# Compare Cherwell Service Management vs Agile CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Cherwell Service Management and Agile CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121158-135148/Cherwell-Software-vs-Agile-CRM --- # Cherwell Service Management vs Agile CRM Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Cherwell Service ManagementAgile CRM2/4 selected [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.3 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) [## Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.3 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) Starting Price $189.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [166 reviews](#user-reviews) Positive 142 Neutral 16 Negative 8 [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Starting Price $8.99 Value-for-Money 4.1 Functionality 4.1 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [524 reviews](#user-reviews) Positive 413 Neutral 62 Negative 49 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Airtable 4.6 (2,231) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Zoho Projects 4.5 (861) * * * Starting Price $4.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Smartsheet 4.5 (3,508) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (991) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in IT Ticketing Systems Software Best performer 29 / 41 Only Cherwell Service Management - Asset Lifecycle Management - Change Management - Configurable Workflow 25 / 41 Only Agile CRM - Activity Tracking - Customizable Templates - Help Desk Management User satisfaction User satisfaction 4.3 User reviews[166](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.4 Customer support 4.3 User satisfaction 4.1 User reviews[524](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Ease of use 4.0 Functionality 4.1 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $189Per Feature, Per Month - Free version - Free trial Price starts from $8.99Per Feature, Not provided by vendor - Free version - Free trial Best for Best for Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users. Best for Small to medium size businesses that require sales, marketing and service automation ## User reviews Pros & cons NO Nneka O. Epic Technical Analyst > "Initially, I had to get used to finding journal notes and comments, but now I am quite comfortable using Cherwell." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___6669226) CC Cosmin C. Senior IT Auditor > "Reporting is not very user friendly." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___6665497) Amit B. System Developer > "Cherwell as a ticket management tool gives some good features like groupings, report generations and even timely email sending options which..." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___3786892) CA Clayton A. Student Technology Assistant > "I dislike that, at times, certain tickets really require me to fill out a specific piece of information before saving the ticket. While it..." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2326240) André L. Systems Administrator > "Therefore, the option to use the asset management is pretty interesting as well and you can access it from anywhere without you have an..." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___3139081) VR Verified Reviewer IT > "It was a major challenge configuring it to our needs." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2981793) VR Verified Reviewer HelpDesk II > "This ticket system is efficient and as customizable as the person might choose if they have the know-how and drive to do so, ease of..." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2793536) Mark D. Director of Operations & Data Management > "Once a user clicks into the case they've been assigned, it becomes very difficult to get a complete view of the thread and what has been..." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2414189) VR Verified Reviewer Director of IT Support > "Cherwell is a robust ITSM, you can customize the forms, notifications, workflows, almost everything." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2783896) AF Abby F. Sr. Solutions Center Analyst > "It's not very intuitive on the admin side." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#SoftwareAdvice___3534752) MF Maizy F. Music Director > "It's user friendly, and has options and controls for almost anything I'd want to enter for the tickets. " [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___3546060) VR Verified Reviewer Applications Administrator > "Some of them are straight forward and some really require a lot of time to get going, more so than you would expect for similar products." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2860512) CA Clayton A. Student Technology Assistant > "We have the ability now to easily keep an eye on all service requests from any client at any time." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2326240) Mark D. Director of Operations & Data Management > "The interface is clunky at best and unusable at worst." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2414189) Mark D. Director of Operations & Data Management > "A dashboard, while not terribly elegant looking, does provide insights into open cases within a users area." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2414189) Mark D. Director of Operations & Data Management > "There is simply too much going on within the cases screen itself." [See full review](https://www.capterra.com/p/121158/Cherwell-Software/#Capterra___2414189) [View Reviews](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) MS Muadzam S. Area Manager > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7047889) FK Farman K. Software Developer > "Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7051973) MS Muadzam S. Area Manager > "Real-time collaboration and automated workflows boost productivity and make managing multiple locations much easier." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7047889) DS D S. other > "Unbelievable response to put garbage data into a CRM as a work around which then negates nearly all the other functionality e.g.,..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6141563) AaM Alfiya ashfaque M. Software Engineer - QA > "I have used this for a year and a half and it is pretty good platform to use if you are a sales guy. Since I belong to the engineering..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___6670464) Ana Paula E. Environmental Consultant > "It also lacks some functions such as project management, something that certain competencies do have." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6025702) FK Farman K. Software Developer > "This unified view helps teams move faster on opportunities and maintain better relationships without juggling multiple separate tools." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7051973) AL Aaron L. President > "I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3908131) Marko S. Administrator > "All tasks sorted and we actually made profit using it, unparalleled task management being the top feature." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) MB Michael B. Founder > "Such a good price for great features and a good UI. But some glitches prevent me from using it any longer." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6159532) MB Mark B. Owner > "This CRM offers so many options it can feel a bit overwhelming to use but their customer support were also very helpful." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7006874) JD Jasmine D. manager > "you also cannot download your campaigns and have to apistakingly go through and either have a replacement app ready or post everything..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) Gina S. Process Management Analyst > "From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6190614) MP Mike P. President > "Cannot develop a long-range program without running into the limits on "nodes" per sequence or number of sequences." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3811955) Caleb T. Mechanical Engineer > "I use it every day, and once you get the hang of the workflow, it is pretty helpful." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7010856) Minsu K. CEO > "The help files and tutorials were of poor quality and were not always maintained up to date with changes in the software's layout, for..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4416145) Marko S. Administrator > "All thanks to Agile and its features." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) TJ Timo J. marketing expert > "Also not using it's full potential, seems difficult." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6040958) Marko S. Administrator > "Unique and absolutely CRM that we will use a a paid version - yes, it is that great." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) JD Jasmine D. manager > "Then when i wanted to cancel they wouldn't call me to cancel (they require a phone call to cancel) and charged me ANOTHER month." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) PK Petteri K. Coach > "The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6106461) Almodyr B. Data Analyst > "The least I like about Agile CRM is that it can be difficult to use for new users and that the interface can be a little confusing." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4616610) VR Verified Reviewer HR > "I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal...." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4790693) JD Jasmine D. manager > "Over the last year the campaigns stopped sending emails and the last 6 months they stopped sending altogether." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) VR Verified Reviewer IT Recruiter > "This platform provides an extensive array of functionalities, such as automated email campaigns and customizable dashboards, that..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4797526) TJ Timo J. marketing expert > "It was bit difficult to use and to deploy." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6040958) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "Its user-friendly design and array of features, such as email marketing, sales automation, customer service, and a mobile app, make it..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4622494) Michael M. Loan Consultant > "It can be a bit on the tedious side to customize and set up." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4382434) Marko S. Administrator > "Customer support is amazing amd" [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) JD Jasmine D. manager > "They refused to give me any compensation for all the months of their product not working." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) CD Chris D. Specialist > "Agile CRM offers powerful automation features, such as lead scoring, email campaigns, and workflow automation." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4699940) SW Sam W. Marketing Manager > "Multiple issues with email deliverability." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3584071) VR Verified Reviewer Assistant Professor Pediatric > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4807926) SW Sam W. Marketing Manager > "Doesn't deliver on the majority of promises it makes." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3584071) DC Divaldo C. CEO > "I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4460808) ZM Zandrich M. CMO/COO > "Although it would be difficult to find fault with Agile on the surface, Agile CRM lacks integration with a few niche APIs we happen to..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3522436) VR Verified Reviewer Tech consultant > "Our organization relies heavily on Agile CRM for daily operations, as it's utilized across all departments to handle various tasks,..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4772551) CS Chiara S. Consulente freelance > "You buy the solution, you pay a solution and then clicking here and there you just realize you didn't buy the all package because..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3207622) VR Verified Reviewer IT Recruiter > "Agile CRM stands out as a remarkable CRM platform that empowers businesses to efficiently handle customer relationships and sales." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4797526) SP Shekhar P. Digital Marketing > "Always has server delay issue, did not send emails to contacts just shows email sent in activities." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3142602) VR Verified Reviewer Senior Software Engineer > "Moreover, the extensive range of features available is unmatched, and the ability to automate repetitive tasks has been a real..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4777654) Marija Š. Customer Success Manager > "Features like bulk actions based on contact name / email, selecting unsubscribed contacts from the campaign reports tab etc. are..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2691870) VR Verified Reviewer Senior Software Engineer > "We can track the work done by every individual easily and also we can micro manage our project." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4252930) LM Lee M. Managing Partner > "They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "I have found it to be a great tool for managing customer relationships, automating marketing tasks and tracking leads." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4622494) LM Lee M. Managing Partner > "Used to use heavily (20,000+ contacts) but it'd become such a broken product I wouldn't recommend it to even the smallest of users." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) Mohammadd S. Hr > "I had a good time working with agile crm For my email marketing and tracking and helped me in my business" [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4786837) SB Steven B. Owner & Manager > "Lots of lip service but they will ignore customer needs wherever possible, especially when the software stops working for no reason." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2942799) Mansur S. Product Manager > "Additionally, the lead scoring feature makes it easier to prioritize leads based on their behavior." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4322827) EE Emre E. CEO > "After 2 years, I saw 3 unauthorized charges from agilecrm from my credit card." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3185286) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "Agile CRM is an ideal CRM for small business owners and professionals looking for an easy-to-use tool to help manage their customer..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4622494) CS Chiara S. Consulente freelance > "There are also so many other bugs not solved from months like the Facebook integration..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3207622) Mansur S. Product Manager > "Additionally, it offers a range of pricing plans to suit different business needs." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4322827) CS Chiara S. Consulente freelance > "All the flows are compromised by the campaigns not sent." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3207622) VR Verified Reviewer Senior Software Engineer > "We can easily track all our project related tasks and all." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4252930) JM Jack M. CEO > "The product not working was bad enough and the inflexible service was the icing on the cake." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3526044) VR Verified Reviewer US IT Recruiter > "The process of setting up an account is simple and hassle-free, and the level of customer support provided is exceptional." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4799538) AL Aaron L. President > "Setup is confusing." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3908131) VR Verified Reviewer HR > "The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4790693) MK Matthew K. adfdas > "Frustrating." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4570972) LM Lee M. Managing Partner > "Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) AL Amanda L. Consultant > "This is a BIG con! If you are in Australia, prepare for repeat 4am phone calls from their sales team and agents who clearly do not..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2802024) CD Chris D. Specialist > "These features can help businesses save time and increase productivity." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4699940) KK Kimberly K. Head of Investor Relations > "Querying on groups of people is inconsistent and inaccurate." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3414495) VR Verified Reviewer Technical Lead > "We can micro manage tasks using Agile ." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4262896) KK Kimberly K. Head of Investor Relations > "I was regularly trying to get customer support to find me answers but they were never able to solve my problem." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3414495) VR Verified Reviewer Technical Lead > "The main goal of Agile CRM is improve business relationship ." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4262896) MS Maria S. Co-Founder > "Support is terrible; email sending is spotty at best." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3302041) VR Verified Reviewer Assistant Professor Pediatric > "I am highly impressed with Agile CRM as a comprehensive customer relationship management solution." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4807926) GM Graham M. Director > "So its solid if you want a cheap option but I have just had a terrible time of late." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3103078) Michael M. Loan Consultant > "the customizations and integrations are fantastic. " [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4382434) VR Verified Reviewer CEO > "Hopelessly bad - we changed over a year ago and cannot get the payments suspended" [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3349421) VR Verified Reviewer Senior Software Engineer > "With minimal amount we can easily maintain our project." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4252930) LM Lee M. Managing Partner > "It has no reliability at this point." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) Valor L. Growth Manager > "Agile CRM honestly does well, except its ui/ux is not very friendly, and I get lost quite often, and there's lots of tabs and clicking..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3290014) JM Jack M. CEO > "I don't have time to do that I just wanted to cancel the plan." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3526044) VR Verified Reviewer CTO > "I recently switched to agilecrm after trying out several CRMs and I couldn't be happier." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4512016) Valor L. Growth Manager > "Unfortunately, I just want things simple for my simple brain." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3290014) KK Kimberly K. Head of Investor Relations > "From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of sending out newsletter and other..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3414495) AL Amanda L. Consultant > "I am gobsmacked that a global company with a product of this quality, can't get their timezone planner better organised. " [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2802024) [View Reviews](https://www.capterra.com/p/135148/Agile-CRM/reviews/) ## User interface [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) 4.33 (166) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) 4.12 (524) ### Features Cherwell Service Management Top features 29/41 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Asset Lifecycle Management - Automated Responses - Automated Routing - Change Management - Collaboration Tools - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Generative AI - Help Desk Management - Incident Management - IT Asset Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Problem Management - Release Management - Reporting/Analytics - Reporting & Statistics - Search - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Service Reporting - Support Ticket Management - Support Ticket Tracking - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/121158/Cherwell-Software/#features) Agile CRM 25/41 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Asset Lifecycle Management - Automated Responses - Automated Routing - Change Management - Collaboration Tools - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Generative AI - Help Desk Management - Incident Management - IT Asset Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Problem Management - Release Management - Reporting/Analytics - Reporting & Statistics - Search - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Service Reporting - Support Ticket Management - Support Ticket Tracking - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/135148/Agile-CRM/#features) ### Recognition No recognitions have been awarded to Cherwell Service Management Agile CRM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Cherwell Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Agile CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Cherwell Service Management - By Cherwell Software - Located in United States - Founded in 2004 Agile CRM - By Agile CRM - Located in India - Founded in 2012 ## Popular Comparisons [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.33 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (724)](https://www.capterra.com/p/132997/Freshservice/reviews/) $189/month Price $19/month 4.4 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121158-132997/Cherwell-Software-vs-Freshservice) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,243)](https://www.capterra.com/p/169607/Clockify/reviews/) $8.99 Price $4.99/month 4.1 Features 4.6 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/135148-169607/Agile-CRM-vs-Clockify) [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.33 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $189/month Price $19/month 4.4 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121158-124981/Cherwell-Software-vs-Freshdesk) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,381)](https://www.capterra.com/p/19319/JIRA/reviews/) $8.99 Price $7.91/month 4.1 Features 4.4 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-135148/JIRA-vs-Agile-CRM) [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.33 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $189/month Price $15/month 4.4 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-121158/LiveAgent-vs-Cherwell-Software) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,040)](https://www.capterra.com/p/147657/monday-com/reviews/) $8.99 Price $9/month 4.1 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135148-147657/Agile-CRM-vs-monday-com) [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.33 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $189/month Price $115/month 4.4 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121158-164283/Cherwell-Software-vs-Zendesk) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,579)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $8.99 Price $10.99/month 4.1 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135148-184581/Agile-CRM-vs-Asana-PM) [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.33 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $189/month Price $20/month 4.4 Features 4.5 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/121158-169505/Cherwell-Software-vs-Zoho-Desk) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,537)](https://www.capterra.com/p/211559/Trello/reviews/) $8.99 Price $5/month 4.1 Features 4.3 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135148-211559/Agile-CRM-vs-Trello) [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[4.33 (166)](https://www.capterra.com/p/121158/Cherwell-Software/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) $189/month Price Contact vendor for pricing 4.4 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-121158/SysAid-vs-Cherwell-Software) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[4.63 (4,586)](https://www.capterra.com/p/158833/ClickUp/reviews/) $8.99 Price $10/month 4.1 Features 4.6 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135148-158833/Agile-CRM-vs-ClickUp)