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BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .
Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
The refresh problem is there. I find it little frustrating.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
There really is not anything I can think of I would point out as being a negative.
Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software.
At times it can be difficult to configure the filters.
Folks at BOSS are fantastic to work with and very helpful to accommodate your custom needs for any of their applications that you use.
It is fairly difficult to use the wizard to create reports.
We've been using Cherwell for two years, and I still feel we've made the right choice. Its OOTB is excellent, and the ability to customize and expand the capabilities is great.
I would seriously consider NOT working for a company that uses this software for change control.
This product stands up against the Goliaths at a much better price point and value. It is gaining rapidly on the top two competitors, and for very good reason.
Worst commercial software platform I have ever seen.
If you can dream it you can do it. They have a great community that is willing to help.
I dislike that, at times, certain tickets really require me to fill out a specific piece of information before saving the ticket.
Amazing user friendly and great flow. Looking forward to being admin if the tool.
The software becomes sluggish at times when the servers get over loaded so the users experience increased load times between screens.
BOSSDesk
Top FeaturesCherwell Service Management
BOSSDesk
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Cherwell Service Management
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