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BOSSDesk vs Cherwell Service Management: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 2,539 reviews from IT Asset Management users.
% Fit
Not enough reviews
Feature ratings
Inventory Management
4.5
Asset Tracking
4.4
Support Ticket Management
4.8
Reporting/Analytics
3.0
Alerts/Notifications
4.7
% Fit
Not enough reviews
Feature ratings
Inventory Management
4.3
Asset Tracking
4.0
Support Ticket Management
4.3
Reporting/Analytics
3.6
Alerts/Notifications
1.7
User satisfaction
4.7
User reviews126
Ease of use
4.5
Functionality
4.4
Value for money
4.7
Customer support
4.8
4.3
User reviews167
Ease of use
4.2
Functionality
4.4
Value for money
4.4
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
144825
5 screenshots
121158
5 screenshots

BOSSDesk

Top Features
37/38
  • Compliance Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode/Ticket Scanning
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Maintenance Management
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Reporting/Analytics
  • Requisition Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • User Management
  • Workflow Management
See All features
Hide IT Asset Management Software Features -

Cherwell Service Management

33/38
Show IT Asset Management Software Features +

BOSSDesk

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Cherwell Service Management

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BOSSDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cherwell Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BOSSDesk
  • By BOSS Solutions
  • Located in United States
  • Founded in 1997
Cherwell Service Management
  • By Cherwell Software
  • Located in United States
  • Founded in 2004
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