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Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.
Perfect for Businesses who need better SOPs and quick-reference guides for their employees. Ideal for businesses who interface with customers and need employees to find guides and quickly respond.
They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.
There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective.
It's very robust and powerful. The range of function is great with a broad range of applications and capabilities.
Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management.
It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.
Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box.
That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.
They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.
It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy.
I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it.
Other than the amazing customer support. ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.
I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.
Everytime I use ScreenSteps I am amazed by how easy is to create explicit training materials in a beautiful format , and how easy is for the users to access the information they need.
When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.
Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).
TeamDynamix
Top FeaturesScreenSteps
ScreenSteps
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