# Lightspeed Retail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lightspeed Retail Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more. Source: https://www.capterra.com/compare/120491-193224/Lightspeed-Retail-vs-Inventory-Control --- # Lightspeed Retail Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lightspeed Retail ## What is Lightspeed Retail? Future-proof your retail business with Lightspeed EPOS and its features like contactless payment, omnichannel loyalty & advanced eCommerce solution. Manage your inventory, customers, employees, and sales from your laptop, iPad, or mobile phone! Accept all payment methods and cut down your check-out time in-store & online. Save time by using integrated purchasing catalogs. Make data-driven decisions to grow your business by tracking costs, old inventory and automating low stock alerts. ## What is Lightspeed Retail used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Overall rating Based on 975 user reviews Reviews sentiment Positive 76% Neutral 6% Negative 17% Pros & cons Effortless daily operations management Remote access and data security Frequent glitches and slowdowns Limited and unreliable payment options Starting price $109 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightspeed Retail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lightspeedhq.com/&name=Lightspeed Retail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed Retail 4.0 (975) VS. [3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $109 Flat Rate, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (968) Ease Of Use 3.8 (711) Value For Money 3.8 (776) Value For Money 3.6 (664) Customer Service 3.9 (912) Customer Service 3.6 (686) ## Lightspeed Retail alternatives [4.8 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month [4.4 (276)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Highest Rated [4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting price $2500.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/120491/Lightspeed-Retail/alternatives/) ## Who uses Lightspeed Retail? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless daily operations management 93% positive reviews out of 107 Most reviewers find ease of use crucial, allowing quick onboarding and simplifying everyday business tasks. Frequent glitches and slowdowns 68% negative reviews out of 189 Some reviewers report bugs and issues, including system crashes, slow performance, and unresolved technical problems. Sarah C Director, 2 - 10 employees. "We have actually found the system to be slower than before and with many glitches with stock deduction and control." Remote access and data security 93% positive reviews out of 58 Most reviewers describe cloud-based system as enabling secure, real-time access to business data from anywhere. Limited and unreliable payment options 69% negative reviews out of 107 Some reviewers describe payment processing as restrictive, with integration problems, frequent outages, and high fees. Jeff K owner, 2 - 10 employees. "Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate" Intuitive and clear interface 90% positive reviews out of 41 Most reviewers indicate navigation is straightforward, making training, item management, and reporting easy for all users. Challenging contract and refund policies 75% negative reviews out of 89 Most reviewers report contract and refund issues, citing inflexible terms, misleading sales, and delayed cancellation responses. Frank J CEO, 11 - 50 employees. "They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 3.2 (116) 56.90% of 116 reviewers that rated this feature as important or highly important With Lightspeed Retail, you can easily track, reorder, and manage inventory across locations. Reviewers appreciate its simplicity for adding items and updating quantities, but some report integration issues with Shopify and find the process overly complex for bulk updates. Sales Reports 3.3 (76) 44.74% of 76 reviewers that rated this feature as important or highly important Lightspeed Retail gives you access to detailed, fast sales reports with flexible filters and multiple report types. Reviewers appreciate the clarity, ease of use, and ability to track sales by item and timeframe, though some mention extra fees for advanced analytics. Payment Processing 2.7 (80) 52.50% of 80 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 4.2 (63) 49.21% of 63 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Mobile Access 4.1 (62) 35.48% of 62 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Order Management 3.6 (55) 47.27% of 55 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Lightspeed Retail 107 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Track the status of assets and whether they're checked in or out Track employees' arrival and departure timings for payroll purposes Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Software used by Bakery shops and services Operate/access software on iPad Devices Specifically for jewelry store management Software designed for use by liquor stores For Retail Stores Designed for small businesses Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Cross-checking financial records with physical inventory counts and records Monitor product stock levels With Lightspeed Retail, you can easily track, reorder, and manage inventory across locations. Reviewers appreciate its simplicity for adding items and updating quantities, but some report integration issues with Shopify and find the process overly complex for bulk updates. Maintain and control the stock level of inventory Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Group and package individual but related items as one package set Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Facilitate the process of ordering and the mail delivery of products Automate workflows and trigger campaigns based on customer actions Provides intelligence to make the right inventory purchasing decisions. Access software remotely via mobile devices Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations Manage multiple teams and operations from a central location Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Present a catalog of inventory that customers can view Customize the specifications of a finished product to meet the particular needs of a customer Ability to link barcodes or serial numbers with specific items for identification Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling Purchase and replenish product stock based on inventory levels and needs Allows service businesses to track ongoing repairs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores For retailers Track and facilitate returns of products sold See what items have been returned Information about revenue from sales of a particular product in the past. Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. An order generated by a seller to a customer, containing details about products or services Lightspeed Retail gives you access to detailed, fast sales reports with flexible filters and multiple report types. Reviewers appreciate the clarity, ease of use, and ability to track sales by item and timeframe, though some mention extra fees for advanced analytics. Calculation of consumption tax imposed on the sale of goods/services Search and filter data across systems to locate required information by entering keywords or certain criteria Optimize and manage the search engine optimization efforts for a website or digital content Track and assign specific serial numbers to products Checkout of online store Internal and external product tracking codes Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Manage all supplier data and operations Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Interactivity between software and users by touching areas on the screen of display devices Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 3.9 (966) 3.9 Based on 966 reviews ## Pricing Value for money 3.8 (776) Free Trial [View pricing plan details](https://www.capterra.com/p/120491/Lightspeed-Retail/pricing/) Basic $109.00 Flat Rate,Per Month It includes: - Retail POS - Integrated Payments - Inventory Management - Access supplier catalogs - Onboarding and professional service options - 24/7 Chat Support Core $179.00 Flat Rate,Per Month It includes: - In-store loyalty - Advanced sales, staff and inventory reports - Accounting, ecommerce and marketing integrations - Built-in Lightspeed eCommerce - Mobile Scanner App Plus $339.00 Flat Rate,Per Month It includes: - Custom reporting - API access - Workflows - Custom User Roles - 24/7 Phone Support Value for money 3.8 (776) 3.8 Based on 776 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ Homebase](https://www.capterra.com/p/153076/Homebase/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (912) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (912) 3.9 Based on 912 reviews ## User reviews Overall rating 4.0 Based on 975 reviews Filter by rating 5(545) 4(192) 3(64) 2(40) 1(134) Mentioned topic Sorted by most recent RM RUDY M. Dirigeant Restaurants ### "A fuir si vous cherchez un partenaire " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 1, 2026 J'ai eu l'occasion de tester plusieurs logiciels de caisse, au delà du fait que cette société est américaine et qu'elle nous soumet au bon vouloir de son gouvernement qui peut bloquer toute notre économie en 1 clic, il s'agit surtout d'un système qui ne prend aucunement en compte le besoin d'accompagnement des restaurateurs, tout est figé, on ne peut joindre personne en cas de problème, ils ont la main sur votre commerce et vous n'avez aucun moyen de pression s'ils ne vous répondent pas. Vous êtes prisonniers de ces gens et votre seul recourt c'est de discuter avec un bot qui ne comprend absolument rien à ce que vous lui demandez. Poser lui 3 fois la même question, vous aurez 3 réponses totalement différentes. Parlez lui de ticket Z et vous le verrez fumer parce qu'il ne sait même pas de quoi il s'agit, amusant pour un logiciel de restauration... A fuir sans hésitation Pros Si vous n'avez rien à leur demander, tout va bien Un service de pourboire intégré que les employés apprécient Cons Tout le reste est catastrophique, bots qui ne comprennent rien, ticket Z introuvable, SAV absent, logiciel inadapté à la restauration Switched from [L'Addition](https://www.capterra.com/p/181975/L-Addition/) sous la pression de l'un de mes associés Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2026 Hi Rudy, Appreciate you sharing this feedback - We apologize for the frustration caused by our current support model and the difficulty in accessing industry-specific help like Z-reports. This has been escalated to our management team for immediate review. We will be in contact shortly to discuss next steps if they haven't already reached out. All the best, Your Lightspeed Team ES Elissa S. Owner Retail ### "After 11 years of service, I am switching to a different POS system and would not recommend Lightspeed." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 October 22, 2025 I have spent hours on chat and phone support, trying to come up with a solution to an outdated machine that does not connect/stay connected. It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine. Yesterday I waited in the phone queue for over an hour, waiting for customer support. This is unique to Lightspeed, as I rarely waited longer than a few minutes for support when Shopkeep owned the software. I have already ordered hardware for a new POS system and will be discontinuing use of Shopkeep by Lightspeed, despite having almost a full year of prepaid service remaining. For me it is not worth the stress and frustration. Pros I signed on in 2014 when this software was still owned by Shopkeep. It did everything that we needed it to do and support was always available. Unfortunately that is no longer the case. Cons Shopkeep was purchased by Lightspeed. They want all customers to switch to their credit card processing, Lightspeed Payments, eliminating competition and taking control of pricing out of the customer's hands. As a customer who chose not to switch I am given one option of an outdated credit card machine that no longer works well with the retail app. In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail POS subscriptions. Alternatives considered [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) Reasons for choosing Lightspeed Retail It was less complicated and more streamlined. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GF Giuliana F. co owner Retail ### "Lightspeed Deception" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2025 I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. Pros What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. Cons Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reasons for choosing Lightspeed Retail Because we were told by our sale rep both by phone and in writing that we did not have to go with Lightspeed Credit Card Processing and no Contracts Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Erin D. Owner Operator Hospitality ### "Regret ever choosing Lightspeed " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 20, 2025 If you’re considering Lightspeed, please read this before signing up. We used Lightspeed for many years, and I can honestly say it was one of the most frustrating and disappointing vendor relationships we’ve had. I held off on sharing this publicly until after we switched POS systems, because I genuinely worried they might try to make the transition harder. And based on how they operate, that concern didn’t feel paranoid. Lightspeed made major errors on our tax forms two years in a row. We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves. This issue, which we were told many times is so easily fixed, took 3 months to fix, causing a whole lot of stress in our business & personal lives. On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful. Anytime we needed real answers, we were ghosted by not only their support team, but our actual account managers. It felt like we were stranded on issues, big and small. What’s worse, when we first signed up, they were offering $250 Amazon gift cards in exchange for positive reviews. So if you’re wondering why their ratings seem suspiciously high in some places… that might be part of it. We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it. Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If you’re unhappy with Lightspeed, trust me, you’re not stuck. There’s better out there, and you’ll wish you switched sooner. Pros App interface was nice, easy to use. Reporting was okay and easy to navigate. The whole backend was simple & easy. Cons Customer service was virtually non existent & felt like they were intentionally trying to lose me as a customer towards the end. Slow and outdated programming. Awful account managers. 0 communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2025 Erin, we’re sorry to hear about the challenges you faced, particularly the frustration around delays in resolving your tax form issue. This is not the level of service we aim to provide, and we understand how disruptive this must have been for your business. While we can’t identify your account from the details in your review, we recognize that you have decided to move to another provider. However, we thank you for taking the time to share your feedback with us so we can bring it to our internal teams. We wish you all the best in your future business endeavours and thank you for the time you spent with Lightspeed. The Lightspeed Team HN Heidi N. Owner Retail ### "Will NEVER recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 8, 2025 November 2024 sent an email of 'needs' that are required to sign on. All of them were available. Now June 2025 and getting ready to go live (as our busy season started in April) and find out that one of my requirements cannot be done. One that is non-negotiable nor a work around available. Hundreds of hours wasted and no one will return my email with a request for refund.... Pros Not able to use after paying for 9 months to get set up - nothing good to say. Lots of fake promises Cons Lied to from the start and now will not return my email with a request for refund after proof (emails saved) were sent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Andre D. President Retail ### "Stay away from them " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 17, 2025 No service, no support then extra charge without reason for no service just for penalty. Stay away from them Pros Market leader, works well when you don’t need support, customer service is almost inexistent. Used to be good Cons Absolutely unacceptable predator To overcharge outside of contract for unwanted un-needed services. Unlawful company, stay away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Max W. Manager Retail ### "Pretty easy to use and does what I need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2025 Pros Nice for keeping track of stuff in the shop, and doesn’t take too long to figure out. I liked how fast you can ring things up when it's busy. Helps the day move along better. Cons A couple times it lagged when switching screens but nothing major. Still worked fine in the end, just made me wait a few extra seconds here and there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2025 Thank you so much for taking the time to share your experience! We're glad to hear that Lightspeed Retail is helping you stay organized and keep things moving quickly during those busy moments—that’s exactly what we aim for. We appreciate your note about the occasional screen lag. While we're happy it didn’t majorly impact your workflow, we’ll definitely keep this in mind as we continue optimizing performance. Thanks again for choosing Lightspeed. We're here if you ever need support or have suggestions—we’re always listening! —The Lightspeed Team JY Jed Y. Owner Retail ### "Excellent POS for a bike shop." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2025 Overall we have been very happy with Lightspeed Retail. I would recommend it to any bike shop that is looking for a POS. Pros Lightspeed is easy to learn and very capable for our bike shop business. It allows us to track inventory and is a good point of sale. Cons There are a couple things that need improvements. One area is that purchase orders need to show the SKU of the items. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We switched from Quickbooks to Lightspeed because we needed a more robust POS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2025 Hi Jed, Thanks so much for your review! We're thrilled to hear Lightspeed is working well for your bike shop. We appreciate your feedback about purchase orders and will share it with our team as we continue to improve. Thanks again for recommending us! The Lightspeed Team AB Amile B. Administrator Hospitality ### "Lightspeed for Coffee Shop and boutique" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2025 Lightspeed has help me with sales analysis better. It’s gives you a report graph to compair sales in whatever period or in categories. Pros I like the inventory tracking and categorising your products. It helps to give you a better view and analysis of your sales reports. Cons I didn’t like the download button only has 1 option. It’s good to add pdf option too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2025 Thanks so much for your review! We're thrilled to hear that Lightspeed has been helpful for tracking inventory and analyzing your sales—especially with the reporting graphs and category insights. We also really appreciate your feedback about the download button—it’s a great suggestion. We're always looking for ways to improve and make things more flexible for our users. Thanks again for being part of the Lightspeed community. The Lightspeed Team NM Naoki M. Manager Retail ### "Good all in one option for POS system, inventory management and eCommerce option." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 3, 2025 Pros Easy to create promotions for certain products. Helpful that the platform can also be used for inventory management and restock levels can be set. Also good that it syncs with Shopify. Cons The reporting mobile app could be improved. The app sometimes glitches and is slow to update. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reasons for choosing Lightspeed Retail We found Lightspeed Retail to be better for the various variations of products we hold such. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2025 Naoki, Thanks for the great review! We're glad Lightspeed is working well for your promotions and inventory. We appreciate the feedback on the mobile app—it's always important to hear direct feedback from our customers. Best, The Lightspeed Team [View all Reviews](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Popular comparisons [Epos Now vs Lightspeed Retail](https://www.capterra.com/compare/120491-152638/Lightspeed-Retail-vs-Epos-Now)[Shopify vs Lightspeed Retail](https://www.capterra.com/compare/83891-120491/Shopify-vs-Lightspeed-Retail)[PayPal vs Lightspeed Retail](https://www.capterra.com/compare/120491-207944/Lightspeed-Retail-vs-PayPal)[RetailEdge vs Lightspeed Retail](https://www.capterra.com/compare/76636-120491/RetailEdge-vs-Lightspeed-Retail)[Shopify POS vs Lightspeed Retail](https://www.capterra.com/compare/120491-205337/Lightspeed-Retail-vs-Shopify-POS)[PayPal Point of Sale vs Lightspeed Retail](https://www.capterra.com/compare/120491-171165/Lightspeed-Retail-vs-PayPal-Here-app)[Square Point of Sale vs Lightspeed Retail](https://www.capterra.com/compare/120491-275802/Lightspeed-Retail-vs-Square-Point-of-Sale)[Meevo vs Lightspeed Retail](https://www.capterra.com/compare/120491-172058/Lightspeed-Retail-vs-Meevo-2)[PHP Point of Sale vs Lightspeed Retail](https://www.capterra.com/compare/120491-145413/Lightspeed-Retail-vs-PHP-Point-of-Sale) [POS Nation for Retail vs Lightspeed Retail](https://www.capterra.com/compare/59952-120491/POS-System-vs-Lightspeed-Retail)[Rain POS vs Lightspeed Retail](https://www.capterra.com/compare/120491-140893/Lightspeed-Retail-vs-Rain-Point-of-Sale)[Odoo vs Lightspeed Retail](https://www.capterra.com/compare/120491-135618/Lightspeed-Retail-vs-Odoo)[Datascan Pharmacy Software vs Lightspeed Retail](https://www.capterra.com/compare/120411-120491/Datascan-Pharmacy-Software-vs-Lightspeed-Retail)[WooPOS vs Lightspeed Retail](https://www.capterra.com/compare/120491-165410/Lightspeed-Retail-vs-WooCommerce)[Square for Retail vs Lightspeed Retail](https://www.capterra.com/compare/120491-170272/Lightspeed-Retail-vs-Square-for-Retail)[Phorest vs Lightspeed Retail](https://www.capterra.com/compare/113530-120491/Phorest-Salon-Software-vs-Lightspeed-Retail)[Loyverse POS vs Lightspeed Retail](https://www.capterra.com/compare/120491-150632/Lightspeed-Retail-vs-Loyverse-POS)[Clover vs Lightspeed Retail](https://www.capterra.com/compare/120491-226864/Lightspeed-Retail-vs-Clover)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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