Software Engineer > "The navigation can be a bit clunky at times and doing historical research of payrolls from prior years is not snappy." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7174351) KA Khyan A. Administrator and Senior Story Board Artist > "Team collaboration is also decent, particularly when multiple users (like finance teams, accountants, or managers) need access to the same financial data in real time." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651) JS Jonathan S. Founder > "Bank and credit card accounts frequently disconnect for no apparent reason, and reconnecting them can be time-consuming and frustrating." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7160845) KA Khyan A. Administrator and Senior Story Board Artist > "QuickBooks Online is a solid, easy-to-use accounting platform that works well for day-to-day financial management without needing deep accounting knowledge." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651) RB Ramona B. Principal > "I have spent over an hour and a half with customer support to learn that there is no way to run a report that reflects only business miles, even though they are tracked. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124657) VR Verified Reviewer General Manager > "The automation features—bank feeds, recurring invoices, and rules—save a ton of time, and the dashboard gives a clear snapshot of cash flow without needing to dig around." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7055195) LH Lyla H. Administrator > "Our customers became linked and I am still trying to figure out how to link their payments to them so it stops showing overdue invoices but the last 3 people recommend I pay..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7046492) BB Brent B. VP Business Development > "Quickbooks Online is a very efficient product that gives our small business real time data and reports to help us guide all of our decision making and track our progress and..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7016100) VR Verified Reviewer Owner > "They often roll out "updates" that seem to be just a layout rearrangement with no notice, and it’s a productivity killer." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7131609) JI Jack I. IT Consultant > "Quickbooks helps me keep my business finances in check, automatically synchronises with my bank and helps me manage payroll, of which I wouldn't ordinarily know where to start..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7031654) SS Stephanie S. Bookkeeper and Treasurer > "I don't like that it works to ensure that people without an accounting background can record data accurately however its not as useful when you know what the accounting that..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7047209) TB Thomas B. Bookkeeper-Administrator > "Invoicing and payments are seamless, and financial reporting tools provide all the insights we need without extra software. Because it’s cloud-based, we always have secure..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7041164) NC Nikki C. Permit Technician > "It can also get expensive as you add more features or users, and certain useful functions are only available in higher-tier plans." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893) Nathan H. Owner > "It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104187) MK Michelle K. Accountant > "It has been difficult to convert our data from Desktop and the loss of ability to have multiple invoice templates from different departments has caused us to restructure our..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6716163) STS Sandra Toribio S. Accounting Specialist > "QuickBooks online gives you all your business features at your fingertips income and expense tracking, invoicing, bill payment, bank reconciliation and even payroll." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7008683) JF Julie F. Office manager - payroll coordinator > "They did not tell us they locked us out, they just did it and when we went to process payroll Monday we got a message that we are locked out and they need to verify AGAIN!!!!!!" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161458) TJ Tyler J. Owner > "Allowing me to add my Bookkeeper to gain access makes this a lot easier come tax time which saves me! Though I use a CRM platform for my invoicing and payments, QBO has those..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7063977) KP Keyur P. Field service technician > "Sometimes Quickbooks slows upload the photos when network issues" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115848) Cayla F. Paralegal > "Quickbooks is a great program for easily sending invoices and receiving payments. Although it did have a few bugs in the early stages and we encountered some issues, they seem..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7117286) BN Bruce N. President > "Very frustrating to use, stop allowing QB to integrate with Bank account, too many double entries, making bank and credit card reconciliation a problem." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7061681) Shahid Jamil K. ACCOUNTANT > "QuickBooks Online provides a modern, cloud-based accounting experience designed for small to medium-sized businesses that value convenience, automation, and collaboration." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7036526) Andrew H. Company Director > "It's not a simple case of just uploading receipts, you have to manually edit a lot of expenses" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7154184) KA Khyan A. Administrator and Senior Story Board Artist > "It’s particularly useful for invoicing, expense tracking, and giving visibility across business finances in real time." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651) MA Mallory A. Director of Operations > "It unchecked my authorization to charge a client's card but said paid so I missed out on months of a client's payment." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136391) LS Loren S. Managing Director > "There's a lot of depth to it for a bookkeeping software, where a good accountant can make the most of each subscription tier with some creativity." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7155674) VR Verified Reviewer IT SYstems Administrator > "The stipulation is that if you lose internet connectivity, you potentially lose access." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130213) JD Jeremiah D. Owner > "Now with a highly competent bookkeeping team and new AI tools for uploading receipts and invoices, things have improved and I'm getting the business data that I need." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7011619) KB Kim B. Owner > "I find the cost for Quickbooks in Canada a bit steep for certain features. But this is pretty common with most products in Canada these days!" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7138408) JB Jillean B. Manager > "The invoicing system is incredibly user-friendly, not only for my team but also for my clients, who find the payment process to be very convenient and efficient, contributing..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230) Dana P. CVOM > "QuickBooks Online can get a bit pricey over time, and some features feel limited unless you upgrade." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7142501) Eri D. Owner > "My clients use different software unique to their industry, Quickbooks makes this seamless by offering an integration for most if not all." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7147306) BV Brooke V. Accountant > "Had a credit card cancelled and tried updating QB to our new card, it would not accept a new card in their system, they promised it was on their end and they were working on..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6520797) VR Verified Reviewer Owner > "It needs a bit cleaning up, but as you go through the cleaning process you get to understand the categories better and come up with a great organization of all your..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7118775) Jennifer H. Service Billing Administrator > "Features move without warning, which disrupts workflows and slows down routine tasks." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7137965) NE Nicholas E. Framer > "Quickbooks online is a very user-friendly, intuitive website that simplifies accounting, budgeting, invoicing." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7164122) SA Suman A. Owner,Bookkeeper,TaxPreparer > "Can run slow at times and has an occasional sync issue with bank feeds." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161957) VR Verified Reviewer COO > "Our resources are limited, so QBO is a good, inexpensive tool to help us manage several key areas like bookkeeping, invoicing, reporting." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7100561) JW Julia W. CFO, accountant, tax preparer > "Overall everything now involves pop up windows and side bars that open up and push the working area of QBO off the side where you can no longer see your data." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7020308) KH Kathy H. Project Manager > "Financial reports are everything I need and invoicing and payments save me so much time; especially using the automatic payments monthly for multiple clients." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7030094) JW Julia W. CFO, accountant, tax preparer > "The new invoice layout is slow and cumbersome and has increased the amount of clicks required multiple times over." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7020308) AB Anna B. Kinesiologist > "The app is secure and contains all the features I need to do my invoics and my financial reports." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7138786) E Eren Ç. Architectural specialist > "sometimes reloading too slow when you try to refresh. when you clocking in and out bells sings loudly." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7133959) Nathan H. Owner > "It allows me to track my hours, receipts and makes invoicing easy so that I don’t have to worry about making mistakes." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104187) BR Brooke R. Paralegal > "If you do not update the program regularly you can run into issues but that is the only complaint that I have." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124545) Stacy M. Accountant > "The ability to take credit cards and ACH payments works well & has actually made a positive impact on our ability to collect customer accounts quicker." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7054657) TD Traci D. owner > "The Cons are that it allows non bookkeeper/accountants to do things that should not be allowed and should only be done by bookkeepers/accountant. When I want to print something..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6821142) Gena T. Owner > "Mobile app functionality – The mobile app allows quick checks, invoicing, and receipt capture on the go." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7064951) JD Joy D. Accountant > "Sometimes it will say it is auto expense and sometimes it will say it’s a loan or maybe supplies… it isn’t consistent and you must know basic accounting before you attempt to..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7027544) BG Barbara G. Executive Director > "It's an easy for a small non-profit to manage the business! While we have an external controller that can provide support in a pinch, generally QB makes it easy to manage our..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7113365) SB Syretha B. Firm Administrator > "While I appreciate the added security, I do get frustrated at times when sessions time out and I have to login and authenticate multiple times throughout the day." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7053610) KUMAR H. Account executive > "It helps in tracking expenses and invoices without doing everything manually." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115950) TR Tanya R. Founder > "There was a feature where you could email a receipt to the quickbooks account and it would automatically import the receipt to the relevant transaction - which would have been..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6649542) RB Rob B. Director of Photography > "I can easily add services and products and sending a payment link to customers is easy; I can either email them directly from Quickbooks or copy a link to send from my own..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7053562) E Eren Ç. Architectural specialist > "however, I opened my browser and entering clockin page is very hard time consuming." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7133959) Deborah T. Controller > "The program is intuitive and offers as much guidance with helpful hints, as needed. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104742) Roger A. Owner > "It can be expensive and sometimes not very intuitive." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7078839) VR Verified Reviewer CEO Owner > "the program is more streamline and user friendly than other programs I have used in the past." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7037419) AS Amber S. Founder and CEO > "Not very intuitive. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7116740) JLD Jenna Lee D. Founding Partnet > "Quickbooks online is fairly intuitive and whatever isn't intuitive can be figured out via their help articles or forums." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6851295) EF Erin F. Medical director > "Sometimes was not intuitive and made it difficult to have others use" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6673627) VR Verified Reviewer CEO > "Its intuitive enough that I was able to teach myself how to use it for the most part." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7102936) DP Debbie P. Associate Accountant > "I do find this to be not as user friendly as the old version." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7065339) Eri D. Owner > "My clients use different software unique to their industry, Quickbooks makes this seamless by offering an integration for most if not all." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7147306) BF Bill F. Founder > "It does not integrate with the software we use so we find ourselves having to enter data more than one time" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6864573) MW Matt W. President > "Their Payroll and Benefits integration has been a godsend and has help me retain my employees by offering them competitive health insurance and pretty soon I'm going to try..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6780676) PW Paul W. Director > "rd party integration with my CRM is a little buggy making it unreliable." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6757115) JL Jay L. Worker > "QuickBooks online has cloud access and it integrates with many tools." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7188748) Soner H. CEO > "It is not easy to integrate with international applications." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7097469) LA Linda A. Accounting > "The wide range of available integrations with other business apps is also a huge plus for streamlining my workflow." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7029286) BC Brenda C. Office Manager > "Does not integrate as well as QB Desktop does with other software applications" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6734631) KC Kathy C. Admin. Assistant > "They are easier to sort, user friendly in breaking down the amounts and line items." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7137810) SC Shane C. Office Manager > "It is in some cases overly robust and this can make things harder than they need to be." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7046758) JW Jennifer W. Community Engagement and Operations Manager > "Quickbooks online is very easy to use and accessible to various levels of administrative needs." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124021) DM Daniel M. Board Treasurer > "Too complex for a simple HOA board application. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7084240) Frank D. Practitioner > "I will say the green colour is nice to meet character count minimums." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7054850) AK Anne K. practice manager > "The cons of too many clicks but easy tasks being nonexistent make it a cumbersome and unfriendly tool for an uber small office like ours. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6343306) JS Jennifer S. President > "Reliable, functions that make the work easier to process, wide range of programs with the program." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6840052) RV Robert V. Owner > "In tbe beginning it was kind of hard to use." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6572100) JB Jillean B. Manager > "This feature allows me to provide prompt and effective support to my employees, ensuring they receive the assistance they need, regardless of their location or my own, which..." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230) BN Bruce N. President > "Some of the tech support isn't up to date with the software; it's hit-or-miss when it comes to getting good support—no option for hard-copy backup. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7061681) JB Jillean B. Manager > "I particularly appreciate the responsiveness and helpfulness of their customer support team; they are always available to address my queries promptly and effectively." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230) LA Linda A. Accounting > "I've been frustrated by the customer support, which can be slow to respond, and sometimes I feel like it's difficult to get a resolution for complex technical issues." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7029286) Jonathan T. Business Owner > "I will say that when I needed assistance I got it (for free) and things seem to be working, but not as easy & stress free and Desktop. " [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7063731) CM Colleen M. Owner and Designer > "The service call line is generally answered from a call centre in the Philippines, and unfortunately it sounds like all agents are reading from a script." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6824914) CB Chelsea B. Customer Service Representative > "Easy to use for employees, great customer support services, quick information at my fingertips, without having to bother a superior staff member." [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7064078) DM Danielle M. Revenue manager > "It’s been 3/5. If I have an issue with something it’s impossible to get it resolved with customer service and I have to figure it out on my own" [See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7027286) [View Reviews](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) ## User interface [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) 4.16 (1,820) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) 4.34 (8,529) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important Paychex Top features 28/50 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Approvals - Attendance Management - Audit Management - Automatic Tax Payment - Auto Update - Batch Processing - Benefits Management - Benefits Manager - Calendar Management - Cash Flow Management - Chatbot - Check Printing - Check/W-2 Delivery - Compensation Management - Compliance Management - Core HR Integration - Corporate/Business - Customizable Reports - Data Import/Export - Deduction Management - Direct Deposit - Document Management - Employee Database - Employee Management - Employee Onboarding - Employee Profiles - Employee Self Service - Expense Claims - Expense Management - Expense Reimbursement - Expense Tracking - For Accountants - For CPA Firms - For Small Businesses - Generative AI - Mobile - Mobile Access - Multi-Country - Multi-Currency [See all features](https://www.capterra.com/p/119841/Paychex-Flex/#features) QuickBooks Online 22/50 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Approvals - Attendance Management - Audit Management - Automatic Tax Payment - Auto Update - Batch Processing - Benefits Management - Benefits Manager - Calendar Management - Cash Flow Management - Chatbot - Check Printing - Check/W-2 Delivery - Compensation Management - Compliance Management - Core HR Integration - Corporate/Business - Customizable Reports - Data Import/Export - Deduction Management - Direct Deposit - Document Management - Employee Database - Employee Management - Employee Onboarding - Employee Profiles - Employee Self Service - Expense Claims - Expense Management - Expense Reimbursement - Expense Tracking - For Accountants - For CPA Firms - For Small Businesses - Generative AI - Mobile - Mobile Access - Multi-Country - Multi-Currency [See all features](https://www.capterra.com/p/190778/QuickBooks-Online/#features) ### Recognition Paychex is recognized as a top-rated tool in 5 Capterra Shortlist reports QuickBooks Online is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Paychex Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos QuickBooks Online Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Not provided by Vendor QuickBooks Online - By Intuit - Located in United States - Founded in 1983 ## Popular Comparisons [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.1 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/119841-205015/Paychex-Flex-vs-Deel) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) vs [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[4.51 (20,684)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) $38/month Price $2210/year 4.3 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/174984-190778/QuickBooks-Enterprise-vs-QuickBooks-Online) [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price CA$8/month 4.1 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/119841-172127/Paychex-Flex-vs-Rippling) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) vs [Xero](https://www.capterra.com/p/120109/Xero/)[4.40 (3,329)](https://www.capterra.com/p/120109/Xero/reviews/) $38/month Price $25/month 4.3 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/120109-190778/Xero-vs-QuickBooks-Online) [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.60 (1,557)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/119841-185859/Paychex-Flex-vs-RUN) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.24 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) $38/month Price Contact vendor for pricing 4.3 Features 4.2 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-190778/NetSuite-vs-QuickBooks-Online) [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-119841/WebPay-vs-Paychex-Flex) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) vs [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[4.28 (717)](https://www.capterra.com/p/76/Intacct/reviews/) $38/month Price Contact vendor for pricing 4.3 Features 4.2 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76-190778/Intacct-vs-QuickBooks-Online) [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,274)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/119841-155895/Paychex-Flex-vs-WorkforceNow) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) vs [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[4.01 (629)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) $38/month Price $124.42/month 4.3 Features 3.9 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/174753-190778/Sage-50cloud-vs-QuickBooks-Online) [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[4.16 (1,820)](https://www.capterra.com/p/119841/Paychex-Flex/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 4.1 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-119841/Patriot-Software-vs-Paychex-Flex) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) vs [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[4.43 (1,050)](https://www.capterra.com/p/189398/QuickBooks-Online/reviews/) $38/month Price $235/month 4.3 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/189398-190778/QuickBooks-Online-vs-QuickBooks-Online)