iVvy Event Management vs GoTo Webinar: Which is a better fit?

Any issues staff are always willing to help and super helpful and easy to talk to and go out of their way to understand the scope of the work be achieved.

Poor customer service - am tired of following up about an ongoing error - 12 months after closing the account. Updates and phone calls are promised but ever come through.

I have only started using this software in the last 6 months. The support team especially [SENSITIVE CONTENT] who has gone out of his way to help me work out the best solution to any of my issues.

I emailed several times trying to get a booking issue sorted out with no response and finally got in touch with the sales employee to find out my only other contact had been fired.

I purchased IVvy about 10 months ago for our wedding venue business. Their sales team is truly great at what they do, I felt so optimistic about the product.

She was very unprofessional and disorganized. Fast forward two months and my software still wasn't completely set up and a lot of things promised in the sales pitch weren't actually available "yet.

We have worked alongside [SENSITIVE CONTENT] for many years and he always is willing to workshop and find solutions to better use the system more effectively.

I ended up having a few meetings with someone else to finish setting up my account (this was then 3.5 months after signing up) which mainly involved fixing mistakes from the first employee.

Best thing I like about GoToWebinar is its intuitive UI screens. It makes navigation easy to do your tasks like sharing relevant content, muting/ unmuting an individual, having a video conversation.

It is quite costly to use which restricts its usage. Sometimes there are technical errors while using it.

Wambui W

Water and Sanitation Systems Controller

The experience has been super amazing just to say the least. We found a safe and reliable virtual room where we can always go to when facilitating our online events and webinars.

It tends to be hard to get into. I don't believe it's just user error, or computer error, because it happens fairly often that someone had a hard time entering the meeting.

Goto Webinar offers the best quality audio and video streaming, this was especially great during online seminars and training that we have organized for customers and internal team members.

Except these problems there aren't any problems that I can tell.

Madeleine M

Director of Operations

Overall experience has been good, nice to have a platform that is reliable for high stake webinars.

This can make things a bit confusing and difficult if you're dealing with multiple recordings and multiple links.