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Brightpearl is ideal for multichannel retailers of finished goods trading $1M or above, or those that expect to be in the next 12 months
Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience
A great, easy to use accounting and stock management system that allow allows for very effective CRM. I believe it's also excellent for marketing but we haven't scratched the surface on that.
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Great set up process initially with strong support and training. Great reliability, easy to use.
Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.
It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too.
The main issues we faced with our old stack was weak inventory, order and supply chain management.
The support system is good and the personnel are helpful, efficient and reliable. We have just renewed our package for next year.
In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows.
Great service, great product. We switched over to this as our POS system and we are very happy with the change.
You choose the first letter of the vendor and then you have to arrow down. Pretty dumb to complain about this, I know.
I love the flexibility of Lightspeed as it offers a multitude of integrations and options for expanding programs to our customers. We use their gift card and customer loyalty integrations every day.
Customer no service tells you what's wrong doesn't listen to problems.
Love using it, it's super easy. If I ever have an issue or I don't understand how to do something their 'help' function is really useful and the chat and phone support have been a real lifesaver.
He takes 2-3 days to respond to me and the tells me that I would not be receiving my money back because the product is damaged.
The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations.
There are no plans for a solution-based response. For the most part, tech support gives their best effort to solve problems - problems that occur due to an inadequate product.
Steve J.: Hi, I'm Steve. I'm a business owner, and I give Lightspeed Retail five out of five stars. For more reviews, click below. Before our Lightspeed Retail, we had EMSI, which didn't work for us, because we were looking for a cloud-based solution, something that was a little bit more flexible that we could take offsite and use easier. Lightspeed fills that need very well. For us, Lightspeed offers the flexibility of working offsite or onsite. It offers 24-hour tech support, and it's constantly adding new features and responding to suggestions from its customer base. The onboarding process for Lightspeed was easy, straight ahead. As long as you're familiar with exporting documents through an Excel sheet, you can upload them right there and into your new system. If you're considering Lightspeed Retail, make sure that all your data is organized and effective. That way you can make an easier transition into the new system.
Prioritize real-user-identified key features according to your needs to find your best fit.
Brightpearl
Lightspeed Retail
Top FeaturesBrightpearl
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