TeamDynamix vs Hornbill: Which is a better fit?

They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective.

It's very robust and powerful. The range of function is great with a broad range of applications and capabilities.

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management.

It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.

Justin J

Marketing Consultant

Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box.

That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.

They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.

It is a very reliable product. We have had minimal downtime and any incidents with the system have been dealt with swiftly and effectively by Hornbill, with proper RCA given in each case.

Migration from Zendesk for all our historic tickets was very painful - we had over 100,000 and this has taken months to complete.

It has been extremely positive with a helpful support network to help us implement it and we've enjoyed a good relationship with Hornbill staff ever since implementation.

There are some standard functionalities you would expect an ITSM platform to have which are missing on Hornbill.

We are very pleased with their service as a software supplier. Customer engagement is excellent, with regular reviews, free webinars and video tutorials complimenting a comprehensive WIKI site.

Reports can't be delivered by email which is extremely disappointing given all the other features available - it's becoming a more frequent annoyance to be honest.

Excellent, good support and help with setup Business Processes and Progressive Captures. We use it on a daily basis for all IT support tickets firmwide.

It can be fiddly, and some aspects may no longer be applicable by the point of a new update such as deprecated functions.