# Compare eClinicalWorks vs Pabau 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare eClinicalWorks and Pabau based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/120360-140062/eClinicalWorks-vs-Pabau-CRM

---

# eClinicalWorks vs Pabau Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

eClinicalWorksPabau2/4 selected

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.3 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.7 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

[## eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.3 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

Starting Price

$449.00/month

Value-for-Money

3

Functionality

3.4

Ease of Use

3.3

Customer Service

2.8

Reviews Sentiment

Based on [396 reviews](#user-reviews)

Positive

213

Neutral

61

Negative

122

[## Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.7 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.4

Functionality

4.6

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [633 reviews](#user-reviews)

Positive

590

Neutral

22

Negative

21

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,626 reviews from medical practice management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Feature ratings

HIPAA Compliant

4.2

Charting

3.4

Patient Records Management

3.7

Practice Management

2.6

Appointment Management

4.3

84%Fit

High performer

Feature ratings

HIPAA Compliant

4.7

Charting

4.3

Patient Records Management

4.6

Practice Management

4.5

Appointment Management

4.7

User satisfaction

User satisfaction

3.3

User reviews[396](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

Ease of use

3.3

Functionality

3.4

Value for money

3.0

Customer support

2.8

User satisfaction

4.7

User reviews[633](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

Ease of use

4.4

Functionality

4.6

Value for money

4.4

Customer support

4.6

Price starts from

Price starts from

$449Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties.

Best for

Trusted by 3,500+ medical-led practices, from solo providers to multi-location groups delivering private healthcare, dermatology, wellness, and aesthetic medicine.

## User reviews

Pros & cons

VR

Verified Reviewer

Clinical Programs Manager

> "The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7144727)

AH

Aamr H.

MD

> "Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___7007969)

VR

Verified Reviewer

Office Manager

> "There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7110121)

TW

Tabatha W.

Nursing Supervisor

> "Navigation can be challenging, and certain workflows are not as intuitive as they could be."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7079656)

VR

Verified Reviewer

Owner

> "it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7085471)

VR

Verified Reviewer

Owner

> "They charge per virtual visit, which means your bill is never the same."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7085471)

VR

Verified Reviewer

Administrative Health Support

> "I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7100952)

JC

Joe C.

Physician Assistant

> "The mobile app is a nightmare, dictation is slow."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7060246)

SG

Sally G.

Customer Service Auditor

> "I think it has big potential to be the best EHR tool out there, but they really need to upgrade the interface as well..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6831642)

DL

Dawn L.

Practice Administrator

> "We can't even run a decent no-show report, which is an industry standard report."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7056429)

VR

Verified Reviewer

An MBBS Student

> "Being a pupil, I have discovered that it provides a rich range of tools that, once honed, may significantly enhance..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6765701)

DL

Dawn L.

Practice Administrator

> "Its Reporting functionality is dismal, at best. "

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7056429)

VR

Verified Reviewer

Owner

> "It is easy to apply templates and charting in a way you prefer."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7085471)

VR

Verified Reviewer

Clinical Programs Manager

> "The system has a steep learning curve and can feel overwhelming at first."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7144727)

TL

Theresa L.

Medical Receptionist

> "I love the color coding of different appointment types to keep the schedule organized."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6720050)

VR

Verified Reviewer

Owner

> "They charge extra for everything, which makes it hard to grow."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7085471)

CC

Charles C.

physician

> "This EHR is absolutely fantastic in that it is guaranteed to give you that final push/motivation to leave medicine and..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6653211)

TW

Tiffany W.

Office Manager

> "The inability to send in office messages attached to a patient's chart."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6847844)

CC

Courtney C.

Human resource manager

> "User friendly, effective, efficient, consolidates everything in one place, designed with you in mind"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6800043)

VR

Verified Reviewer

Owner

> "For a small practice, it can be prohibitive and very draining."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7085471)

AE

April E.

Administrative Coordinator

> "It gives you everything you need for your practice."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6729374)

JC

Joe C.

Physician Assistant

> "I would describe ECW as being too "clicky.""

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7060246)

AE

April E.

Administrative Coordinator

> "The customer service is top notch and they are always a phone call away."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6729374)

DL

Dawn L.

Practice Administrator

> "eClinical Works is an EHR, but not one of the best in my opinion. "

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___7056429)

JR

Joelle R.

CCMAMAG

> "I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6333562)

JR

Joelle R.

CCMAMAG

> "However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6333562)

EG

Elizabeth G.

Medical Assistant

> "I liked how it was easy to learn when trained."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6833187)

Douglas M.

Physician

> "Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6158613)

JR

Joelle R.

CCMAMAG

> "Overall the system is fairly streamlined, simple and easy to navigate."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6333562)

Ella Hyeseung J.

Nurse Practitioner

> "It hinders rather than helps, with inefficiencies and usability issues that disrupt my workflow."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6379545)

LA

LeAnne A.

Patient services representative

> "It does help simplify things like documentation and keeping you inboxes up to date"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6239313)

SD

Sarah D.

Account Manager

> "Constant issues with connections for scripts, billing and other parts of the system."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6523953)

CC

Charles C.

physician

> "This is because the use of eCW is a soul crushing experience."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6653211)

VR

Verified Reviewer

Nurse

> "I don’t think there is anything about this program that I like the least. If I had to pick something it would be not..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6811963)

MT

Maya T.

MD

> "However, Athena still gives me access to my patient files that I greatly appreciate. "

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___5087872)

SD

Sarah D.

Account Manager

> "Surprise issues all the time - Change healthcare hack, MIPs reporting issues, etc."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6523953)

DC

David C.

owner

> "Jane App has been affordable and upfront. Would recommend them."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6420028)

Ella Hyeseung J.

Nurse Practitioner

> "Cons: Inefficient, repetitive work, poor workflow integration."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6379545)

MM

Mohammed M.

physician

> "They are easy to use and convenient."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6766637)

Douglas M.

Physician

> "Unfortunately, that button only shows the current meds and there are several tabs NONE OF WHICH SHOW ALLERGIES, and..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6158613)

TL

Theresa L.

Medical Receptionist

> "It's easy to use and teach to new employees."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6720050)

Douglas M.

Physician

> "so I have to go to the list and scroll down to find my name EVERY TIME! If a patient call in and needs a refill, I have..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6158613)

FR

Fahad R.

AR specialist

> "Its a greak EHR and PM application and with great features but there are too many features and it takes time to learn..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___3607800)

SD

Sarah D.

Account Manager

> "Bad system, they tell you everything is in one but really, it's a frank stein system and you can't ever get anyone to..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6523953)

AB

Alexandra B.

Billing Manager

> "Thankfully they recently started to allow Inbox Health for statement management."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___4430958)

MM

Mohammed M.

physician

> "Difficult to locate notes and other encounters from previous visits"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6766637)

HM

Henry M.

CSR Supervisor

> "it is friendly using and can get support"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6234612)

CF

Chris F.

Director

> "Hard to get the techs to understand your problem."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6847916)

JM

James M.

IT Administrator

> "The ability to self host is great to control the user experience."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___3923923)

AM

Adam M.

ARNP

> "I have video of it taking more than 45 seconds to move from 1 screen to another in a patient chart, not even between..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___5078385)

JK

Jennifer K.

Physician

> "I like that template customization is fairly easy and straightforward."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___4540702)

AL

Adrian L.

Nurse

> "Expensive and poor customer service and issues with connections"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6761964)

JK

Jennifer K.

Physician

> "This program might have been good when it was first developed."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___4540702)

SS

Satnam S.

MD

> "Switching over to ECW was the worst mistake I have ever made in my life."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___7005700)

ET

Erin T.

Social worker

> "I like the colorful organized display of my doctors appointments and patient Info"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___3350628)

SD

Sarah D.

Account Manager

> "Reporting in the system is no clear enough."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6523953)

NF

Nazanin F.

Physician

> "It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___3033338)

WS

William S.

Office manager

> "Please do not use this electronic medical records system."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6772198)

MR

Maria R.

Medical Assistant

> "What I like the most about Eclinical is the ability to see all providers schedule and have the ability to add patients..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2432160)

RT

Richard T.

Pediatrician

> "They make changes based on what helps them and ignore the needs of the doctors who use the program each and every day."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6001817)

LD

Leslie D.

Front Desk

> "I like to think of it as an all-in-one as it has so many wonderful features that are crucial in the medical management."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___3067010)

BB

Brandy B.

Owner

> "Then I never recieved a bill for APril and they never sent any information until it was considered in collection. When..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___4910257)

VR

Verified Reviewer

NP student

> "The ability to choose and make templates is great, the auto populate features are helpful as well and copying and..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2253055)

WS

William S.

Owner

> "I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6187375)

SI

Scott I.

Physician

> "We see 500 patients a day, and use their program as best we can."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___3004050)

JS

Justin S.

Owner/ lead physician

> "Terrible to disconnect from with misinformation and fraudulent billing despite clear records of trying to cancel..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___4964430)

JM

James M.

Phleb Tech II

> "easy to use and user friendly to all users"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___4793382)

JK

Jennifer K.

Physician

> "The other problem is that they have so many different versions of the program and support keeps wanting us to use..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___4540702)

HD

Huong D.

Office Manager

> "It is helpful to be able to log conversations between employees or log your own notes pertaining to a subject but under..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2492053)

FF

Flora F.

Manager

> "We have an issue in our medical practice for a couple of weeks and its been next to impossible to get a hold of someone..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6052222)

EB

Erin B.

RN

> "I think what I liked most about this software was the strong user support resource."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2955869)

CC

Charles C.

physician

> "I've used many EHRs over the years and this one is by FAR the absolute worst."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6653211)

MR

Maria R.

Medical Assistant

> "My overall 3 years of experience with Elicnical is that is a great way to track all things for patients in one secure..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2432160)

WS

William S.

Owner

> "Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without..."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6187375)

EB

Erin B.

RN

> "This has made me appreciate a few things about eCW."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2955869)

WS

William S.

Owner

> "I immediately stopped their ability to remove money from my account directly"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6187375)

VR

Verified Reviewer

Practice Manager

> "ECW is easy to use, their customer support is unlike anything I have ever seen. "

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___3504319)

MM

Mohammed M.

physician

> "Very difficult user interface"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___6766637)

SM

Stephen M.

IT adminstrator

> "Training to all clinical staff are quite easy"

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#Capterra___2948009)

WS

William S.

Office manager

> "They are a scam, and extremely misleading."

[See full review](https://www.capterra.com/p/120360/eClinicalWorks/#SoftwareAdvice___6772198)

[View Reviews](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

SS

Sushant S.

Supervisor

> "What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7146271)

ER

Elsa R.

Owner

> "The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email,..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7025714)

NF

Nicole F.

Pre-Registration Pharmacy Technician

> "It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7148284)

MO

Michael O.

Cosmetic Physician

> "Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6313493)

MB

Michael B.

Registered Nurse

> "I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7046880)

KB

Karlyne B.

OWNER

> "Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137786)

LS

Luisa S.

Aesthetic Nurse Practitioner

> "What I like most about Pabau is how seamlessly it integrates every aspect of my clinic into one system, client records, scheduling, consent..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7026437)

Karen H.

Aesthetic Nurse

> "Setting up forms and services very long winded and complicated at times."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7097111)

MD

Monica D.

Nurse

> "They help me utilise all the tools available in Pabau effectively, which has significantly improved my clinic's operations and helped generate..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6816345)

VR

Verified Reviewer

Owner and Medical director

> "It's not useful for Medical services like GP clinics as it's not linked to online pharmacies and labs."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7033383)

SA

Syeda A.

Director

> "All-in-one functionality: Pabau offers tools for appointment scheduling, patient management, EMR, billing, marketing, and analytics."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7030981)

VR

Verified Reviewer

Office Manager

> "I was not able to ever figure out Pabau, it is probably great if you can get it set up, but I am a small practice and had a hard time contacting..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7133180)

KB

Karlyne B.

OWNER

> "I also appreciate the customizable forms and templates, which are especially helpful for tailoring documentation to my practice."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137786)

JR

José R.

Chief I.T and Legal Officer

> "There are reoccurring bugs and glitches that we have identified when using the platform."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6882933)

BT

Brant T.

Medical Director

> "The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7046875)

CB

Cassandra B.

Registered Nurse

> "There is a lot of personalisation that goes into the system and very time consuming."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137471)

AB

Aanjana B.

Pre-registered Pharmacy Technician

> "From a finance perspective, what I appreciate most is how payments, invoices, and treatment packages are all managed in one system."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7144976)

SQ

Sadiq Q.

Practice Owner

> "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

VV

Valentina V.

ANP

> "The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6865789)

MM

Mira M.

Doctors

> "Sometimes glitchy and doesn’t sent patients the consent forms"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7030888)

UR

Uliana R.

Administrator

> "The platform assists me with operations and marketing, including CRM and every step I need to complete."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7069480)

RZ

Raisa Z.

Clinic Manager

> "very slow at times and often comes up with issues."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7090052)

UR

Uliana R.

Administrator

> "The platform assists me with operations and marketing, including CRM and every step I need to complete."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7069480)

VR

Verified Reviewer

Office Manager

> "I was not able to ever set it up and paid for months without ever getting any benefit."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7133180)

ER

Elsa R.

Owner

> "Pabau is an amazing all-in-one clinic software that keeps everything organized—patients, bookings, notes, and marketing—all in one place."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7025714)

VW

Vicky W.

Nurse

> "Card machine can take a while to confirm payment has been taken"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7038235)

KB

Karlyne B.

OWNER

> "I’ve been able to tailor the system to fit my practice needs, which has made a big difference in organization and overall client experience."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137786)

EK

Eric K.

Clinic Owner and Clinical Specialist

> "Some features can feel a bit overwhelming at the beginning, especially during the setup."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6850303)

Paul W.

GP

> "The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7099561)

SQ

Stephanie Q.

Managing Operations Partner

> "Unable to send control substances with eRX requires a 3rd party option."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6461062)

SP

Shital P.

Practice Manager

> "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137220)

SQ

Sadiq Q.

Practice Owner

> "System Bugs: There are still multiple bugs present in the system despite it being in the production environment."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

AG

Agnes G.

Founder and Adult Nurse Practitioner

> "Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6849495)

CH

Carrie H.

owner medical practicemedspa

> "In the past, our EMR experiences once we went live we couldn't get assistance for days at a time."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7032016)

CR

Cassi R.

Holistic Health Practitioner

> "sensitive content hidden\] were all very helpful in account set-up, navigation of the site and explanations on all aspects of learning."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7096737)

SQ

Sadiq Q.

Practice Owner

> "Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

TX

Tracy X.

Clinical Director

> "Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6392176)

CM

Clara M.

pharmacist ip

> "Potentially, it could be too sophistication for more basic userr"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7041066)

SV

Sarah V.

Owner

> "My account Manager, \[sensitive content hidden\] has helped me to implement a really professional and organised Clinic management system that..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6858839)

GB

Galina B.

Manager

> "I did create service myself 5 times and it still not possible to add it on the invoice."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#SoftwareAdvice___6492454)

AS

Adam S.

Doctor and Director of Dr Alluris Aesthetics

> "Pabau has assigned to me a team to support me with every step of the setting up their platform, which has countless integrations and..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6676671)

CC

Caroline C.

Aesthetics Nurse

> "Time consuming process from joining to getting log in details."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7004499)

AS

Adam S.

Doctor and Director of Dr Alluris Aesthetics

> "That includes everything from princing and advice about it to making vouchers and automating consenting forms and sending out campaigns, giving..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6676671)

AC

Amanda C.

Reception

> "Poor customer service at the start of Pabau 2."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6826433)

Petya S.

aesthetic doctor

> "Very helpful for reducing admin work and organising operations But slightly overwhelming at first due to its depth and complexity"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7149413)

AS

Adrien S.

Osteopathic clinics

> "it can feel a bit overwhelming at first due to the number of features available."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6681105)

AM

Amelia M.

Director

> "Pabau 2 has truly elevated the way I run my clinic, allowing me to focus more on my clients and less on admin."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6825945)

EC

Emma C.

clinic manager

> "The report name changes are challenging."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6842358)

RH

Robert H.

Doctor

> "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7070347)

AM

Ayesha M.

Operations Manager

> "Using online chat causes delay in operations"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6487592)

MM

Marin M.

Manager

> "It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7122284)

KV

Kim V.

Nurse

> "Sometimes it can be complicated and often get lost when trying to resolve any problems"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6720000)

ZB

Zenaida B.

Pre-reg Pharmacy technician

> "From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7147015)

HM

Heather M.

Clinical Director

> "Unable to use the prescription function at times."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6552178)

Paul W.

GP

> "I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7099561)

PH

Pamela H.

Marketing Manager

> "Having a difficult time in clinic with the pabua2 switch over."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6619550)

NE

Nathan E.

CEO

> "The software is comprehensive and the tutorial videos are beyond helpful. If one takes the time to learn the system, your clinic will save time,..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6716737)

DB

Danielle B.

Aesthetic Doctor

> "I haven't found it very easy to set up sending automated consent forms."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6312163)

KaR

Kelly-ann R.

Facial aesthetician

> "The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7083683)

MA

Mohammed A.

Medical Director

> "Lies about the functionality of the system at sales call, and also the lack of support when contacting regarding problems to becdolved"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___4937383)

BT

Brant T.

Medical Director

> "We’ve felt supported at every step, and the team has truly empowered us to customize and refine our environment to match our clinic’s needs."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7046875)

RP

Ruth P.

Owner

> "They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6226626)

ZB

Zenaida B.

Pre-reg Pharmacy technician

> "It also makes communication with patients much easier, which improves the overall experience for both staff and patients."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7147015)

IB

Imogen B.

Doctor

> "It could not be worse, customer service is appalling."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#SoftwareAdvice___6548024)

VR

Verified Reviewer

Founder and Nurse Prescriber

> "What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7035910)

AmS

Anne-marie S.

Director

> "Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6049427)

AS

Adrien S.

Osteopathic clinics

> "Excellent features such as online booking, appointment reminders, and secure patient record storage."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6681105)

NR

Nick R.

Consultant

> "There is no customer service number and my in house IT service has spent hours convincing them that they have a problem."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6141986)

AT

Asim T.

Director

> "As a clinician, what I value most is how clearly patient histories and clinical notes are organised."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7141881)

BB

Brett B.

Office Manager

> "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6204431)

AM

Amelia M.

Director

> "The transition from alternative software highlighted just how much more efficient and intuitive Pabau 2 is for managing every aspect of my..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6825945)

DH

David H.

Director

> "Its not that easy to use initially, lots of options"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6381821)

Iulia H.

Aesthetic practitioner

> "Helpful support team and many useful features for aesthetic and medical clinics."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7145514)

BB

Brett B.

Office Manager

> "Our account manager was not available and rarely responded to emails."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6204431)

OR

Osanna R.

Assistant Manager

> "Not only does it effectively support the services I have already, but is able to integrate other marketing and financial services to elevate the..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6689910)

HT

Hillary T.

Owner

> "The time is based on the UK time and so it screwed up appointment times, employee schedules and a host of other issues."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___4235447)

MM

Michelle M.

Skincare Specialist

> "The product is very intuitive and allows you to keep all client records in one place."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6822007)

RC

Ran C.

Owner

> "SMS cost you a lot of money and integration with Credit Card will cost you the processing fee from the merchant and Palau itself"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___3593923)

SQ

Sadiq Q.

Practice Owner

> "Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

RC

Richard C.

IT Manager

> "Software is ok but I don't think it's suitable for a serious medical business."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6029788)

[View Reviews](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

## User interface

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

3.31 (396)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)

4.66 (633)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

eClinicalWorks

24/45

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Automated Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinic Interoperability
-   Communication Management
-   Compliance Management
-   Document Management
-   Electronic Payments
-   EMR/EHR
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Insurance Management
-   Inventory Management
-   Live Chat
-   Medical Billing
-   Multi-Location
-   Multi-Physician
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Physician Scheduling
-   Practice Management
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine
-   Telemedicine Integration
-   Template Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/120360/eClinicalWorks/#features)

Pabau

Top features

38/45

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Automated Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinic Interoperability
-   Communication Management
-   Compliance Management
-   Document Management
-   Electronic Payments
-   EMR/EHR
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Insurance Management
-   Inventory Management
-   Live Chat
-   Medical Billing
-   Multi-Location
-   Multi-Physician
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Physician Scheduling
-   Practice Management
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine
-   Telemedicine Integration
-   Template Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/140062/Pabau-CRM/#features)

### Recognition

eClinicalWorks is recognized as a top-rated tool in 3 Capterra Shortlist reports

Pabau is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

eClinicalWorks

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Pabau

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

eClinicalWorks

-   By eClinicalWorks
-   Located in United States
-   Founded in 1999

Pabau

-   By Pabau
-   Located in United Kingdom
-   Founded in

## Popular Comparisons

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

vs

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3.3

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[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

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Contact vendor for pricing

4.6

Features

4.4

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/124590-140062/EMA-vs-Pabau-CRM)

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

vs

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

$449/month

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$0

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Features

4.3

3.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/120360-195467/eClinicalWorks-vs-Care-Patron)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[DocVilla](https://www.capterra.com/p/203619/DocVilla/)[4.97 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/)

$59/month

Price

$100/month

4.6

Features

5.0

4.4

Ease of Use

5.0

[View full comparison](https://www.capterra.com/compare/140062-203619/Pabau-CRM-vs-DocVilla)

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

vs

[ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

$449/month

Price

Contact vendor for pricing

3.4

Features

4.4

3.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/120360-124590/eClinicalWorks-vs-EMA)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

$59/month

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$0

4.6

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/140062-195467/Pabau-CRM-vs-Care-Patron)

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

vs

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$449/month

Price

Contact vendor for pricing

3.4

Features

4.4

3.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/120360-122278/eClinicalWorks-vs-EpicCare-EMR)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/)

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Price

Contact vendor for pricing

4.6

Features

3.8

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/129169-140062/Tebra-vs-Pabau-CRM)

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

vs

[Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

$449/month

Price

Contact vendor for pricing

3.4

Features

4.4

3.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/120360-180899/eClinicalWorks-vs-Alleva)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

$59/month

Price

Contact vendor for pricing

4.6

Features

3.8

4.4

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/98735-140062/athenaOne-vs-Pabau-CRM)

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/)

vs

[Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/)

$449/month

Price

Contact vendor for pricing

3.4

Features

3.8

3.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/120360-129169/eClinicalWorks-vs-Tebra)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

$59/month

Price

Contact vendor for pricing

4.6

Features

4.4

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/140062-210524/Pabau-CRM-vs-Practice-Mate)