# Compare CharmHealth vs Qualifacts Insync 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CharmHealth and Qualifacts Insync based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/120340-144484/ChARM-EHR-vs-InSync-EMR --- # CharmHealth vs Qualifacts Insync Features and Cost Comparison Last updated April 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CharmHealthQualifacts Insync2/4 selected [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) [## CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting Price $25.00/month Value-for-Money 4.4 Functionality 4.2 Ease of Use 4.3 Customer Service 3.8 Reviews Sentiment Based on [151 reviews](#user-reviews) Positive 125 Neutral 12 Negative 14 [## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting Price $75.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.2 Customer Service 4.6 Reviews Sentiment RF HA CH Based on [392 reviews](#user-reviews) Positive 358 Neutral 20 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,183 reviews from electronic medical records software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Feature ratings HIPAA Compliant 4.7 Patient Records Management 4.5 Charting 4.1 Patient Scheduling 4.0 Document Management 3.3 80%Fit High performer Feature ratings HIPAA Compliant 4.8 Patient Records Management 4.5 Charting 4.4 Patient Scheduling 4.4 Document Management 3.8 User satisfaction User satisfaction 4.2 User reviews[151](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.4 Customer support 3.8 User satisfaction 4.5 User reviews[392](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $25Usage Based, Per Month - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for CharmHealth is used by medical practices, health systems, clinics, physicians, billing professionals, family practices, internal medicine, pediatricians, psychiatrists, and dentists. Best for We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy. ## User reviews Pros & cons YP Yatra P. Student Nurse RPN > "It is easily accessible for both healthcare practitioner and the patient while managing their privacy and..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277) YP Yatra P. Student Nurse RPN > "CharmHealth might lag few times during rush times and the customer service can take long to respond back." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277) DH Daniel H. PMHNP > "I like the appointment reminders feature and the integration ease for websites to enable self-booking for..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6561553) DAB Dr Aaron B. Owner and Doctor > "Liked the idea of a fully integrated EHR and scheduling and payment system. But the tech issues and lack of..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6805939) JK Jacob K. Administration > "The software is reliable, the pricing is transparent, and the support team is responsive." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7104893) MF Matilda F. Office Manager > "Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6551432) VR Verified Reviewer Physician, Owner > "If they had good customer support, some way to talk to humans in-real-time, and to escalate to support team..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6649761) SC Sierra C. SLP > "Not streamlined at all as far as client flow goes, not created for therapists, the documents had odd subsections..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6749833) YP Yatra P. Student Nurse RPN > "It has very simple layouts which are easy to learn and understand." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277) VR Verified Reviewer Physician, Owner > "I can't even remember the last time I was able to get a human on the phone or chat... usually I am stuck with..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6649761) KK Kelsey K. President , Naturopathic Physician > "The clinic workflows enhance patient care and efficiency in the office." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457306) Tracy S. Family Nurse Practitioner > "Mistake after mistake from Charm's engineers resulted in over 3 months of severe disruption to my practice." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7038487) JK Jacob K. Administration > "It’s a powerful tool that grows with your practice." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7104893) NJ Nikita J. Midwife Apprentice, OB Tech, Doula > "I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6309003) YP Yatra P. Student Nurse RPN > "CharmHealth is easy to use for small to medium clinics." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277) DAB Dr Aaron B. Owner and Doctor > "Even when speaking with a supervisor about my login issues recently they showed zero concern about how it..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6805939) GJ Grant J. Operations Coordinator > "I also enjoyed that you could filter it by location or provider to get the most use out of it." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6456437) MD Molly D. Provider and sole proprietor > "They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976) SO Sarah O. Naturopathic Physician > "In theory, I also love the integration with Quest labs." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6820269) SS Shaquita S. CEO > "I signed up in February of 2024 and do not have all features activated that they have charged me for." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6429375) SO Sarah O. Naturopathic Physician > "Easy to use and customize, love the integration with FullScript." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6820269) CR Christina R. Owner > "There is also only one option for integrated payment processing which was not good for me, especially since that..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___5002552) MF Matilda F. Office Manager > "We've had an excellent experience with claims and reimbursement working with their billers, RCM." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6551432) MD Molly D. Provider and sole proprietor > "It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976) KK Kelsey K. President , Naturopathic Physician > "The EHR supports clinic work flow." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457306) SS Shaquita S. CEO > "The erx and EPCS set up has taken more than 4 months for me." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6429375) GJ Grant J. Operations Coordinator > "It made finding patients and daily appointments easy." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6456437) Tracy S. Family Nurse Practitioner > "Support completely ineffective. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7038487) PN Patricia N. NP-Provider > "Great system integration as well." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6666594) CN Candace N. Office Manager > "Sometimes I wish we could pick up the phone and call our billers. As they are outsourced to India we wait 24-48..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6290683) PN Patricia N. NP-Provider > "Great system integration as well." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6666594) LM Latasha M. PMHNP-BC > "I called for assistance with front end set up and the rep fast talked me, told me he emailed videos, and hung up..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6200609) MD Molly D. Provider and sole proprietor > "As far as EMRs go, as a solo provider this is a good option." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976) Julio A. Manager > "There is no option for refilling orders for patients. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___4993180) MF Matilda F. Office Manager > "Charm is a user friendly, patient friendly, online EMR system." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6551432) JL Jennifer L. Physician > "You are asked to write them with your issue but the issues are NEVER fixed, nor does anyone ever call you back." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___4935784) AS Amelia S. Psych ARNP > "Free, good support, relatively user friendly, customizable" [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457348) DAB Dr Aaron B. Owner and Doctor > "Customer support is terrible." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6805939) AW Ashley W. Nurse Practioner > "price is great compared to other EMRs but you get what you pay for.." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6754520) OP Oluwole P. Medical Director > "Onboarding is brief and not very detailed." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6221586) KK Kelsey K. President , Naturopathic Physician > "Charm is easy to use." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457306) LM Latasha M. PMHNP-BC > "Very poor customer service, in fact, No customer service" [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6200609) MD Molly D. Provider and sole proprietor > "It's affordable and fairly easy to get up and going." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976) JL Jennifer L. Physician > "They will not fix your program." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___4935784) CM Cassandra M. Operations Manager > "Charm is also very user friendly." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457409) SF Suzanna F. Psychiatrist > "Like all programs with legacy code, some of the templates that I have used for years get a little buggy." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3868707) OP Oluwole P. Medical Director > "Other than occasional slow response time of technical team, I am pleased." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6221586) AI Asha I. Physician > "I have a solo wellness practice, largely telemedicine , so some features were not needed and felt clunky but..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3503774) Julio A. Manager > "It has almost all the features we need to run the practice." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___4993180) PN Polina N. Admin > "Hard to sign up for e prescribing, some troubles with verification of identity" [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3815649) HS Hanna S. Naturopathic doctor > "The customer service and response time is superb (within minutes of hopping on to the chat on Charmehr.com with..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3830133) JL Jennifer L. Physician > "The customer service is TERRIBLE." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___4935784) CR Christi R. COO > "As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3818445) JW Janmetra W. practice manager > "The reporting system is not the best." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3876484) Julio A. Manager > "It is highly customizable and their support is great. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___4993180) AA Amber A. Physician > "Charting is not as cohesive as I would like." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3821227) SP Stephanie P. Nurse Practitioner/Owner > "I also appreciate that there are documents and forms already uploaded that I can use and adapt to my needs as..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3877735) EA EUNICE A. NURSE PRACTITIONER > "WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2904494) AA Asma A. Medical Director > "As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6293917) KK Kathryn K. Naturopath > "the calendar is terrible. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___3553577) AF Autumn F. Naturopathic physician > "I like the ease of customizability. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___5098315) MW Mignon W. Pysician > "The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3228600) SF Suzanna F. Psychiatrist > "I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3868707) ES Elizabeth S. MD > "There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___2269053) JW Janmetra W. practice manager > "I like the easy of locating a patient, and being able to add alerts and notes to charts" [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3876484) ES Elizabeth S. MD > "The process of customization is not very easy. When a lab order is connected with an encounter it can't be..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___2269053) JW Janmetra W. practice manager > "I have been in healthcare 22yrs and just started started using CHARM it works great for smaller practices." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3876484) EA EUNICE A. NURSE PRACTITIONER > "I AM THE ACCOUNT ADMIN BUT DON'T HAVE ACCESS TO OPTUM." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2904494) SP Stephanie P. Nurse Practitioner/Owner > "As a small business owner and medical provider I was able to set up and implement the use of Charm all by myself." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3877735) VR Verified Reviewer Executive Consultant > "Also the system does not allow providers to adjust message limits - which is definitely needed during covid..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#GetApp___2657057) AF Autumn F. Naturopathic physician > "The support team is very helpful." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___5098315) KC Kelly C. Office Manager > "Due to not understanding the system we were left to figure it out or would just get written instructions which is..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2375371) VR Verified Reviewer Optometrist > "Very easy to use, autofills most fields, easy to search on pharmacies and enter patient demographics." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#GetApp___4694136) LB Lisa B. Owner FNP-C > "BILLING sucked and minimal support." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___3046253) AA Amber A. Physician > "It’s inexpensive and works better than something I used that was significantly more expensive." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3821227) AL Anton L. Acupuncturist > "It's hard to find the configuration sometimes." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3333688) MW Mignon W. Pysician > "Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3228600) LD Laura D. Nurse Practitioner > "Patients can't seem to update their demographic information, and credit card information themselves. " [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2465511) KK Kathryn K. Naturopath > "I would like to say that my overall experience with the RCM at charm was good but \[SENSITIVE CONTENT\] was the..." [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___3553577) FK Feremusu K. MD > "None so far, I have not had any issues, I think i do not like the way you sign in" [See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3040515) [View Reviews](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) RF Robert F. Psychiatrist > "Program offers a lot of customization, a lot of ways to access menus from different aspects of the program." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7145038) CB Celeste B. Owner > "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) HA Hayleigh A. Doctor > "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665) CB Celeste B. Owner > "We have pages of glitches and errors that are impacted our payroll and our insurance billing." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) CH Crystal H. Admin > "Most reports export to excel making it easier to get the reporting that is being asked for" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277) CB Celeste B. Owner > "We launched when our billing system wasn’t even set up due to the error of the Trainer." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Larry B. Administrator > "Has some nice features, enjoy the clinical charting schedule feature" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025) CB Celeste B. Owner > "I can't express the amount of stress it caused my staff and myself." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Lauren B. Occupational Therapy > "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396) TR Teri R. Practice Office Manager > "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508) JW Jessy W. Systems Director > "I love that we are finally using an EHR that requires little to no workarounds to get the job done!" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183) MH Maranda H. Practice Manager > "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) MA Melanie A. Director of Speech and Language Services > "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MA Melanie A. Director of Speech and Language Services > "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) AM Alita M. Medical Billing Revenue Asst. > "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367) PC Paula C. OFFICE MANAGER > "when a client cancels the confirmation should not go out" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920) MM Michele M. Executive Director > "I like the color scheme and the layout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985) SD Samantha D. Executive Assistant of Clinical Opersations > "Technical issues are common and it can take a long time for them to be fixed." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077) IH Ian H. CEO > "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048) DG Desiree G. Clinical Director > "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) MH Maranda H. Practice Manager > "The customer reps do not call when we provide them with times we are available." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AK Akash K. Owner > "Taxonomy codes were put in incorrectly which we didn't catch till later." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) AH Ashley H. Owner > "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) NG Nichole G. Administrative Assistant > "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) SF Steve F. Director > "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127) NG Nichole G. Administrative Assistant > "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AM Anna M. CEO > "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) AK Akash K. Owner > "They have since been bought by Qualifacts and things are going down the drain quickly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) DA David A. Clinic Director and FNP-C > "It is easy to learn the system and navigate." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739) KR Katie R. Patient Care Coordinator > "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) NG Nichole G. Administrative Assistant > "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AK Akash K. Owner > "Frequent errors in when they were implementing us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) HW Hannah W. Administration > "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) SM Stefanie M. Clinical Director > "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485) NG Nichole G. Administrative Assistant > "They did work on fixing many of the issues that InSync had, which was very promising and very nice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) KR Katie R. Patient Care Coordinator > "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) MS Melissa S. Practice Administrator > "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081) AK Akash K. Owner > "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) MB Michael B. Director of Operations > "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) MA Melanie A. Director of Speech and Language Services > "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) EM Ethan M. Psychiatrist > "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909) AM Anna M. CEO > "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) KD Kristin D. Clinical Director > "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) CM Carmen M. President > "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) HW Hannah W. Administration > "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) AW Alexis W. Assistant Behavioral Health Director > "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381) KD Kristin D. Clinical Director > "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) SW Sarah W. Senior Director of Programs > "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) KD Kristin D. Clinical Director > "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) JL Jennifer L. Billing and Credentialing Coordinator > "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108) CM Carmen M. President > "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) UH Ursula H. Licensed Professional Counselor > "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383) DG Desiree G. Clinical Director > "What we like most about InSync is that we have been able to implement new workflows and automate procedures." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) DM Darrin M. COO > "Direct access to the clinical docs themselves outside of the encounter note is lacking. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060) MB Michael B. Director of Operations > "The workflow for each department is customizable making the system near perfect for our company needs.5." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) AM Anna M. CEO > "As a more complex practice with many layers of services, the coding does not meet our needs." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) TS Tara S. Psychologist > "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) LF Lindsay F. Therapy Program Manager > "All other scheduling features are not user friendly- especially if you have more complex features as a practice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195) TS Trish S. Director of Quality Improvement > "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140) AM Ashley M. Business Operations Manager > "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109) CM Carmen M. President > "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) JL Jo L. Exec Director > "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734) LG Lisa G. OWNER > "Potential future functionality and ability to make some forms customizable after enhancements. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044) KR Katie R. Patient Care Coordinator > "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) SM Suzanne M. Finance and HR Manager > "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284) AC Amanda C. Assistant Practice Manager > "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514) MJ Madeline J. PMHNP/Group practice owner > "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595) SM Shannon M. Office Manager > "The main problem we have run in to is getting the electronic faxing set up." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138) JW Jennifer W. Practice owner/ Psychiatric Nurse Practitioner > "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059) LH Lauri H. Consultant/Program Developer > "The additions that we wanted after our contract was signed seems to be pretty costly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3996420) AH Ashley H. Owner > "Charting, claims processing, and patient communication is much more efficient." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) HW Hannah W. Administration > "Our practice did not like that the clients preferred name couldn't show up as so." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) JS Jennifer S. Director of Burgess Mental Health > "This was helpful when budgeting our needs and being able to find some grant funding to get the process started." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4500013) CH Cathleen H. APRN, PMHNP-BC > "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316) AR Amy R. Owner/Executive Director > "The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393) KM Karl M. LPC > "The other aspect that was not as good as our last EHR was the aesthetics of the software." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3747016) [View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) ## User interface 4.24 (151) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) 4.49 (392) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CharmHealth Top features 47/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customizable Forms - Customizable Templates - Decision Support - Documentation Management - Document Management - Document Storage - Electronic Payments - E-Prescribing - File Sharing - Generative AI - Handwriting Recognition - HIPAA Compliant - Imaging and X-rays - Immunization & Allergy Tracking - Insurance Eligibility Verification - Invoice Management - Lab Integration - Meaningful Use Certified - Medical Billing - Medication Database - Medication Management - Mobile Access - Multi-Location - ONC-ATCB Certified - Order Entry - Outcome Assessment Tools - Patient Portal - Patient Records Management - Patient Scheduling - Reminders - Reporting & Statistics - Revenue Management - Task Management - Telemedicine Integration - Third-Party Integrations [See all features](https://www.capterra.com/p/120340/ChARM-EHR/#features) Qualifacts Insync 42/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customizable Forms - Customizable Templates - Decision Support - Documentation Management - Document Management - Document Storage - Electronic Payments - E-Prescribing - File Sharing - Generative AI - Handwriting Recognition - HIPAA Compliant - Imaging and X-rays - Immunization & Allergy Tracking - Insurance Eligibility Verification - Invoice Management - Lab Integration - Meaningful Use Certified - Medical Billing - Medication Database - Medication Management - Mobile Access - Multi-Location - ONC-ATCB Certified - Order Entry - Outcome Assessment Tools - Patient Portal - Patient Records Management - Patient Scheduling - Reminders - Reporting & Statistics - Revenue Management - Task Management - Telemedicine Integration - Third-Party Integrations [See all features](https://www.capterra.com/p/144484/InSync-EMR/#features) ### Recognition CharmHealth is recognized as a top-rated tool in 5 Capterra Shortlist reports Qualifacts Insync is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support CharmHealth Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Qualifacts Insync Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CharmHealth - By MedicalMine - Located in United States - Founded in 2007 Qualifacts Insync - By Qualifacts - Located in United States - Founded in 2000 ## Popular Comparisons [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) vs [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[4.33 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) $25/month Price $49/month 4.2 Features 4.2 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/120340-136876/ChARM-EHR-vs-Pediatric-Therapy-EMR) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-144484/EHR-YOUR-WAY-vs-InSync-EMR) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $25/month Price $0 4.2 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/120340-195467/ChARM-EHR-vs-Care-Patron) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) $75/month Price $49.95/month 4.4 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/124769-144484/CounSol-com-vs-InSync-EMR) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) vs [ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/) $25/month Price Contact vendor for pricing 4.2 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/120340-124590/ChARM-EHR-vs-EMA) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) $75/month Price $59/month 4.4 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/118981-144484/TherapyNotes-com-vs-InSync-EMR) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) vs [Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) $25/month Price Contact vendor for pricing 4.2 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/120340-180899/ChARM-EHR-vs-Alleva) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[4.16 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.0 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/81298-144484/Valant-Behavioral-Health-EHR-vs-InSync-EMR) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) vs [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[4.40 (453)](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/) $25/month Price Contact vendor for pricing 4.2 Features 4.4 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/120340-122278/ChARM-EHR-vs-EpicCare-EMR) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) $25/month Price Contact vendor for pricing 4.2 Features 3.8 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/120340-129169/ChARM-EHR-vs-Tebra) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.4 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate)