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Small and medium sized practices in ambulatory setup
Not provided by vendor
Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.
This is a misleading question. My experience of the software.
I had worked with hospital-based EHR systems in the past, and I am delighted to report that ChARM EHR has been far more reliable than the previous hospital-systems I used.
WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND. THEY CHARGED US $3000 TO TRANSFER PATIENT DATA FROM OUR OLD SYSTEM.
Overall, I am very pleased and feel excited to start to use even more features that I am using right now. I would recommend Charm to anyone starting in private practice in psychiatry.
There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed.
We love a lot about this software and how it has optimized our buisness- the calendar is beautiful and the features are very thoughtful.
I really can't think of anything that we disliked.
I also like that you can customize the color of the theme based on what you like. I also like that it is well organized into different categories so it is easier to find what you are looking for.
I also dislike that some of the categories in a patient's chart are confusing if you don't know what they are.
The customer service is fantastic. The software is so easy to use & is user friendly.
Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous.
If I have any issues or questions, their customer service/technicians are super friendly and quick to assist.
Our practice has had trouble recently with some of the hardware provided by the vendor.
Providers and Care managers appreciate the user friendly functionalities.
Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software.
Matthew: Hi. My name is Matthew. I'm a pediatrician, and I give ChARM EHR a rating of five. We've looked at a number of different EHRs in our quest for a sophisticated but easy-to-use program. We were using Practice Fusion, but after the cost got prohibitive and the software not really that functional, we started looking for some other avenues. We looked at Kareo, we looked at AdvancedMD, and we looked at Amazing Charts. Those were the three big ones that we looked at. All of them were very good, but they were either cost-prohibitive or too complex and not easy to use via the scheduler or to be putting in notes. ChARM EHR was one of the ones that we looked at, and it really fit the bill perfectly. It's, was easily customizable, and the cost, because we have a small practice, was very low. It did what we had to do. It was very user-friendly. The scheduler was easy to use. Plus, it gave me an app on my phone to look at my schedule on a daily basis. Couldn't ask for any more than that. ChARM was very easy to implement in the office since it was cloud-based. We were able to input most of the data very, very easily since we have a small practice, but the user interface was very user-friendly. It didn't require a lot of time, and because it was cloud-based, it could be done from various locations, both from my office and from my receptionist's home if we had to. So the onboarding and the implementation was very, very quick and easy. We found ChARM EHR to be a good fit for our practice, because it was relatively small, and the cost was minimum. However, if your practice is a large practice, the cost may get prohibitive. The ChARM EHR program is very easily user-friendly. It's customizable, and it is pinpointed for any particular practice, whether it be pediatrics, family medicine, general medicine. The varied templates that are there are easily customizable. Their software support is excellent. They get back to you very quickly. So I really recommend it highly for anyone that has a practice that is relatively small, that needs a user-friendly program, and it's easily customizable.
CharmHealth
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