Zuper vs FieldAware: Which is a better fit?

The ease of use and ability to customize to fix our unique business set up. Friendly customer support who responds as soon as possible to help you.

This has been a journey full of late nights and very meticulous alterations to templates and workflows, and everyone has stuck with us through it all.

We had some push back from our subcontractors in the beginning; however, they now all love it. It has been a HUGE asset to our company and I what I am most proud in accomplishing.

The app interface confused my field staff somewhat.

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful.

The team at ccc says the photo upload software can be clunky and may crazy app.

The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving.

George G

CTO

Does not yet support fleet management features but they are in the roadmap.

FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields.

This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

Leah L

It's easy to learn with many advanced features that will help us as we continue to grow. The best thing about FieldAware though is how it continually evolves, in many ways based on our suggestions.

Charles C

President

Each time a revision is release they create more problems due to lack of testing before releasing the update.

Godwin Appiah G

Mechanical engineer

The training time queit very low. It helps to reduce paper, It is a good Scheduling program that help to expedite tech on-site field visits and increase accountability on job sites.

My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse.

However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.

Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product.