# Compare Kommo vs Bigin by Zoho CRM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Bigin by Zoho CRM and Kommo based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/120048-204998/amoCRM-vs-Bigin-by-Zoho-CRM

---

# Bigin by Zoho CRM vs Kommo Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Bigin by Zoho CRMKommo2/4 selected

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.3 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

[## Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting Price

$7.00/year

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [721 reviews](#user-reviews)

Positive

703

Neutral

16

Negative

2

[## Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.3 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.1

Reviews Sentiment

Based on [194 reviews](#user-reviews)

Positive

165

Neutral

15

Negative

14

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,248 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Not enough reviews

Feature ratings

Data Security

\--

Contact Management

4.6

Lead Management

4.5

Sales Pipeline Management

4.7

Activity Dashboard

4.5

77%Fit

Feature ratings

Data Security

4.4

Contact Management

3.8

Lead Management

4.3

Sales Pipeline Management

4.5

Activity Dashboard

4.0

User satisfaction

User satisfaction

4.7

User reviews[721](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.7

Customer support

4.5

User satisfaction

4.3

User reviews[194](https://www.capterra.com/p/120048/amoCRM/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.1

Price starts from

Price starts from

$7Per User, Per Year

-   Free version
-   Free trial

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Bigin is used by real estate agents, software consultants, educators, insurance professionals, legal practitioners, e-commerce sellers, solopreneurs, freelancers, agencies, and nonprofits.

Best for

Built for SMBs and sales teams that generate leads through messaging apps and social media, and need a conversational CRM to automate follow-ups, manage pipelines, and close deals faster.

## User reviews

Pros & cons

AK V.

VP - Sales

> "It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7064310)

Clarisa P.

COO

> "This can limit the evaluation during the free trial for teams that need stronger process control"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7074280)

RDM

Rahul Dev M.

CEO

> "Additionally, the seamless integration with Zoho Campaigns allows for effective lead nurturing and email marketing directly linked to CRM..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6804232)

AB

Andrea B.

Business and Partnership Associate

> "A lot of features that I don't need/won't use - would be nice to be able to remove them completely from home page or even have very basic..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6300812)

RDM

Rahul Dev M.

CEO

> "What I liked most about Bigin by Zoho CRM is its simplified pipeline view, which makes tracking deals intuitive and visually clear for..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6804232)

OM

Obed M.

Operations Manager

> "Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6489253)

RDM

Rahul Dev M.

CEO

> "It does not overwhelm you like other CRM, and gets the work done that is managing your leads and deals, tracking them, and having timely..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6804232)

HH

Harry H.

Co-Founder

> "It was frustrating that i encountered some bugs with the system but after speaking to support they were quick to fix."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7038132)

JT

June T.

owner

> "One of Bigin’s strongest features is its mobile app – it’s responsive, well-designed, and allows you to manage your leads on the go."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6768032)

DR

Daniele R.

Administrative Director

> "The platform is a bit cumbersome and requires a bit of a learning curve. But still less than some other platforms."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6789760)

PK

Peter K.

CEO

> "It has streamlined our lead and sales management, improved team collaboration, and helped us stay more organized and proactive with..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7026574)

TK

Tigran K.

Owner

> "Need integration with Thumbtack, I’m having some difficulties setting up the ability to send SMS, or maybe I just haven’t figured it out..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6510191)

VR

Verified Reviewer

web developer

> "Its intuitive interface makes it simple to track leads and deals, while basic automations help save time on daily tasks."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7038999)

MS

Morgan S.

Marketing and Sales Manager

> "Setting up the automations and workflow can be a little confusing at first when you're looking to create something a little different than..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6452955)

WM

Wong M.

Property Realtor

> "Good for tracking leads, contacts, deals, reminders; light automation for repetitive tasks."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7024256)

Eduard X.

Sales and Business Development

> "Syncing with non-Zoho tools sometimes feels a bit limited or requires additional effort to configure"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6662577)

AB

Alison B.

Co-Founder

> "It was very intuitive and allowed me to set up both my pipelines and contacts in a way that worked for the industry that I'm in."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7070674)

WM

Wong M.

Property Realtor

> "Onboarding is less than ideal."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7024256)

VR

Verified Reviewer

Ceo

> "You can literally drag-and-drop a deal to the next stage and have the associated automation trigger instantly, which saves significant..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7046673)

MA

Max A.

owner

> "Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#SoftwareAdvice___5075943)

SM

Sergio M.

CEO

> "Drag-and-drop deal cards simplify daily workflows, and the learning curve for new users is minimal—most team members were up and running..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6826173)

LT

Laurence T.

Director

> "Some basic feature you would expect, ie native text messaging is not included."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6694387)

AG

Amanda G.

Office Manager

> "Also appreciated that there were lots of templates to start from, and the templates are laid out by teams/groups as well as by industry."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7082309)

HP

Helmut P.

Geschäftsführer

> "When importing companies and contacts using the file structures of the sample files, it is irritating that Bigin does not automatically..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___4833781)

HB

Holly B.

Consultant

> "Bigin offers a good level of customization, allowing users to tailor fields, stages, and workflows to fit their specific business needs."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6348883)

TK

Tre K.

Owner

> "It took awhile to get my email configure"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6801622)

BL

Brendan L.

Operations Director

> "Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk,..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6555330)

LJ

Luiz J.

Diretor

> "The limit of dashboard elements and lack of conversion rate"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6647486)

NV

Natalia V.

BDM

> "The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6586154)

KL

Kathy L.

CEO

> "They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6332761)

VR

Verified Reviewer

CEO

> "The customisation options and pipeline management tools are perfect for small to medium-sized businesses, ensuring efficient tracking of..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6657447)

OM

Obed M.

Operations Manager

> "Forms do not allow editing/updating records"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6489253)

SB

Salma B.

Owner

> "I especially appreciate the pipeline view, which gives me a clear visual of all my leads and customer interactions, helping me manage my..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6579506)

MM

Mathew M.

Implementation Consultant

> "The feature set is a little lacking, the UI can be confusing at times"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6715078)

VR

Verified Reviewer

Digital Marketing Specialist

> "It’s simple to use, helps manage leads and sales pipelines efficiently, and is ideal for small teams, though some advanced features are..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7113247)

SN

Sunil N.

Medical Record Review

> "Also, the integrations with other Zoho apps can be a bit tricky to set up."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6248925)

AD

Abhilash D.

Assistant Manager

> "The integration with other Zoho products and third-party apps is also seamless, enabling businesses to manage their customer relationships..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6432671)

AC

Adhith C.

Director

> "Doesnt allow integration with facebook ads forms"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6627121)

AS

Antonio S.

Web Designer, SEO, Marketer

> "It helps keep lead tracking and deal management organized, and connects smoothly with other Zoho apps."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6821914)

Eduard X.

Sales and Business Development

> "Iy may lack some advanced customization options."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6662577)

PB

Piotr B.

Key Account Manager

> "I started using Bigin when our small business needed a better way to track customer interactions and manage sales leads."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6826297)

MR

Maksymilian R.

Co-owner

> "What I miss the most is an overview of the entire email inbox (a view of all emails) so that I can quickly see who opened the email and..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___5080241)

Wendell N.

Managing Director

> "Bigin by Zoho CRM has been a game-changer for our organization, helping us manage customer relationships, track sales pipelines, and..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6455246)

VR

Verified Reviewer

COO

> "I believe the only thing is the billing for US companies is not very intiutive."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6430064)

VR

Verified Reviewer

Ceo

> "Bigin is specifically designed for small businesses and is built to manage only the necessary pipeline functions."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7046673)

TC

Trevor C.

none

> "Short trial time if you not into IT systems can take a while to set up"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6543272)

OD

Olu D.

CEO

> "Streamlining Customer Management: Bigin consolidates all customer information in one place, making it easy to track interactions, manage..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6351309)

TF

Tahli F.

Managing Director

> "Doesn't integrate with Zoho Books on the free version"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6315760)

KvP

Kévin P.

CEO

> "Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6392455)

MK

Madhvendra K.

Director

> "Some Customisation is not available."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6472422)

NV

Natalia V.

BDM

> "Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6586154)

Sneha Y.

Sales Executive

> "It seems slow to me sometimes and email options seems less."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6343790)

VS

Vivan S.

marketing Head

> "For anyone running a small business or freelancing, it removes all the clutter and just helps you focus on closing deals."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6813168)

PR

Parthiv R.

Founder

> "User access/permissions functionality is not very detailed"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6638775)

VR

Verified Reviewer

President

> "Bigin has been a great addition to our daily systems as it keeps all the data in one spot for our contacts."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7085230)

KL

Kathy L.

CEO

> "It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6332761)

AS

Ashish S.

Editorial Head

> "Lead management is super smooth; capturing, tracking, and engaging leads feels effortless."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7036364)

LV

Laure V.

EI

> "I cannot add my business email - i will try to contact the sales support"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6478255)

AS

Ashish S.

Editorial Head

> "What stands out most are the automation features that save time and reduce repetitive work."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7036364)

ES

Eduardo S.

Media Buyer

> "I think the only two issues I miss the most are more integrations to the CRM and the slightly more laborious way of exporting lists to the..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___4744612)

SN

Sunil N.

Medical Record Review

> "The paid plans are budget-friendly too, which is a major win for a small business like us. And for the price, you get some cool features..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6248925)

DC

Duarte C.

Sales

> "Not able to receave emails in "CC" mode in which contains the contact in yor contacts."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___4786425)

JT

June T.

owner

> "That said, while it works wonderfully for small teams, it might feel limited for businesses that require more advanced customization,..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6768032)

AM

Andres M.

Research

> "sometimes the customer support team is slow in their response"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6242125)

VR

Verified Reviewer

Sales

> "The free version has all the features I look for in a CRM/sales and lead management tool."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7044886)

SS

Stefano S.

Freelance

> "It's designed for freelancers and small agencies, so it lacks small features like a time tracker."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6044422)

PK

Peter K.

CEO

> "It’s a great fit for small, fast-moving teams who want clarity and structure without heavy admin work."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7026574)

AR

Alejandro R.

Developer

> "I couldn't use the server SKD package."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6277363)

WM

Wong M.

Property Realtor

> "Helps us as small teams stay in touch with deals when away from desk."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7024256)

CF

Chris F.

Sales Agent

> "Possibly that there is not enough features at times"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6263173)

MB

Michael B.

Business Dev Manager

> "I liked the modular design of the CRM, which allows you to incrementally add on different modules as you scale as a business."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6718087)

TD

Tribhuvan D.

BDE

> "Too many features are sometimes confusing."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6571231)

BS

Brian S.

Owner

> "Bigin's clean and simple mobile app is also a big win for me when I'm out with clients—highly recommended if you want flexibility without..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7000733)

MS

Muhammed S.

Sales

> "Lead management, does not have reports "

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6293255)

BS

Brian S.

Owner

> "It works exceptionally well on mobile, which is huge for me since I'm often out with clients. If you're a solo service provider or small..."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7000733)

SE

Scott E.

President

> "I've never used a CRM so its been difficult for me to set up and understand."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6260712)

VR

Verified Reviewer

Partner

> "The calls and task tracking is very useful, also the recent feature where popup comes in caller id is contact is saved on crm really helps."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___6265643)

ND

Nick D.

VP

> "I wasn't able to delete/modify some of the built in pipeline features which meant rebuilding them."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___5048476)

SH

Stephen H.

Chief Strategy Officer

> "I like the comprehensive features typically found in more costly software such as Salesforce, but at a very affordable price."

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___7051387)

AC

Alexis C.

Technologist

> "In my case, I use android and I don't have this feature available, I don't know if it's for iOS. How about an integration with LinkedIn?"

[See full review](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#Capterra___4903284)

[View Reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

IS

Iago S.

Vetore comunicação

> "The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7077707)

NS

Nathalia S.

BDR

> "What I find frustrating is that the communication around tickets isn’t centralized. If I want an update, I need to reach out to support again, go through the..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7075627)

NS

Nathalia S.

BDR

> "Kommo integrates seamlessly with channels like Instagram, WhatsApp, and email, which allows me to centralize all conversations and lead management in one..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7075627)

MF

MICAEL F.

CEO AT New Horizons INC

> "Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7074798)

LD

Lucas D.

reviewer

> "The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7082775)

JF

Julia F.

Secretary

> "What I liked the least was the limited level of customization and the lack of more advanced features in some areas."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7078274)

JF

Julia F.

Secretary

> "Finally, the marketing features help monitor campaigns and manage relationships with leads, supporting conversion and engagement strategies in a practical..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7078274)

Diego D.

SEO

> "This demonstrates a lack of consideration for customers who rely on the system to function properly."

[See full review](https://www.capterra.com/p/120048/amoCRM/#GetApp___6203784)

Ariel L.

CMO

> "The WhatsApp integration is a game-changer for our Brazilian market, allowing seamless communication without leaving the CRM."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7077720)

Diego D.

SEO

> "Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution."

[See full review](https://www.capterra.com/p/120048/amoCRM/#GetApp___6203784)

IS

Iago S.

Vetore comunicação

> "It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7077707)

Rodrigo Alejandro A.

CAREER ADVISOR

> "Since the platform itself is from Russia, some features are not completely translated into English, which makes the process more difficult."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___3489941)

NS

Nathalia S.

BDR

> "Instead of jumping between different apps, I can track every interaction and follow up with leads more efficiently."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7075627)

MZ

Mikhail Z.

CEO

> "Customer support useless."

[See full review](https://www.capterra.com/p/120048/amoCRM/#GetApp___6009505)

Luiz Gustavo A.

Sócio

> "The integrations with WhatsApp and Instagram work really well and keep all conversations in one place."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7074140)

MS

Mohit S.

OWNER

> "too much options not working very poor performance"

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___3105034)

[View Reviews](https://www.capterra.com/p/120048/amoCRM/reviews/)

## User interface

4.71 (721)

[Kommo](https://www.capterra.com/p/120048/amoCRM/)

4.33 (194)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Bigin by Zoho CRM

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#features)

Kommo

Top features

37/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/120048/amoCRM/#features)

### Recognition

No recognitions have been awarded to Bigin by Zoho CRM

No recognitions have been awarded to Kommo

### Deployment & support

Bigin by Zoho CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Kommo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Bigin by Zoho CRM

-   By Zoho
-   Located in United States
-   Founded in 1996

Kommo

-   By QSOFT
-   Located in United States
-   Founded in 2004

## Popular Comparisons

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vs

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Features

4.4

4.7

Ease of Use

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vs

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4.3

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$7/year

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4.5

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4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM)

[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.33 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

vs

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$15/month

Price

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4.3

Features

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[View full comparison](https://www.capterra.com/compare/61368-120048/Salesforce-vs-amoCRM)

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

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$7/year

Price

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4.5

Features

4.3

4.7

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM)

[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.33 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

vs

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4.3

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4.3

Ease of Use

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[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

vs

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$7/year

Price

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4.5

Features

4.7

4.7

Ease of Use

4.8

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[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.33 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

vs

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Price

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4.3

Features

4.3

4.3

Ease of Use

4.1

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[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

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Price

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4.5

Features

4.3

4.7

Ease of Use

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4.3

Features

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Ease of Use

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[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

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4.5

Features

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4.7

Ease of Use

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Ease of Use

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