OpenPM vs eClinicalWorks: Which is a better fit?

Savannah D.: Hi, my name is Savannah. I'm an office manager. I would give eClinicalWorks a 3 out of 5 rating. For more information, click below. Before eClinicalWorks, we had Greenway PrimeSUITE. We decided to move to eClinicalWorks for better revenue cycle management and better utilization of capturing data to work with our ACO with eClinicalWorks. We chose eClinicalWorks because of the billing module. We thought it was better to be able to capture claims and track claims data, being able to bill out those claims and see where they're at in the process. We've noticed increased collections since we started with eClinicalWorks. We also found BetterChart. It's more conducive to charting. It's more intuitive than Greenway PrimeSUITE as far as capturing information in the progress notes and pulling information forward from the previous visits. Getting started with eClinicalWorks was definitely a process. We went live in June of 2020, which is right in the middle of COVID so we weren't able to have any on-person training. It was difficult because we used only training on the video chat. Getting started, it was a lot of work to get the templates set up and get everything configured correctly. But once everything was configured, it runs itself. To get it all started, I would say it took our staff about a month to really feel confident and feel comfortable with the new system. As far as data transfer, the data transfer worked really well from Greenway PrimeSUITE to in eClinicalWorks. Just about everything transferred over except for about a day or two that had to be manually transferred over. For someone that is considering eClinicalWorks, what I would definitely recommend is having a staff member that becomes a superuser. I would be the superuser on our team, and being able to know all the information from check-in all the way to the provider's information and the nursing staff, and then all the way to the billing. Being able to have somebody see the big picture makes a big difference in setting up those templates and getting everything configured. You also want to have a user that's available for tech support and to open those tech tickets. Tech tickets often are very time-consuming to get logged on and get figured out, and so it's helpful to have a dedicated staff member that's able to work on those so that the rest of the staff can continue on with their regular workflow. That would be my biggest advice for somebody considering eClinicalWorks.