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Mid-to-Large professional and trade associations & non-profits looking for a complete management system with a bi-directional API model to integrate with all your existing solutions.
Designed for class, event, membership, or appointment-based businesses looking for a reliable platform to manage and grow the business and take client experience to the next level.
The ability to customize and the price point was perfect for us compared to other systems. The customer service is really good as well.
Our implementation was terrible and we are still finding things that do not work or were set up incorrectly.
I formerly used MemberSuite and was relieved to have a powerful system with excellent reporting capabilities. Every system has it's strengths and REPORTING is the best part of MemberSuite.
The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory.
Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.
But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported.
The system is good for small associations looking for all-in-one product. The membership module is very robust and can accommodate complex membership processes.
We have been anxiously awaiting the roll-out of the new customer portal.
The best costumer service. You can always send an email requesting a call and they will call you at the time you have free to help and solve your issue with the software.
This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me.
We find the software pretty user friendly and if we do not know how to do something we the customer service and tech support is super helpful and knowledgeable.
The reports are limited and lack detail. The onboarding process and training was poor and not complete when we went live.
Great solution for our membership, ecommerce, class bookings and more. We are very happy with this software and the availability of support.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
This company is amazing and is going to help me revolutionize our business. The onboarding process was seamless and the entire team was there for me every step of the way.
I had so many clients and employees complaining about the interface and functionality of WellnessLiving I bit the bullet anyways.
Eric J.: My name is Eric. I'm the managing director and office manager for Body Basics Wellness Center in Reisterstown, Maryland. Our company is about one to 10 employees, and I would rate WellnessLiving a five. We currently use WellnessLiving as our CRM, which is our customer relationship database. It basically holds all of our customers. We book appointments, schedule appointments. We do all of our transactions through the application. We also are able to produce reports, track sales. We do marketing from it. Another of other features that we use internally, we're able to communicate with clients through email, through text message pretty seamlessly. We also use it to do marketing campaigns through social media as well as through email outlet. What else we use it for? We also use it for our reviews. Customer reviews are done in WellnessLiving similar to what they would do in a Google Review. So, we use all of those things on a day-to-day basis. The thing I like most about WellnessLiving is it's very user-friendly. It was easy to interface with it or integrate it into our current network. Not a lot of ramp-up time to get it really going in initial setup and implementation of it. The staff was very friendly, very patient, but also worked to expedite the process of getting us up to speed, so we could launch quicker than our anticipated date. I also liked the layout of the application. The functionality is very easy to learn. It's not cumbersome. The navigation around the site is pretty fluent. It's very flexible and it was easy for us to train our staff and for us to really learn it in a very quick time. The thing I dislike, or it's a little frustrating, is when you have some issues, maybe functionality or something else going on, there is a little difficulty getting a response quicker than you would like. So I know they're working on that, but that turnaround time can be a little bit frustrating, just waiting to hear back from the staff or the management there. So, that's been the most challenging thing. Again, I know they're working on it. They use a community form for you to put new issues and bring up current issues to see if other people have brought those issues forward, and you can look in that form to see if there's answers for your issues, but that's probably one of the most difficult things is reaching out to them and then taking a while for them... I say a while, but at least twenty-four, about forty-eight to seventy-two hours sometime, before you hear something back from them.
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