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Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.
Startups, Small & Medium Businesses, Enterprises.
Overall I am very happy with my experience with Paychex Flex this far. The ease of use is amazing, making the tradition from our old software easy.
It’s hard to pick what was the worst. I would say the customer service was certainly the worst.
Very robust payroll tool that is reliable for our business. Integrates with Benetrac to help us manage our employee benefits as well.
Also, the fact that Paychex does not integrate with 3rd party aggregators such as Quicken is terrible. I have to manually enter my 401k transactions and it is a painful process.
Used it for my payroll and HR matters and it is really perfected to greatness. Paychex Flex is the best and that why I would recommend it to anyone who yearning for greater success.
There is not a way to track and pay independent contractors on the exact version I use. Less obvious but frustrating is the required date format.
Like most the ease of deployment, excellent customer service, mature product cycle and stable version upgrades.
My only complaint with Paychex Flex is that the retirement component is still transitioning over from Classic and it is taking a long time.
It is a great platform, does the basics, and more well, with room for improvement.
The app is still on its way to be an MVP, so a lot is missing, and a lot of errors are being fixed every month.
Ease of use, and to receive my payments, good automatized mailing service.
Unfortunately my company chose them as a provider but for any Start Up or company that wants a global digital payments service, avoid like the plague. Go to Rippling, Deel or Patriot.
I like the ease of use and access to the optional virtual card.
They claim that it is my company's problem, even though I send them the receipts showing that my company made the transfer within the five working days.
Its easy to adjust payments, add extra payments and CS is great.
Lack of bookkeeping function; causes more work on our team.
Marie: My name is Marie and I'm a sales tax manager for a company, a retail company that has around 50 employees and I give Paychex Flex five stars. They're awesome. So previously we were using ADP TotalSource, and their reporting features were pretty terrible. You actually couldn't go back in and recreate reports. So if I needed a report, I had to make sure that I got it within a specific time period, and I could not go back. With Paychex Flex, you can go out any time, anytime during the year, reprint any reports, W-2's, payroll detail, payroll summary. So that's why we changed. So we started using Paychex Flex because I had previously used it in other jobs for about 20 years, and they had always been super consistent, the best customer service that I'd ever experienced. Anything you needed, they would get it done immediately. They were very responsive. And so that was one of the main reasons. And again, with ADP, customer service was just not there. So that was probably the main reason that we switched over. Yeah. So moving over to Paychex Flex was very easy. We had a team of people in different departments that helped us move all the data over, and we have a payroll person, an HR person, training people, just someone in every department to help us out. So when we have questions, we know who to contact. And they have been very, very helpful. But it was a very easy transition, no issues at all. For anyone that would be thinking about moving to Paychex Flex, I would say do not hesitate, especially if you're with another payroll company that is not meeting your needs. Paychex Flex is very flexible. They have HR, they have payroll, they have timesheets, just so many different options, 401(k) options, and everything is very user-friendly. You just go right in and if you do happen to have any issues, you always have your point of contact. You have a main person and then an umbrella underneath them of people that can help you out. So I love it. I love it. And they have a lot of different resources as well. So I would say don't hesitate and move Paychex Flex.
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Paychex Flex
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