# Compare Lightspeed Retail vs Epos Now 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Epos Now and Lightspeed Retail based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/120491-152638/Lightspeed-Retail-vs-Epos-Now --- # Epos Now vs Lightspeed Retail Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Epos NowLightspeed Retail2/4 selected [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.8 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) [## Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.8 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $349.00one time Value-for-Money 3.6 Functionality 3.8 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [716 reviews](#user-reviews) Positive 486 Neutral 39 Negative 191 [## Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Starting Price $109.00/month Value-for-Money 3.8 Functionality 3.9 Ease of Use 4.1 Customer Service 3.9 Reviews Sentiment Based on [975 reviews](#user-reviews) Positive 744 Neutral 57 Negative 174 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,580 reviews from retail pos system software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit High performer Feature ratings For Retail 3.6 Payment Processing 3.5 Inventory Management 3.1 Sales Reports 3.7 eCommerce Management 2.4 65%Fit High performer Feature ratings For Retail 2.4 Payment Processing 2.7 Inventory Management 3.2 Sales Reports 3.3 eCommerce Management 3.0 User satisfaction User satisfaction 3.8 User reviews[716](https://www.capterra.com/p/152638/Epos-Now/reviews/) Ease of use 3.8 Functionality 3.8 Value for money 3.6 Customer support 3.6 User satisfaction 4.0 User reviews[975](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Ease of use 4.1 Functionality 3.9 Value for money 3.8 Customer support 3.9 Price starts from Price starts from $349Flat Rate, One Time - Free version - Free trial Price starts from $109Flat Rate, Per Month - Free version - Free trial Best for Best for Epos Now's award-winning POS offers specialized hardware and software for all kinds of retail and hospitality businesses of any size, with an overall Trustpilot score of 4.5/5 (Dec 2025). Best for Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience ## User reviews Pros & cons RD Ryan D. Owner > "With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6858717) VR Verified Reviewer IT Support > "To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) MG Mark G. Company Director and Operations Manager > "The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7005498) VR Verified Reviewer IT Support > "This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) SK Shahzad K. Director > "Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7096604) VR Verified Reviewer IT Support > "Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) PN Patricia N. Manager > "I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7050740) JC Jane C. Partner > "Unfortunately, this function can’t be used without also giving staff access to till functionality, which isn’t ideal for team members like kitchen staff or..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6857182) KA Kasim A. Director > "We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports,..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6424975) SW Sheila W. partner > "The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7079232) JC Jane C. Partner > "The system has proven to be very reliable, and the reporting functions in the back office are excellent — clear, comprehensive, and ideal for tracking sales and..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6857182) RD Richie D. Owner > "I had 4 different customer reps in the short time I used them. But worst of all when went to cancel their useless service they had me locked into a contract that..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6852343) CG Chrus G. Owner > "All the credit card payments go through the till system and makes it really quick and safe" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7052117) VR Verified Reviewer IT Support > "Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) MS Michele S. Manager > "Great help thanks for yoir support and the fun of being able to open back officecon my pone and laptop abd desktop" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7059565) JO Jason O. Managing Director > "When it comes to spilting bills if it didnt print out so many receipts, having ten receipts split at sale makes it anoying" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6860737) MG Mark G. Company Director and Operations Manager > "The security features are excellent from passwords, staff login codes and auto timeout options on the screens." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7005498) AAN Abdullah Al N. FOUNDER, CEO > "Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only provide..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6308344) ER Erlin R. Owner > "What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6387488) SW Sheila W. partner > "I was using another system and I could not get any support from them and if the guy came out to do anything he over charged me for anything he done." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7079232) PD Paul D. Centre Manager > "We have since upgraded to 2 tills and 3 card readers Very Good. When you had a system outage was back up and running in less than 60 minutes" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6827710) SR Stuart R. Director > "You cant drag and drop buttons on till screen to put them in order so it is somewhat difficult to visually set up." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7019329) PG Paul G. Administratuve > "The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7049518) VR Verified Reviewer IT Support > "As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) MG Mark G. Company Director and Operations Manager > "It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7005498) Fay M. Director > "There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6871810) VR Valerij R. Director > "Very easy to find or add products,change prices, card reader working very fast,very fast to retry a transaction." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7090336) PP Paras P. Director > "Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6427592) HG Hamidreza G. Owner > "It also offers useful reporting features and flexibility for different type of businesses." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6863843) VR Verified Reviewer IT Support > "Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) AR Alex R. Bar Manager > "To add, EPOS Now even kindly donated 2 extra handheld terminals to help us deal with the volume of people we were expecting for our event." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6323785) MD Marquita D. Operating manager > "The only thing I did not like was in the beginning of taking card payments I did not process correctly, but again customer service did great getting it corrected." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7004932) Lance M. Chair > "The back office allows my team to handle issues outside the shop." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6864257) AE Aaron E. Owner > "I cannot recommend eposnow to anybody in any industry as from my experience, they have a complete disregard for their customers and fail to provide any level of..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7037594) MS Michele S. Manager > "Easy too use and helpful staff that most always answer fast and the fast payment of my funds into my account." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7059565) CD Cal D. vice chair > "Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6553584) PW PAUL W. MANAGIN DIRECTOR > "We took the epos payments as well as decided to keep it all under one roof, this not only saved us money but gave us a much more modern card processing machine." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6416708) MA Morag A. Centre Manager > "some reports are trickier to access than expected and amount of time learning the system is more than expected but" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7019633) BL Beverley L. owner > "the monthly subscription is much cheaper than other systems we use." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7046277) MB Michael B. Manager > "Months after my contract ended and the account cancelled, Eposnow continues to steal my money every month and refuses to process the refund I'm entitled to." [See full review](https://www.capterra.com/p/152638/Epos-Now/#GetApp___6342106) RD Ryan D. Owner > "Easy to use system, for both the front door and back door of the software, friendly staff and support team, quick response times and knowledgeable staff." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6858717) PT Peter T. Director > "The constant updating of stock can take time and it is slow to load sometimes" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6858260) PG Phil G. Director > "The integration with Xero also works seamlessly, which has been a great help for our accounting." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6856350) MR Muhammad R. admin > "They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7027225) MT Marcus T. Owner > "The till system is very easy to use and navigate , we were able to add our own products and set up till exactly how we wanted it to look" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7020004) FC Ferris C. CEO > "Using Pay By Link is very clumsy and relies on Customers to use their mobile 'phones or email correctly, which many do not." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6687058) FH Fouad H. Owner > "Best pos system easy to use the interface good easy to add items or departments or even customers i am happy" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7085605) CG Chrus G. Owner > "Nothing really the overall way the sales Team and the technical Team dealt with my purchase was second to none" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7052117) ES Emily S. Notary Public, PennDOT agent > "EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. " [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7143509) TW Trevor W. Work part time for my wife. Machine Embroidery > "As an Embroidery business, I find the Stock Control difficult to get to grips with." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6858105) PG Phil G. Director > "The till’s user interface is very intuitive, making it easy for all staff to get up and running with minimal training." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6856350) AZ Andre Z. Opertor > "good and clear but the waiting time was too long but fair that does not help that much when you have customers waiting." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7024455) Bernie W. Manager > "Easy to use difficult to load stock, worked well when running but never could do end of day reconcilliation" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7117560) MOA Muhammad Ousama A. Director > "They convince you to signing 1 year contract, but they tie you to a 3 years contract for a protection plan that you didn’t ask for" [See full review](https://www.capterra.com/p/152638/Epos-Now/#SoftwareAdvice___6562948) Fay M. Director > "The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6871810) VR Verified Reviewer IT Support > "This resulted in a complete interruption to trading." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7137298) SR Stuart R. Director > "You can quickly check what you have sold the previous week which makes re ordering so easy." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7019329) MG Marcello G. Managing director > "Not able to personalise printing orders" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6857769) HB Hugo B. Operation manager > "Also it helps me a lot to give a good service to my clients, because payments became easy to process." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6879734) AP April P. Partner > "Technicians did not know my system and could not provide an owner manual for me to figure out the device and software." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6415636) MW MICHAEL W. Shop Manager > "Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6386967) DG David G. Manager > "Our staff are forced to handwrite orders for the kitchen because the KDS doesn’t work properly." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6683583) DM David M. Chairman > "As a beginner it was easy to use and set up once i had had a little practice using the system The new look which enables products to be displayed is much better" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6865752) MK Mobin K. Dispensing Optician > "The sales sharks make things sound so good and appear to be very helpful in the beginning, but once you've paid them, they trap you" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6826164) BD Blaine D. Owner > "Would love to upgrade but newer models are a bit high for a small business." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6815532) KH Karla H. Owner > "Sometimes a little difficult to find information in the FAQ. " [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6840782) BL Beverley L. owner > "any queries are resolved so easily and the staff are really professional but still friendly." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7046277) MK Melissa K. Florist > "I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6428595) MG Marcello G. Managing director > "Very satisfying hardware and software, quality and reliability quick and hassle free costumer service 24 h" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6857769) AA ADRIANO A. Owner > "they promised me that the credit card surcharge would have be available from September 21st but they didn't deliver, the surcharge was available only one month..." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6044613) Liam B. Owner > "Amazing service and tracking across stock." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7034810) KP KYANNE P. Owner > "The printer broke within about 6 months and they sent me a new machine." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7004359) JH Jason H. Manager > "Very easy to use and has clear instructions when errors are made." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7106227) MB Michael B. Manager > "They are hard to contact during critical times of business, many of their staff are clearly totally inexperienced and inept, their management clearly doesn't care." [See full review](https://www.capterra.com/p/152638/Epos-Now/#GetApp___6342106) JS Jason S. Store Manager > "Its cloud-based design ensures flexibility, while excellent customer support makes it a reliable choice for my business" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6663810) SE Samir E. Owner > "Customer service, the till refused to let me access the till and gave an error message for months." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6400073) SK Shahzad K. Director > "Easy to use highly recommended we used more then one year so i preffer to get all kind of bussiness in uk" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___7096604) PW Pippa W. Owner > "That I can’t connect my kitchen order printer wirelessly." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6685696) NC Nathan C. IT Administrator and Book Keeper > "Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues." [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6426949) AC Amber C. Head Of Places > "I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!" [See full review](https://www.capterra.com/p/152638/Epos-Now/#Capterra___6429541) [View Reviews](https://www.capterra.com/p/152638/Epos-Now/reviews/) ED Erin D. Owner Operator > "Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) JW Jeff W. CEO > "The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480) CT Carleton T. Admin > "The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6612572) ES Elissa S. Owner > "It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785) TA Taryn A. Business Operations Supervisor > "I like how all your reports are in one place and you can easily find the information you need by filtering the reports." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6437877) GF Giuliana F. co owner > "Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561) AB Amile B. Administrator > "It helps to give you a better view and analysis of your sales reports." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866) ES Elissa S. Owner > "In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785) ED Erin D. Owner Operator > "We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) GF Giuliana F. co owner > "After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561) KT Kyla T. Owner > "We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341) ED Erin D. Owner Operator > "On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) AB Amile B. Administrator > "I like the inventory tracking and categorising your products." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866) MW Max W. Manager > "A couple times it lagged when switching screens but nothing major." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578) MW Max W. Manager > "I liked how fast you can ring things up when it's busy." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578) ED Erin D. Owner Operator > "Lightspeed made major errors on our tax forms two years in a row." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) AB Amile B. Administrator > "Lightspeed has help me with sales analysis better." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866) JW Jeff W. CEO > "Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480) RA Railan A. Manager > "Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025) AS Alex S. owner > "basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780) Faiyaz T. CEO > "Its user-friendly interface and customizable features make it a standout option, allowing retailers to personalize the system to meet their..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084) SJ Sean J. CEO > "The customer service we received when their system was crashing was the worst customers service I have experienced in any industry." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6304824) Faiyaz T. CEO > "In addition to its robust capabilities, Lightspeed Retail also provides mobile access and website management functionality, providing retailers..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084) EL Elisa L. Owner/manager > "Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4994010) CE Cody E. Store Manager > "Super simple and easy for my consumers transactions." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6591825) MC Matt C. Pres > "Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430) EK Ekin K. Operations Specialist > "It is capable software system can handle your small retail shop with ease." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___5057285) CV Carolina V. Owner > "Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4985659) Nerissa L. Managing Owner/ Store Manager > "We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3879696) ED Erin D. Owner Operator > "We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) RA Railan A. Manager > "Inventory, POS, Reports, and discount features are all easy to configure and use." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025) AB Allen B. Owner > "In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085) DR Daniel R. Jeweler > "Also the ability to use multiple registers at once and complete payments at the same time has been a life saver." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3550919) ED Erin D. Owner Operator > "It felt like we were stranded on issues, big and small." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) RK Ron K. President > "Overall, operating Lightspeed in multiple locations has made processing retail transactions and managing those transactions easy." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4236667) GF Giuliana F. co owner > "I was shocked, as this had never been disclosed to me during the sales process." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561) CD Cameron D. Owner > "Pricing is affordable for small business. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347) KT Kyla T. Owner > "I do not love the monthly fees now that our yearly discounted rate has come to an end." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341) JF John F. Owner > "years ago it was the best customer service around." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6139527) HA Henry A. Owner > "Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6122275) MZ Melana Z. server > "very good, easy to use, learn and very quick to take guests orders, course meals, and send to Kitchen." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6161140) FJ Frank J. CEO > "They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4940279) LB Lynda B. Owner > "Payment processing is good." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6113432) DS David S. Owner > "They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4922683) MH Miguel H. CEO > "Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3589157) AS Alex S. owner > "The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780) MS Madhusudan S. Software Engineer > "Many features, including simple refunds and returns." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4587257) BH Brandy H. Owner > "I cant get them to prove any damage and they haven't returned the product which I technically own. And now of course my sales rep Simon tells..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073) NS Nonde S. Sales and Marketing Manager > "The pros of lightspeed Is that it helps in sorting out our shops inventory very well and simplifies our work and their customer service is on..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___2955562) MC Matt C. Pres > "I had an issue with the POS service - it took 3 months just to get a response! " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430) CS Cynthia S. Owner > "Accuracy is very important and when I run a report or look at inventory it is correct." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4753466) JK Jeff K. owner > "Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___4873271) CA Christine A. Accountant > "You can manage inventory and run reports easily." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4254750) CD Cameron D. Owner > "Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347) CD Catherine D. Owner > "For a price that a small business can afford, Lightspeed allows us to have an efficient POS and integrated inventory system. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3245681) VR Verified Reviewer Director > "Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___5074553) BC Brian C. Owner > "Inventory management was easy." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023) CS Carly S. Owner > "The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4866554) KM Kaleigh M. Owner > "I am beyond ecstatic to be able to track my inventory in real time, manage payroll hours with ease, add items and price them almost instantly,..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3172209) Sarah C. Director > "We have actually found the system to be slower than before and with many glitches with stock deduction and control." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289) RL Rebecca L. Manager > "As we started to accept e-transfer payments we were able to add and monitor this detail easily within our system." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3227814) BC Brian C. Owner > "A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023) GJ Gabriel J. STORE MANAGER > "I am glad we chose them for our business, They are friendly and customer service oriented when I have an issue or problem" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3517089) Sarah C. Director > "I don't know how Lightspeed is able to get away with behaviour that flagrantly ignores anti-competition laws in the UK." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289) EC Elizabeth C. General Manager > "Creating items and managing retail is very easy through Lightspeed Retail. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3561523) JP James P. Director > "for the last 2 years we have not been able to reconcile inventory counts due the software timing out. but the icing on the cake was when they..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3793515) SA Sam A. Owner > "Appears simple and easy to use, simple to set up and cost effective." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6295814) CH Chris H. General manager > "Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539) JV Janet V. Owner > "It is a very user friendly system. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6057836) CH Chris H. General manager > "Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539) Noemí P. Marketing Director > "Lightspeed is one of the best out there in terms of inventory management." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4320102) JA James A. owner > "Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6293788) BB Brian B. Owner > "Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3362812) AC Anna C. CEO > "For example, we were sold on a shopify integration, which is not true." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6210077) WG Willis G. Owner > "Entering inventory was very straight forward and I was able to make sales immediately." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3730982) BH Brandy H. Owner > "I didn't like that it was web based if I didn't have an iPad and I was told that using my computer was just as easy, which I disagree." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073) MS Matt S. Accounts assistant > "Very simple to use and great reporting features for things like daily sales by product." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4473495) HG Helena G. CEO > "I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT!" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5070221) AS Arjun S. Technology officer > "I liked the design of the software and support was very helpful in temporarily solving issues." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3932413) AB Allen B. Owner > "HOURS have been spent trying to work with this company on this issues and the level of customer service is so sub par" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085) [View Reviews](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) ## User interface 3.77 (716) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) 4.03 (975) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Epos Now Top features 43/50 - Accounting Integration - Activity Dashboard - AI Copilot - API - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Cash Management - Commission Management - Credit Card Processing - Customer Database - Customer History - Customizable Reports - Data Import/Export - Data Synchronization - Discount Management - eCommerce Management - Electronic Payments - Electronic Signature - Email Marketing - Employee Management - For Retail - Generative AI - Gift Card Management - Inventory Management - Inventory Replenishment - Inventory Tracking - Loyalty Program - Multi-Currency - Multi-Location - Order Management - Payment Processing - Point of Sale (POS) - Price/Margin Management - Pricing Management - Product Catalog - Promotions Management - Purchase Order Management - Real-Time Data - Real-Time Reporting - Real-Time Updates - Receipt Management - Reporting & Statistics - Retail Inventory Management - Retail Management - Returns Management - Returns Tracking - Sales Reports - Sales Tax Management - Sales Trend Analysis [See all features](https://www.capterra.com/p/152638/Epos-Now/#features) Lightspeed Retail 42/50 - Accounting Integration - Activity Dashboard - AI Copilot - API - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Cash Management - Commission Management - Credit Card Processing - Customer Database - Customer History - Customizable Reports - Data Import/Export - Data Synchronization - Discount Management - eCommerce Management - Electronic Payments - Electronic Signature - Email Marketing - Employee Management - For Retail - Generative AI - Gift Card Management - Inventory Management - Inventory Replenishment - Inventory Tracking - Loyalty Program - Multi-Currency - Multi-Location - Order Management - Payment Processing - Point of Sale (POS) - Price/Margin Management - Pricing Management - Product Catalog - Promotions Management - Purchase Order Management - Real-Time Data - Real-Time Reporting - Real-Time Updates - Receipt Management - Reporting & Statistics - Retail Inventory Management - Retail Management - Returns Management - Returns Tracking - Sales Reports - Sales Tax Management - Sales Trend Analysis [See all features](https://www.capterra.com/p/120491/Lightspeed-Retail/#features) ### Recognition No recognitions have been awarded to Epos Now Lightspeed Retail is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Epos Now Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Lightspeed Retail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Epos Now - By Epos Now - Located in United States - Founded in 2011 Lightspeed Retail - By Lightspeed - Located in Canada - Founded in 2012 ## Popular Comparisons [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) vs [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[4.64 (3,029)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) $349one time Price $0/month 3.8 Features 4.5 3.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152638-275802/Epos-Now-vs-Square-Point-of-Sale) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [Shopify](https://www.capterra.com/p/83891/Shopify/)[4.54 (6,685)](https://www.capterra.com/p/83891/Shopify/reviews/) $109/month Price $29/month 3.9 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/83891-120491/Shopify-vs-Lightspeed-Retail) [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) vs [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)[4.63 (2,290)](https://www.capterra.com/p/171165/PayPal-Here-app/reviews/) $349one time Price $0.01 3.8 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152638-171165/Epos-Now-vs-PayPal-Here-app) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,395)](https://www.capterra.com/p/207944/PayPal/reviews/) $109/month Price $0.29 3.9 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/120491-207944/Lightspeed-Retail-vs-PayPal) [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) vs [Clover](https://www.capterra.com/p/226864/Clover/)[3.77 (570)](https://www.capterra.com/p/226864/Clover/reviews/) $349one time Price Contact vendor for pricing 3.8 Features 3.8 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/152638-226864/Epos-Now-vs-Clover) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [RetailEdge](https://www.capterra.com/p/76636/RetailEdge/)[4.76 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) $109/month Price $495one time 3.9 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/76636-120491/RetailEdge-vs-Lightspeed-Retail) [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) vs [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[4.56 (240)](https://www.capterra.com/p/205337/Shopify-POS/reviews/) $349one time Price $5/month 3.8 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152638-205337/Epos-Now-vs-Shopify-POS) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[4.56 (240)](https://www.capterra.com/p/205337/Shopify-POS/reviews/) $109/month Price $5/month 3.9 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/120491-205337/Lightspeed-Retail-vs-Shopify-POS) [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) vs [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[4.62 (365)](https://www.capterra.com/p/180087/Boulevard/reviews/) $349one time Price $176/month 3.8 Features 4.4 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152638-180087/Epos-Now-vs-Boulevard) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)[4.63 (2,290)](https://www.capterra.com/p/171165/PayPal-Here-app/reviews/) $109/month Price $0.01 3.9 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/120491-171165/Lightspeed-Retail-vs-PayPal-Here-app) [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) vs [Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[4.15 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/) $349one time Price $69/month 3.8 Features 4.1 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/136301-152638/Toast-POS-vs-Epos-Now) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[4.64 (3,029)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) $109/month Price $0/month 3.9 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/120491-275802/Lightspeed-Retail-vs-Square-Point-of-Sale)