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Business users, administrators, sales representatives, executives, and partners.
Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.
This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer.
That the crash reports are not followed up with the team members who are reporting this.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
It is difficult because there are so many different things to do with the tools.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
The user interface was not very easy to understand at first. There should be no reason to enter things multiple times.
It's been a continuous process to find a CRM that fits our needs as a growing organization. Oracle CRM provided so many solutions with their platform that we've found a winner.
You can add details & links for for the opportunity. Colleagues have said how much they appreciate the extra information and save how much research time having this all in one location has saved them.
I am not big enough for this to worry SugarCRM in any way. The CEO sent me a email that he was concerned about our experience and that I should contact him, I did but never got an answer.
It helps to track customers and is very user friendly. It helps our business development and growth team work on leads for business.
Interface can be too busy. Error messages can be cryptic or it is not obvious where the problem lies.
We are a smaller company (15 users), and do not have a " Sugar champion" other than the president. Reporting module is easy to use, the mobile app is (now) pretty good.
There are a lot of downsides to sugar. We had corruption issues each time we upgraded, dashboards are extremely limited, and you cannot push out dashboards to users.
I like the effective features of SugarCRM. SugarCRM has been a brilliant and reliable CRM solution.
It was very very slow when running through Sugar's own servers. We had to pay a 3rd party to host this elsewhere which was lame because we were not managing very many people of leads.
Shanie: So my name is Shanie and my job title is CEO. I manage multiple companies, Elevation Global Group, Legacy Consulting Firm, and Shanie Salmon Enterprise. And my companies are in media, transportation and entrepreneur academy. And I rate SugarCRM five out of five stars. I tried so many CRMs to the point where I even forget some of the names. But the one that I was using before I migrated was HubSpot. And one of the reasons why I switched was the collaboration. As I grew my team and got in different industries, it was very difficult to manage. And aesthetically, I'm visual. I have to see it in a way that's easy for me to follow and for me to use the software. And it was just so much just black and white. It was not as user-friendly for me using HubSpot. So that's why I switched over to Sugar. It was the ... Not missing anything, the analytics report. And analytics for me is not something that was easy to understand or even follow. I tried Google Analytics and this analytics, that analytics. But they make it so easy for you to track the life cycle of your leads and your contacts and the marketing piece, the sales piece. And I've used Salesforce before in my career before I started my own business, and I really liked it. So Salesforce by itself is a little pricey. But with Sugar, they have a similar feel of using Salesforce. So it was just the overall all-in-one software that you can manage your entire company, as well as you grow your team, they can also be a part of the customer's journey along with you in that software. It wasn't difficult. If you're not someone that's tech-savvy, you'll be fine. Of course, you do want to take the time to look through all the features and see how your company's going to use the software. So it was easy-ish. It wasn't completely easy, but it wasn't difficult. It's a matter of knowing what your company need before actually diving into the software. And once you have a plan, "I'm going to use it for marketing", whatever it is. Once you have that down pack, then onboarding is easy. It's the figuring it out as you go, with what's this, what make it hard. I would use SugarCRM. But first, Sugar don't have a free version. They don't. So I would have a plan for what is it that I want from my business and how am I going to use that CRM to make my workflow better, to scale my business to the next level, and then I will make the investment. But if you are brand new, never used a CRM before, check it out. Go on their website, do the demos. They do have demos. And see how it is that you can implement it into your business. And it is worth the investment. And you can scale your business with the right software. And sugar is definitely one of those softwares that you can use that to scale your business to the next level.
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Oracle CRM On Demand
SugarCRM
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