# Compare Lightspeed Retail vs Ecwid 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Lightspeed Retail and Ecwid based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/120491-143648/Lightspeed-Retail-vs-Ecwid

---

# Lightspeed Retail vs Ecwid Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Lightspeed RetailEcwid2/4 selected

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

[Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.6 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

[## Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

Starting Price

$109.00/month

Value-for-Money

3.8

Functionality

3.9

Ease of Use

4.1

Customer Service

3.9

Reviews Sentiment

Based on [975 reviews](#user-reviews)

Positive

744

Neutral

57

Negative

174

[## Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.6 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [582 reviews](#user-reviews)

Positive

553

Neutral

21

Negative

8

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## Summary

* * *

Key features rated by users

Features selected based on 6,508 reviews from ecommerce software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

63%Fit

Missing features

Feature ratings

Credit Card Processing

3.8

Data Security

NA

Electronic Payments

3.0

Order Management

3.6

Shopping Cart

3.8

71%Fit

Missing features

Feature ratings

Credit Card Processing

4.2

Data Security

4.7

Electronic Payments

NA

Order Management

4.6

Shopping Cart

4.6

User satisfaction

User satisfaction

4.0

User reviews[975](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

3.8

Customer support

3.9

User satisfaction

4.6

User reviews[582](https://www.capterra.com/p/143648/Ecwid/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$109Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$25Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Best for

Small and medium merchants and entrepreneurs who want to quickly sell on any website without hiring a developer.

## User reviews

Pros & cons

ED

Erin D.

Owner Operator

> "Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

JW

Jeff W.

CEO

> "The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480)

CT

Carleton T.

Admin

> "The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6612572)

ES

Elissa S.

Owner

> "It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785)

TA

Taryn A.

Business Operations Supervisor

> "I like how all your reports are in one place and you can easily find the information you need by filtering the reports."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6437877)

GF

Giuliana F.

co owner

> "Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561)

AB

Amile B.

Administrator

> "It helps to give you a better view and analysis of your sales reports."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866)

ES

Elissa S.

Owner

> "In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785)

ED

Erin D.

Owner Operator

> "We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

GF

Giuliana F.

co owner

> "After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561)

KT

Kyla T.

Owner

> "We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341)

ED

Erin D.

Owner Operator

> "On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

AB

Amile B.

Administrator

> "I like the inventory tracking and categorising your products."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866)

MW

Max W.

Manager

> "A couple times it lagged when switching screens but nothing major."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578)

MW

Max W.

Manager

> "I liked how fast you can ring things up when it's busy."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578)

ED

Erin D.

Owner Operator

> "Lightspeed made major errors on our tax forms two years in a row."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

AB

Amile B.

Administrator

> "Lightspeed has help me with sales analysis better."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866)

JW

Jeff W.

CEO

> "Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480)

RA

Railan A.

Administrator

> "Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025)

AS

Alex S.

owner

> "basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780)

Faiyaz T.

CEO

> "Its user-friendly interface and customizable features make it a standout option, allowing retailers to personalize the system to meet their..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084)

SJ

Sean J.

CEO

> "The customer service we received when their system was crashing was the worst customers service I have experienced in any industry."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6304824)

Faiyaz T.

CEO

> "In addition to its robust capabilities, Lightspeed Retail also provides mobile access and website management functionality, providing retailers..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084)

EL

Elisa L.

Owner/manager

> "Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4994010)

CE

Cody E.

Store Manager

> "Super simple and easy for my consumers transactions."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6591825)

MC

Matt C.

Pres

> "Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430)

EK

Ekin K.

Operations Specialist

> "It is capable software system can handle your small retail shop with ease."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___5057285)

CV

Carolina V.

Owner

> "Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4985659)

Nerissa L.

Managing Owner/ Store Manager

> "We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3879696)

ED

Erin D.

Owner Operator

> "We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

RA

Railan A.

Administrator

> "Inventory, POS, Reports, and discount features are all easy to configure and use."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025)

AB

Allen B.

Owner

> "In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085)

DR

Daniel R.

Jeweler

> "Also the ability to use multiple registers at once and complete payments at the same time has been a life saver."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3550919)

ED

Erin D.

Owner Operator

> "It felt like we were stranded on issues, big and small."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

RK

Ron K.

President

> "Overall, operating Lightspeed in multiple locations has made processing retail transactions and managing those transactions easy."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4236667)

GF

Giuliana F.

co owner

> "I was shocked, as this had never been disclosed to me during the sales process."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561)

CD

Cameron D.

Owner

> "Pricing is affordable for small business. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347)

KT

Kyla T.

Owner

> "I do not love the monthly fees now that our yearly discounted rate has come to an end."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341)

JF

John F.

Owner

> "years ago it was the best customer service around."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6139527)

HA

Henry A.

Owner

> "Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6122275)

MZ

Melana Z.

server

> "very good, easy to use, learn and very quick to take guests orders, course meals, and send to Kitchen."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6161140)

FJ

Frank J.

CEO

> "They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4940279)

LB

Lynda B.

Owner

> "Payment processing is good."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6113432)

DS

David S.

Owner

> "They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4922683)

MH

Miguel H.

CEO

> "Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3589157)

AS

Alex S.

owner

> "The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780)

MS

Madhusudan S.

Software Engineer

> "Many features, including simple refunds and returns."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4587257)

BH

Brandy H.

Owner

> "I cant get them to prove any damage and they haven't returned the product which I technically own. And now of course my sales rep Simon tells..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073)

NS

Nonde S.

Sales and Marketing Manager

> "The pros of lightspeed Is that it helps in sorting out our shops inventory very well and simplifies our work and their customer service is on..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___2955562)

MC

Matt C.

Pres

> "I had an issue with the POS service - it took 3 months just to get a response! "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430)

CS

Cynthia S.

Owner

> "Accuracy is very important and when I run a report or look at inventory it is correct."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4753466)

JK

Jeff K.

owner

> "Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___4873271)

CA

Christine A.

Accountant

> "You can manage inventory and run reports easily."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4254750)

CD

Cameron D.

Owner

> "Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347)

CD

Catherine D.

Owner

> "For a price that a small business can afford, Lightspeed allows us to have an efficient POS and integrated inventory system. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3245681)

VR

Verified Reviewer

Director

> "Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___5074553)

BC

Brian C.

Owner

> "Inventory management was easy."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023)

CS

Carly S.

Owner

> "The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4866554)

KM

Kaleigh M.

Owner

> "I am beyond ecstatic to be able to track my inventory in real time, manage payroll hours with ease, add items and price them almost instantly,..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3172209)

Sarah C.

Director

> "We have actually found the system to be slower than before and with many glitches with stock deduction and control."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289)

RL

Rebecca L.

Manager

> "As we started to accept e-transfer payments we were able to add and monitor this detail easily within our system."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3227814)

BC

Brian C.

Owner

> "A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023)

GJ

Gabriel J.

STORE MANAGER

> "I am glad we chose them for our business, They are friendly and customer service oriented when I have an issue or problem"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3517089)

Sarah C.

Director

> "I don't know how Lightspeed is able to get away with behaviour that flagrantly ignores anti-competition laws in the UK."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289)

EC

Elizabeth C.

General Manager

> "Creating items and managing retail is very easy through Lightspeed Retail. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3561523)

JP

James P.

Director

> "for the last 2 years we have not been able to reconcile inventory counts due the software timing out. but the icing on the cake was when they..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3793515)

SA

Sam A.

Owner

> "Appears simple and easy to use, simple to set up and cost effective."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6295814)

CH

Chris H.

General manager

> "Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539)

JV

Janet V.

Owner

> "It is a very user friendly system. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6057836)

CH

Chris H.

General manager

> "Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539)

Noemí P.

Marketing Director

> "Lightspeed is one of the best out there in terms of inventory management."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4320102)

JA

James A.

owner

> "Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6293788)

BB

Brian B.

Owner

> "Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3362812)

AC

Anna C.

CEO

> "For example, we were sold on a shopify integration, which is not true."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6210077)

WG

Willis G.

Owner

> "Entering inventory was very straight forward and I was able to make sales immediately."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3730982)

BH

Brandy H.

Owner

> "I didn't like that it was web based if I didn't have an iPad and I was told that using my computer was just as easy, which I disagree."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073)

MS

Matt S.

Accounts assistant

> "Very simple to use and great reporting features for things like daily sales by product."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4473495)

HG

Helena G.

CEO

> "I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT!"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5070221)

AS

Arjun S.

Technology officer

> "I liked the design of the software and support was very helpful in temporarily solving issues."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3932413)

AB

Allen B.

Owner

> "HOURS have been spent trying to work with this company on this issues and the level of customer service is so sub par"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085)

[View Reviews](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

Leslie S.

Owner

> "I like that Ecwid allows me to create and run a store online, and has plenty of options to personalize my storefront."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6308221)

Bri S.

owner

> "I do not like how the free version only allows you to list 10 products, there are several other places that are also free, and they do not put a cap on the number..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6326083)

Vincenzo Bernardino R.

Freelance

> "I love the of set up and management on wordpress website, making it super easy to start an ecommerce"

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6825445)

BH

Brienne H.

Founder

> "Clunky interface, minimal customizing, and customer service had delayed replies, and when they did reply -no mater how explicit our questions—they never answered..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6093144)

MC

Mohamed C.

Lecturer

> "Through on a free trail plan; Ecwid provides all that beginners need to sell online easily; it user-friendly dashboard that allows you use built-for-you templates..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4970568)

AL

Amber L.

Owner

> "It isn't beginner friendly, there's a lot of trial and error involved to figure things out."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6862147)

BM

Blair M.

CEO

> "It is a decent starter platform to run your ecommerce business on."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6868952)

SM

Sarah M.

Creator, CEO, Formulator

> "my least all time favorite thing about them is the fact that I pay one of the highest plans & I can't even make a legit blog or forum technically on the same page..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4900668)

SM

Sarah M.

Creator, CEO, Formulator

> "My overall experience has been good as a newer small handmade business but as soon as I'm able to find one that can beat ecwid in price & features that i can trust..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4900668)

CL

Cynthia L.

Director

> "Incorporating shipping options/costs was a bit confusing."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6482770)

AM

Anna M.

owner, designer, web developer

> "How easy it is to use and the fact that it is so user friendly that even with no experience with websites and woo-commerce you can still successfully set up a shop"

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6820060)

MC

Mohamed C.

Lecturer

> "Ecwid is not ideal for large businesses as it is less popular than many other platforms in this industry, namely Wix; it is less common if not inexistent in many..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4970568)

JV

Jonathan V.

Owner

> "Overall, its good if you are starting an online store for the easiness but at the end it can get too expensive."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6517151)

Zaheeda Duduzile C.

Owner

> "To match the cheapest Shopify I have to take Ecwid's most Expensive plan - and still it doesn't come near what Basic Shopify offers. "

[See full review](https://www.capterra.com/p/143648/Ecwid/#GetApp___6131672)

AL

Amber L.

Owner

> "I ended up switching to a more user friendly platform, but overall I would recommend their services."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6862147)

BT

Bereket T.

CEO

> "This may be a drawback for businesses looking to create a unique and customized online store and the mobile app is not developed fully, it redirects to the website..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4731382)

MC

Mohamed C.

Lecturer

> "Ecwid should be the first platform to land on to explore how simple online selling is thanks to the variety of integrations and constant support."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4970568)

KY

Kaiden Y.

Owner

> "It is in no way free like it says."

[See full review](https://www.capterra.com/p/143648/Ecwid/#SoftwareAdvice___6805346)

MC

Mohamed C.

Lecturer

> "Ecwid comes with affordable plans, less fees and mainly many gateways for payment processing."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4970568)

AP

Alexander P.

IT developer

> "They decided to just turn off the login by password causing the most important features on my webshop to stop working, 2000 customers are not able to login anymore."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3624467)

Kamal A.

Employee

> "It allows me to build a professional-looking online store, customizable design templates, and integrate with third-party tools."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4505789)

RA

Railan A.

Administrator

> "We have had many issues with SEO and SEM and the support team is not clear on what needs to happen to fix it."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6135168)

MFS

Marie-France S.

SEO and Content Writer

> "I liked the fact that the plans to choose from were financially accessible."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6716679)

SM

Sarah M.

Creator, CEO, Formulator

> "I also am not a fan of some of the ways they just expect you to do your newsletter when they could of really made it much simpler."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4900668)

AR

Angel R.

ELV Presales Engineer

> "Indeed, with Ecwid and at the appropriate prices for the services it provides, users can develop their online stores without the need to use programming consultants..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3570526)

SM

Sarah M.

Creator, CEO, Formulator

> "I do not like that variations is only available as an upgrade."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4900668)

Kavindu Githsara K.

System Specialist

> "It also offers a wide range of customizable templates and design options. Because of that we were able to create a visually appealing and professional-looking store."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4413762)

Kavindu Githsara K.

System Specialist

> "However, it may not be the best choice for businesses with very large product catalogs or those looking for a particularly fast and efficient platform."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4413762)

AR

Angel R.

ELV Presales Engineer

> "Ecwid has simplified all stages of publishing products, receiving orders and payments with ease and efficiency, and has enabled us to continue adding new products..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3570526)

Zaheeda Duduzile C.

Owner

> "I wanted to use Ecwid because it's cheaper, but really it's not."

[See full review](https://www.capterra.com/p/143648/Ecwid/#GetApp___6131672)

BM

Blair M.

CEO

> "Very easy to use and set up."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6868952)

RA

Railan A.

Administrator

> "It is also very difficult to get through to support."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6135168)

ES

Emina S.

Cashier

> "It boosted my willing to do more,to make unique staff to present my busines and inspired me for managing my busines to an higher level."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4379989)

Khalid A.

content writer

> "lacks global support in features like shipping"

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3875042)

AC

Adela C.

Balloons art

> "It makes your work more practical, less time consuming and more organized, customer service always help you in any need."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___5009274)

DD

Dale D.

Marketing/Social Media Director

> "It is very hard to budget when it is necessary to buy an optional plugin or and unexpected item you thought was part of the package isn't and more money goes out..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3177076)

AR

Angel R.

ELV Presales Engineer

> "Indeed, Ecwid and through its amazing capabilities enabled us to own an outstanding online store and helped us expand our customer base and increase sales as well."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3570526)

KC

Katherine C.

Developer

> "Customizing the look/design requires basic CSS knowledge - so it typically looks less "slick" than Shopify."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3424512)

NL

Nicholas L.

Operations Manager

> "Ecwid was very easy to setup and work with."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___6612241)

Steven S.

Owner

> "Until recently, there was no way to bulk change pricing or other features for select products which was a pain to have to change every product individually."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3508889)

Kamal A.

Employee

> "It has a built-in inventory and order management system, making it easy for me to sell on multiple channels."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4505789)

KC

Katherine C.

Developer

> "It rejects orders from overseas if the International address is entered in certain formats, which is a real problem."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3424512)

PE

Pius E.

Founder

> "I use my Ecwid store to showcase products that perform better with social traffic and this works perfectly with Ecwid."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3522487)

MW

Monique W.

Owner

> "I can also become difficult to add you logo to the site depending on your template and the style of your logo."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3092071)

JT

Joel T.

Director

> "I'm very grateful to Ecwid for allowing me to set up a website free of charge at the beginning, letting us grow to the point where we could actually afford to stand..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4372982)

GS

Gregory S.

Owner

> "There isn't really anything I don't like about the software. If anything, I was a little annoyed by the email follow-up campaign."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3541384)

Roshish S.

Flutter Developer

> "Customers would easily contact us and we would sell more products."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___5045158)

Nigel Masimba R.

WordPress Developer

> "You can only connect an online store and no other platforms. If you decide to discontinue using Ecwid, it may be challenging to find an alternative as there are few..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___2287895)

VR

Verified Reviewer

A good place to start with an Online Store

> "I admire Ecwid for allowing a free storefront which is customizable but limits the products being sold."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3570642)

HG

Hester G.

Mrs

> "Product variants are not available on the free or entry-level plans."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3494818)

Kavindu Githsara K.

System Specialist

> "It allowed us to create and manage an online store quickly and efficiently."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4413762)

JH

Joni H.

Front Office and Store Manager

> "The only thing I found that Ecwid has not offered is including product variation information when exporting inventory. "

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___2633921)

Kamal A.

Employee

> "provide a user-friendly interface, easy-to-use tools and features, a wide range of customization options, and a variety of integrations with other platforms and..."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___4505789)

CW

Chelsea W.

Owner of Headland Homestead

> "I can't thinking of much, but I suppose if I have to say something, than it could be that I haven't figured out a good way to integrate my favorite shipping service."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___2648012)

SS

Stephen S.

IT consultant

> "It also offers plugins for the two most popular content management systems, WordPress and Joomla, which make it easy for website owners to start an online business."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3225809)

KL

Kristen L.

CEO

> "Don’t like that I have to pay for a lot of extra features that I could use"

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___2570456)

HG

Hester G.

Mrs

> "Ecwid is a simple, powerful way to add ecommerce capabilities to an existing website or to set up an online store on a Facebook page or other social media platform."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___3494818)

PR

Paul R.

Managing Partner

> "This was my mistake, and it caused me unnecessary confusion as my store grew."

[See full review](https://www.capterra.com/p/143648/Ecwid/#Capterra___2554752)

[View Reviews](https://www.capterra.com/p/143648/Ecwid/reviews/)

## User interface

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

4.03 (975)

[Ecwid](https://www.capterra.com/p/143648/Ecwid/)

4.59 (582)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Lightspeed Retail

Top features

33/44

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Catalog Management
-   Content Management
-   Credit Card Processing
-   CRM
-   Customer Accounts
-   Customizable Branding
-   Customizable Templates
-   Data Security
-   Data Synchronization
-   Discount Management
-   Drag & Drop
-   Electronic Payments
-   Email Marketing
-   Generative AI
-   Inventory Management
-   Inventory Tracking
-   Kitting
-   Loyalty Program
-   Mobile Access
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Multi-Currency
-   Multi-Location
-   Multi-Store
-   Order Management
-   Order Tracking
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Reporting & Statistics
-   Returns Management
-   Reviews Management
-   Sales Order Management
-   SEO Management
-   Shipping Management
-   Shopping Cart
-   Templates
-   Third-Party Integrations
-   Website Management

[See all features](https://www.capterra.com/p/120491/Lightspeed-Retail/#features)

Ecwid

31/44

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Catalog Management
-   Content Management
-   Credit Card Processing
-   CRM
-   Customer Accounts
-   Customizable Branding
-   Customizable Templates
-   Data Security
-   Data Synchronization
-   Discount Management
-   Drag & Drop
-   Electronic Payments
-   Email Marketing
-   Generative AI
-   Inventory Management
-   Inventory Tracking
-   Kitting
-   Loyalty Program
-   Mobile Access
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Multi-Currency
-   Multi-Location
-   Multi-Store
-   Order Management
-   Order Tracking
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Reporting & Statistics
-   Returns Management
-   Reviews Management
-   Sales Order Management
-   SEO Management
-   Shipping Management
-   Shopping Cart
-   Templates
-   Third-Party Integrations
-   Website Management

[See all features](https://www.capterra.com/p/143648/Ecwid/#features)

### Recognition

Lightspeed Retail is recognized as a top-rated tool in 3 Capterra Shortlist reports

Ecwid is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Lightspeed Retail

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Ecwid

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Lightspeed Retail

-   By Lightspeed
-   Located in Canada
-   Founded in 2012

Ecwid

-   By Lightspeed
-   Located in Canada
-   Founded in 2012

## Popular Comparisons

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

vs

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4.1

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[Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.59 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

vs

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Contact vendor for pricing

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[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

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4.4

4.1

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[View full comparison](https://www.capterra.com/compare/83891-120491/Shopify-vs-Lightspeed-Retail)

[Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.59 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

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$25/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135757-143648/NetSuite-vs-Ecwid)

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

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$109/month

Price

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3.9

Features

4.6

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/120491-207944/Lightspeed-Retail-vs-PayPal)

[Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.59 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

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[SKU IQ](https://www.capterra.com/p/186941/Sku-IQ/)[4.73 (173)](https://www.capterra.com/p/186941/Sku-IQ/reviews/)

$25/month

Price

$35/month

4.3

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/143648-186941/Ecwid-vs-Sku-IQ)

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

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$109/month

Price

$495one time

3.9

Features

4.6

4.1

Ease of Use

4.7

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[Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.59 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

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$25/month

Price

$29/month

4.3

Features

4.4

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/83891-143648/Shopify-vs-Ecwid)

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

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Features

4.5

4.1

Ease of Use

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[Ecwid](https://www.capterra.com/p/143648/Ecwid/)[4.59 (582)](https://www.capterra.com/p/143648/Ecwid/reviews/)

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Contact vendor for pricing

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Features

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4.6

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[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

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Features

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4.6

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