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When I Work vs Verint Workforce Management: Which is a better fit?

Updated on February 4th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 1,185 reviews from Employee Scheduling users.
% Fit
Not enough reviews
Feature ratings
Data Import/Export
4.3
Access Controls/Permissions
4.2
Real-Time Notifications
4.6
Task Management
4.4
API
3.3
% Fit
Missing features
Not enough reviews
Feature ratings
Data Import/Export
NA
Access Controls/Permissions
NA
Real-Time Notifications
--
Task Management
--
API
--
User satisfaction
4.5
User reviews1,136
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.4
4.2
User reviews19
Ease of use
3.8
Functionality
4.6
Value for money
4.6
Customer support
4.0
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

From small businesses to large enterprise operations, management teams in every industry are using When I Work's software to save time scheduling shift-based employees & improve communication.

Organizations that operate a customer service center.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kendrick N
CEO
5.0

Kendrick: Hi, my name is Kendrick, owner of Kenny's Kitchen, LLC. I give When I Work five out of five. The products I switched from before using When I Work, it was Square. The scheduling is okay for Square, but When I work breaks it down more for me, to help me more understand. So I love it. When I Work is when I work. I chose When I Work because out of the two to three other scheduling apps I looked through, When I Work, it gave me more of what I needed. Time, wage, how much I'm looking at for wages, for the employee, for the week, the complete breakdown that I need is why I chose When I Work over the other applications. Just enter my information for my company, enter the information for my employees, they even double check and do follow up calls just to make sure everything gets correct. So I really, really had an easy time getting started with that. Anyone else using When I Work I feel like applications such as this one are for any business, but they would be more helpful for small businesses like myself. Because depending on your number of employees, that right there is what you need. And again, they have great resources. They even have helpful videos. Any and everything to help you with learning to schedule, manage employees in your company, When I Work has it for you.

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View all video reviews
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User interface
121248 video thumbnail}
1 Video
No videos provided by vendor
121248
5 screenshots
247639
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

When I Work

Top Features
37/44
  • Biometric Recognition
  • Customizable Reports
  • Labor Management
  • Resource Allocation
  • Shift Management
  • Shift Scheduling
  • Third-Party Integrations
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Attendance Management
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Communication Management
  • Compliance Management
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Forecasting
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting/Analytics
  • Schedule Distribution
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Task Management
  • Timesheet Management
  • Vacation/Leave Tracking
See All features
Hide Employee Scheduling Software Features -

Verint Workforce Management

31/44
Show Employee Scheduling Software Features +
When I Work
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Verint Workforce Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
When I Work
  • By When I Work
  • Located in United States
  • Founded in 2010
Verint Workforce Management
  • By Verint
  • Located in United States
  • Founded in 2004
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