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Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.
Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
We've been using Cherwell for two years, and I still feel we've made the right choice. Its OOTB is excellent, and the ability to customize and expand the capabilities is great.
I would seriously consider NOT working for a company that uses this software for change control.
This product stands up against the Goliaths at a much better price point and value. It is gaining rapidly on the top two competitors, and for very good reason.
Worst commercial software platform I have ever seen.
If you can dream it you can do it. They have a great community that is willing to help.
I dislike that, at times, certain tickets really require me to fill out a specific piece of information before saving the ticket.
Amazing user friendly and great flow. Looking forward to being admin if the tool.
The software becomes sluggish at times when the servers get over loaded so the users experience increased load times between screens.
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
Cherwell Service Management
InvGate Service Management
Top FeaturesCherwell Service Management
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InvGate Service Management
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