Commusoft vs FieldAware: Which is a better fit?

Having previously used an older version of Commusoft to upgrade to the latest version was a godsend. Everything is easier to find, and the system itself is nice and clean and fresh.

As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users.

Reporting is a great tool to easily see what jobs our outstanding in order to keep on top of invoicing etc.

Nothing about this software is disliked by myself or our users.

It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important.

Card and account integration. Some of the certificates difficult to use.

If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.

No real issues can be a bit slow but more likely our internet speeds.

FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields.

This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

Leah L

It's easy to learn with many advanced features that will help us as we continue to grow. The best thing about FieldAware though is how it continually evolves, in many ways based on our suggestions.

The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision.

Godwin Appiah G

Mechanical engineer

The training time queit very low. It helps to reduce paper, It is a good Scheduling program that help to expedite tech on-site field visits and increase accountability on job sites.

Charles C

President

Each time a revision is release they create more problems due to lack of testing before releasing the update.

However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.

My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse.