CloudNine vs DiscoverText: Which is a better fit?

The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding.

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet.

I like the ease of use and the UI is great. The search capabilities are pretty easy to use, too.

Some of the basic document identification features became cumbersome when a limited number of documents were involved.

Customer Support team is fast, friendly, and responsive, and if they could not answer our questions immediately, they found out who could provide our team with the best recommendations.

I really don’t have anything that I dislike about them.

From a quality of service point of view, cloudnine is an excellent company. They have a great product but even better the service is amazing.

Reviewed, analyzed and tagged 100,000+ documents as part of class action litigation.

The features to manipulate and visualize data are very helpful. I especially like the sifter features like the cloud generator and the ability to display the most used single, biad, or triad terms.

Sejin S

PHD Student

I was sad after knowing that Twitter actually wants money from the company in retrieving data that should not be charged I think.

It was great for data management as well; lots of good query/coding/organization features in here. Any time I ran into an issue, customer support was responsive and awesome.

The interface is hard to navigate; it's not very intuitive for beginners with no experience using similar software.

Morgan M

Student

This software is a great platform for an engineering academic like me to ease into the fields of text analytics and sentiment analysis.

I struggled to grasp the machine learning tool. I tried to train it by coding at least 10% of my data and then applying the UClassify feature but every time I tried my data was miscoded.

DiscoverText worked exactly as hoped, but the most impressive thing is how helpful and personal the DiscoverText team was with helping me with the particular request that I had.

Rebecca R

Master's Student

It's more of an FAQ style, which is hard to navigate and doesn't always contain all the information I need.