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Cherwell Service Management vs InvGate Service Management: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Features in IT Ticketing Systems
27
39
36
Best performer
39
  • Activity Tracking
  • Customizable Templates
  • Help Desk Management
User satisfaction
4.3
User reviews167
Ease of use
4.2
Functionality
4.4
Value for money
4.4
Customer support
4.3
4.6
User reviews112
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
121158
5 screenshots
133392
5 screenshots

Cherwell Service Management

27/39
  • Access Controls/Permissions
  • Activity Tracking
  • Automated Responses
  • Customizable Templates
  • Help Desk Management
  • IT Asset Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Prioritization
  • Search
  • Service Reporting
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Automated Routing
  • Change Management
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Incident Management
  • Knowledge Base Management
  • Problem Management
  • Release Management
  • Reporting/Analytics
  • Reporting & Statistics
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide IT Ticketing Systems Software Features -

InvGate Service Management

Top Features
36/39
Show IT Ticketing Systems Software Features +

Cherwell Service Management

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InvGate Service Management

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Cherwell Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
InvGate Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cherwell Service Management
  • By Cherwell Software
  • Located in United States
  • Founded in 2004
InvGate Service Management
  • By InvGate
  • Located in United States
  • Founded in 2004
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