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Small and medium sized practices in ambulatory setup
Corporate Office, Enterprise, Government. Most companies or agencies that need to maintain and monitor guest visitations in buildings lobbies or satellite locations find value in ALICE Receptionist.
We love a lot about this software and how it has optimized our buisness- the calendar is beautiful and the features are very thoughtful.
This is a misleading question. My experience of the software.
Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use.
WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND. THEY CHARGED US $3000 TO TRANSFER PATIENT DATA FROM OUR OLD SYSTEM.
Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.
There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed.
I went from a totally paper practice to Charm, and could only do so because of the reasonable cost of Charm. I am more organized and can respond to my patients as I should in the electronic era.
I really can't think of anything that we disliked.
Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.
The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in.
We are fairly new but we are really enjoying our Alice Receptionist. It is a great alternitive to having someone greet our guests and gives a WOW factor when someone walks in to our office.
No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.
The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.
Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
The setup was super easy and the directory is simple and clean.
That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone.
Matthew: Hi. My name is Matthew. I'm a pediatrician, and I give ChARM EHR a rating of five. We've looked at a number of different EHRs in our quest for a sophisticated but easy-to-use program. We were using Practice Fusion, but after the cost got prohibitive and the software not really that functional, we started looking for some other avenues. We looked at Kareo, we looked at AdvancedMD, and we looked at Amazing Charts. Those were the three big ones that we looked at. All of them were very good, but they were either cost-prohibitive or too complex and not easy to use via the scheduler or to be putting in notes. ChARM EHR was one of the ones that we looked at, and it really fit the bill perfectly. It's, was easily customizable, and the cost, because we have a small practice, was very low. It did what we had to do. It was very user-friendly. The scheduler was easy to use. Plus, it gave me an app on my phone to look at my schedule on a daily basis. Couldn't ask for any more than that. ChARM was very easy to implement in the office since it was cloud-based. We were able to input most of the data very, very easily since we have a small practice, but the user interface was very user-friendly. It didn't require a lot of time, and because it was cloud-based, it could be done from various locations, both from my office and from my receptionist's home if we had to. So the onboarding and the implementation was very, very quick and easy. We found ChARM EHR to be a good fit for our practice, because it was relatively small, and the cost was minimum. However, if your practice is a large practice, the cost may get prohibitive. The ChARM EHR program is very easily user-friendly. It's customizable, and it is pinpointed for any particular practice, whether it be pediatrics, family medicine, general medicine. The varied templates that are there are easily customizable. Their software support is excellent. They get back to you very quickly. So I really recommend it highly for anyone that has a practice that is relatively small, that needs a user-friendly program, and it's easily customizable.
CharmHealth
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ALICE Receptionist
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