CStoreOffice vs Lightspeed Retail: Which is a better fit?

We also had great support for training and development for our employees. In addition we found many reports we could use to help make projections for growth.

Navigation is difficult with odd menu positions and names for links. Data between reports often does not tie.

I run multiple computer platforms for different areas of our company, and this is by far my favorite because it is both easy to use and is very stable and doesn't lose information.

Once we signed up and I called him concerning an issue he was extremely rude on the phone with me and I never got the issue resolved. Their representative was so unprofessional.

Being cloud based makes it easy to collaborate with associates. Having the ability to see real time data is very useful.

The support from Petrosoft was very disappointing and I spent a considerable sum with my accountant while he tried to help them sort out the issues (we eventually abandoned the effort entirely).

It helps tremendously with the overall operations of our locations. It brought our stores from marginal to profit makers.

Brian B

Business Development Manager

I would describe it as very frustrating. What should have taken 2 - 3 months has taken 11 months and we still do not have a functioning price book to work with in C-Store Office.

Great service, great product. We switched over to this as our POS system and we are very happy with the change.

You choose the first letter of the vendor and then you have to arrow down. Pretty dumb to complain about this, I know.

I love the flexibility of Lightspeed as it offers a multitude of integrations and options for expanding programs to our customers. We use their gift card and customer loyalty integrations every day.

Customer no service tells you what's wrong doesn't listen to problems.

Love using it, it's super easy. If I ever have an issue or I don't understand how to do something their 'help' function is really useful and the chat and phone support have been a real lifesaver.

He takes 2-3 days to respond to me and the tells me that I would not be receiving my money back because the product is damaged.

The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations.

There are no plans for a solution-based response. For the most part, tech support gives their best effort to solve problems - problems that occur due to an inadequate product.