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TeamDynamix vs Total Support HelpDesk CRM: Which is a better fit?

Updated on December 18th, 2024
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Summary
Features in ITSM
41
Best performer
43
  • Activity Tracking
  • Alerts/Notifications
  • API
12
43
User satisfaction
4.4
User reviews150
Ease of use
4.1
Functionality
4.1
Value for money
4.3
Customer support
4.5
4.3
User reviews24
Ease of use
4.3
Functionality
4.2
Value for money
4.2
Customer support
4.2
Price starts from
--
Yearly subscription
Free version
Free trial
/user
One-time payment
Free version
Free trial
Best for

Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.

Companies that offer customer service and support services and want to track their customers calls and emails from inception to resolution.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
121317
3 screenshots
127283
1 screenshot

TeamDynamix

Top Features
41/43
  • Audit Trail
  • Remote Access & Monitoring
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Availability Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Help Desk Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide ITSM Software Features -

Total Support HelpDesk CRM

12/43
Show ITSM Software Features +
TeamDynamix
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Total Support HelpDesk CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TeamDynamix
  • By TeamDynamix
  • Located in United States
  • Founded in 2001
Total Support HelpDesk CRM
  • By Resource Dynamics
  • Located in United States
  • Founded in 1994
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