# Compare Kommo vs Ploomes CRM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kommo and Ploomes CRM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/120048-207290/amoCRM-vs-Ploomes

---

# Kommo vs Ploomes CRM Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KommoPloomes CRM2/4 selected

[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.3 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

[Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/)[4.9 (418)](https://www.capterra.com/p/207290/Ploomes/reviews/)

[## Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.3 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.1

Reviews Sentiment

Based on [194 reviews](#user-reviews)

Positive

165

Neutral

15

Negative

14

[## Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/)[4.9 (418)](https://www.capterra.com/p/207290/Ploomes/reviews/)

Starting Price

$22.00/month

Value-for-Money

4.7

Functionality

4.8

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

LR

NK

Based on [418 reviews](#user-reviews)

Positive

416

Neutral

2

Negative

0

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## Summary

* * *

Key features rated by users

Features selected based on 17,248 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Feature ratings

Data Security

4.4

Contact Management

3.8

Lead Management

4.3

Sales Pipeline Management

4.5

Activity Dashboard

4.0

74%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.8

Lead Management

4.8

Sales Pipeline Management

4.8

Activity Dashboard

4.9

User satisfaction

User satisfaction

4.3

User reviews[194](https://www.capterra.com/p/120048/amoCRM/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.1

User satisfaction

4.9

User reviews[418](https://www.capterra.com/p/207290/Ploomes/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$22Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Built for SMBs and sales teams that generate leads through messaging apps and social media, and need a conversational CRM to automate follow-ups, manage pipelines, and close deals faster.

Best for

Best suited for medium-sized B2B companies with complex sales processes, especially in industries like manufacturing, services, and technology.

## User reviews

Pros & cons

IS

Iago S.

Vetore comunicação

> "The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7077707)

NS

Nathalia S.

BDR

> "What I find frustrating is that the communication around tickets isn’t centralized. If I want an update, I need to reach out to support again, go through the..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7075627)

NS

Nathalia S.

BDR

> "Kommo integrates seamlessly with channels like Instagram, WhatsApp, and email, which allows me to centralize all conversations and lead management in one..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7075627)

MF

MICAEL F.

CEO AT New Horizons INC

> "Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7074798)

LD

Lucas D.

reviewer

> "The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7082775)

JF

Julia F.

Secretary

> "What I liked the least was the limited level of customization and the lack of more advanced features in some areas."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7078274)

JF

Julia F.

Secretary

> "Finally, the marketing features help monitor campaigns and manage relationships with leads, supporting conversion and engagement strategies in a practical..."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7078274)

Diego D.

SEO

> "This demonstrates a lack of consideration for customers who rely on the system to function properly."

[See full review](https://www.capterra.com/p/120048/amoCRM/#GetApp___6203784)

Ariel L.

CMO

> "The WhatsApp integration is a game-changer for our Brazilian market, allowing seamless communication without leaving the CRM."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7077720)

Diego D.

SEO

> "Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution."

[See full review](https://www.capterra.com/p/120048/amoCRM/#GetApp___6203784)

IS

Iago S.

Vetore comunicação

> "It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7077707)

Rodrigo Alejandro A.

CAREER ADVISOR

> "Since the platform itself is from Russia, some features are not completely translated into English, which makes the process more difficult."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___3489941)

NS

Nathalia S.

BDR

> "Instead of jumping between different apps, I can track every interaction and follow up with leads more efficiently."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7075627)

MZ

Mikhail Z.

CEO

> "Customer support useless."

[See full review](https://www.capterra.com/p/120048/amoCRM/#GetApp___6009505)

Luiz Gustavo A.

Sócio

> "The integrations with WhatsApp and Instagram work really well and keep all conversations in one place."

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___7074140)

MS

Mohit S.

OWNER

> "too much options not working very poor performance"

[See full review](https://www.capterra.com/p/120048/amoCRM/#Capterra___3105034)

[View Reviews](https://www.capterra.com/p/120048/amoCRM/reviews/)

LR

Luana R.

Product Manager

> "Ploomes has helped the sales and customer experience team a lot to organize, self-manage, and has contributed to our productivity"

[See full review](https://www.capterra.com/p/207290/Ploomes/#Capterra___3769436)

KP

Krunal P.

Cybersecurity Analyst

> "As a result, it can be a turn off for new users who are inexperienced and need regular support for the platform's complete capabilities."

[See full review](https://www.capterra.com/p/207290/Ploomes/#Capterra___6465400)

[View Reviews](https://www.capterra.com/p/207290/Ploomes/reviews/)

## User interface

[Kommo](https://www.capterra.com/p/120048/amoCRM/)

4.33 (194)

[Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/)

4.88 (418)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Kommo

Top features

37/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/120048/amoCRM/#features)

Ploomes CRM

26/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/207290/Ploomes/#features)

### Recognition

No recognitions have been awarded to Kommo

No recognitions have been awarded to Ploomes CRM

### Deployment & support

Kommo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Ploomes CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kommo

-   By QSOFT
-   Located in United States
-   Founded in 2004

Ploomes CRM

-   By Ploomes
-   Located in Brazil
-   Founded in 2013

## Popular Comparisons

[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.33 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

vs

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[Kommo](https://www.capterra.com/p/120048/amoCRM/)[4.33 (194)](https://www.capterra.com/p/120048/amoCRM/reviews/)

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4.3

Features

4.3

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Ease of Use

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[Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/)[4.88 (418)](https://www.capterra.com/p/207290/Ploomes/reviews/)

vs

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$15/month

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4.3

Features

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4.3

Ease of Use

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Ease of Use

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vs

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