# Compare TeamDynamix vs Freshservice 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and TeamDynamix based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice --- # Freshservice vs TeamDynamix Features and Cost Comparison Last updated June 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceTeamDynamix2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment NO Based on [733 reviews](#user-reviews) Positive 693 Neutral 31 Negative 9 [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price $1.00/year Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.2 Customer Service 4.5 Reviews Sentiment Based on [170 reviews](#user-reviews) Positive 154 Neutral 14 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,291 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.7 Customizable Fields 4.2 Third-Party Integrations 3.7 Performance Metrics 4.0 59%Fit Missing features Feature ratings Ticket Management 4.3 Real-Time Notifications NA Customizable Fields 4.2 Third-Party Integrations 3.5 Performance Metrics NA User satisfaction User satisfaction 4.5 User reviews[733](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.4 User reviews[170](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.3 Customer support 4.5 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $1Per Year - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Organizations looking for a unified no-code ITSM/ESM platform offering low admin overhead, with a modern AI and automation architecture. Upper mid-market organizations with 1-10K FTE. ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track of requests..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) MI Marika I. Service Desk Lead > "Currently, this option seems limited or not easily accessible within Analytics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) BV Brad V. Professional Services Consultant > "I've configured other ITSM platforms and have found them much more confusing and complicated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) JK Justin K. Director Of Support and Data Center Operations > "Formatting the knowledge base articles can be a little rough." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) JF Javier F. Partners Responsible > "Reporting features could be more robust, and it lacks some advanced customization options." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6508286) JC Jeff C. IT Assistant Manager > "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170) TJ Tomas J. Senior EUC Specialist > "Sometimes I am not sure if/how product team works with development." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) IO Ifediora O. CMDB Manager > "My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153912) NB Norman B. Director Technology Strategy at TELUS > "For small teams, some options may feel too advanced and are not always used." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7014939) AB Aimé B. Skol Brewery Limited > "Clients can submit tickets through a simple portal, email, or service catalog without confusion, which reduces friction and increases adoption." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7103029) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) BC Brayden C. IT > "Freshservice has been a reliable and intuitive ITSM tool for our team, streamlining tickets and automating workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113396) PM Phillip M. ICT Support Officer > "The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over 30 notifications..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___5013674) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) DT Daniel T. Programmer > "It effortlessly centralizes our daily ticketing, incidents, and service tasks, providing our team with an excellent, scannable..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161570) AR Ashley R. systems application programmer > "moving forms and such from one application to another is not possible, the forms do not offer enough customizability, no coding..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161537) JN Jen N. IT Service Management Specialist > "TDX Work Management gives us one place to manage multiple areas, including ticketing, ITAM, services, knowledge articles, and..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161605) RC Robert C. IT Project Manager > "Reporting across modules lacks the flexibility needed to surface insights without exporting data and working outside the platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) DT Daniel T. Programmer > "TeamDynamix serves as the operational backbone for our day-to-day IT service delivery. Once the initial hurdle of customization is..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161570) JN Jen N. IT Service Management Specialist > "Some areas feel too limited and overly simplified, such as permissions and Knowledge Base notifications." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161605) NP Nathan P. BSA > "It provides so many features that we really have to focus our scope to what we know we can implement now and then create a roadmap..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161504) DK Dean K. SR Dir of IT > "Navigation bar value is unclear If everything routes to the same place (ticketing), the navbar may not add value" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160857) HS Harshit S. Business Analyst > "It provides good value, supports collaboration, and helps manage tickets, projects, assets, and documents in one place." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160656) RC Robert C. IT Project Manager > "Going in without that foundation will lead to underutilization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) RC Robert C. IT Project Manager > "No single module is perfect, but the sum is greater than its parts — and for a higher education IT shop that needs one platform to..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) JK Justin K. Engineer of Applications > "I do not like how complex some things become for what to an end user is a simple request." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160664) CM Christian M. Workflow Tech Analyst > "TeamDynamix has helped streamline service requests, improve visibility into assets, and support our IT processes." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160807) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) CM Christian M. Workflow Tech Analyst > "TeamDynamix provides a strong combination of IT service management and asset management in one platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160807) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) JK Justin K. Engineer of Applications > "I like the flexibility I have through TDX products to manage ITSM and ITAM as it best fits my organization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160664) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) JS Joey S. EUS Automations Engineer > "I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161389) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) KH Kendra H. System Administrator and Application Administrator > "It is a very flexible product and allows you to do so many things." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161560) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) DB Daniel B. Web Developer > "The flexibility of the platform stands out most." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160832) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) RC Robert C. IT Project Manager > "TeamDynamix has become the backbone of our IT operation." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) SMQ Sonja Michaela Q. IT Business Analyst > "Our experience with TeamDynamix has been positive during the evaluation and implementation process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161592) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) GS Gretchen S. Web Forms Manager > "It helps me stay organized." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161616) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) RC Robert C. IT Project Manager > "The ecosystem is the biggest strength." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) RM Richard M. IT Training > "Support team super knowledgeable and quick reply." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160790) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) DK Dean K. SR Dir of IT > "Welcome message explaining what GUS is" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160857) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) KH Kendra H. System Administrator and Application Administrator > "TeamDynamix has great continual improvement!" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161560) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when replying." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can easily be..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) TT Tom T. Telecomm tech > "They set me up an account but i do not use this" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595840) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when considering and..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) SH Sherri H. Operations Manager > "It has made my job easier to track contracts and their expiration dates." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BS Bryan S. Asst CIO > "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways that this..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) MT Melissa T. Tech Support Analyst > "Great product for keeping track of requests and progress made on tickets. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to search..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) BH Billie H. Lead Project Manager > "Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___2704704) BS Bryan S. Asst CIO > "TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BB Barbara B. Senior Project Manager > "I like the fact that it integrates all the features we were looking for into one package." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596152) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) ## User interface 4.54 (733) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.39 (170) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Freshservice Top features 31/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) TeamDynamix 22/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) ### Recognition No recognitions have been awarded to Freshservice TeamDynamix is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) $1/year Price $100/month 4.2 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/121317-254088/TeamDynamix-vs-ServiceNow) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,445)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) $1/year Price $89/month 4.2 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-121317/SysAid-vs-TeamDynamix) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (232)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $1/year Price $16/month 4.2 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121317-179501/TeamDynamix-vs-ManageEngine-Service-Desk-Plus) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) $1/year Price Contact vendor for pricing 4.2 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/121317-173025/TeamDynamix-vs-Help-Desk-Software) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $1/year Price $20/month 4.2 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/121317-227102/TeamDynamix-vs-JIRA-Service-Management) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,445)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $1/year Price $19/month 4.2 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121317-124981/TeamDynamix-vs-Freshdesk)