# Compare TeamDynamix vs Teamwork Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamDynamix and Teamwork Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/121317-143754/TeamDynamix-vs-Teamwork-Desk

---

# TeamDynamix vs Teamwork Desk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamDynamixTeamwork Desk2/4 selected

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

[## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.1

Customer Service

4.5

Reviews Sentiment

Based on [150 reviews](#user-reviews)

Positive

134

Neutral

14

Negative

2

[## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Starting Price

$10.50/month

Value-for-Money

4.5

Functionality

4.2

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

131

Neutral

7

Negative

5

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## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

67%Fit

Missing features

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

4.0

Third-Party Integrations

3.7

Prioritization

3.9

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

5.0

User satisfaction

User satisfaction

4.4

User reviews[150](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.3

Customer support

4.5

User satisfaction

4.4

User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$10.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations looking for an ITSM/ESM platform with low admin overhead, and advanced use of AI, automation, and integration. Upper mid-market organizations with 2-10K FTE.

Best for

A ticketing system designed to easily manage customer queries, saving you time and money.

## User reviews

Pros & cons

AT

Andrea T.

Director of Client Services

> "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

JB

Jonathan B.

Process Automation Developer

> "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786)

TV

Theresa V.

Project Manager and Sr. Business Analyst

> "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449)

DJ

Darrin J.

Sr. IT Support Technician

> "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629)

AS

Amy S.

Sr. Business Analyst

> "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659)

SM

Simon M.

Senior Service Analyst

> "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797)

LB

Lori B.

Programmer Analyst

> "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631)

Paula R.

IT Service Desk and Operations Manager

> "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447)

AT

Andrea T.

Director of Client Services

> "The product has a fast response time, and the knowledgebase is easy to set up and configure."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

HV

Heather V.

Salesforce Admin

> "The reporting capabilities aren't great."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274)

AT

Andrea T.

Director of Client Services

> "Our renewals contain reasonable increases."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

AB

Allen B.

Director of Information Systems

> "The inability for a user to change the status of a ticket makes that process more difficult. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496)

MJC

Mary Jo C.

Business & Project Coordinator

> "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950)

YJ

Yohan J.

IC Help Desk Technician

> "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070)

AS

Amy S.

Sr. Business Analyst

> "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659)

Emilee I.

Customer Success Analyst

> "Some software limitations, having to put lots of enhancement requests in."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983)

EF

Emma F.

Information Technology Support Analyst

> "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029)

AM

Amanda M.

IT Knowledge Manager

> "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903)

AB

Andrew B.

System Analyst II

> "It integrates in a fully integrated Project Management platform."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824)

BA

Betsy A.

Senior Technician, IT Support Services

> "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452)

BS

Boyang S.

Junior Data Integration Developer

> "With a variety of features, it offers a comprehensive solution to project management and service request tracking."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691)

SN

Stefani N.

Fiscal Support Specialist/Payroll

> "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666)

AT

Andrea T.

Director of Client Services

> "I loved the ease of the product setup."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

KM

Kevin M.

Desktop Support Specialist

> "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977)

JM

Jeremy M.

LMS System Admin - Service Desk Manager

> "The training and support are excellent."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734)

VR

Verified Reviewer

Application Support Analyst II

> "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820)

TV

Theresa V.

Project Manager and Sr. Business Analyst

> "Implementation was relatively smooth. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449)

GC

Gregory C.

Information Technology Consultant

> "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621)

JM

Jeremy M.

LMS System Admin - Service Desk Manager

> "The ease of setup and end user interface. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734)

MP

Marmar P.

IT Project Manager

> "It does not allow creating new custom email notifiacations."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188)

JB

Jonathan B.

Process Automation Developer

> "they are very easy company to work with."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786)

JM

Jerry M.

IT technician

> "The time to sync for workspace and unspecified errors that restrict a certain task"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907)

RB

Rebecca B.

Assoc Director of Support Operations

> "I like the expansive features available for customizing the services, scope, and levels associated with ticketing."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009)

TL

Tiffany L.

Technical specialist

> "Sometimes my job is on the go and there is no mobile app for me to easily check information "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273)

BC

Bryson C.

Help Desk Manager

> "TeamDynamix is about a million times better than our old ticketing system."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437)

SP

Shelbie P.

Office and Purchasing Coordinator

> "No videos for new users, and no way to track software licenses (maybe in the future?)"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665)

JJ

Joshua J.

Computer Support Specialist

> "It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697)

CM

Clayton M.

Asst. Dir. Learning Technologies

> "i.e. ticket could not be sent to another person or closed until a task was completed first."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054)

BS

Boyang S.

Junior Data Integration Developer

> "The reports feature is especially useful, allowing me to quickly access data and generate reports."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691)

PD

Paul D.

Lead Apple Technician

> "We also don't have an easy way to split tickets as the system is currently implemented."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102)

KR

Kenlee R.

IT Help Desk Coordinator

> "What I like most about this software is the capability to customize everything to best fit your specific..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580351)

AM

Amanda M.

IT Knowledge Manager

> "Human error causes the information not to be captured 100% all the time."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903)

SM

Simon M.

Senior Service Analyst

> "TeamDynamix has great reporting capabilities and an easy to use client portal."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797)

SN

Stefani N.

Fiscal Support Specialist/Payroll

> "attaching files or finding attachments can be challenging."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666)

CE

Chris E.

Desktop Support Specialist Senior

> "We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983)

VR

Verified Reviewer

SVP, IT

> "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002)

AF

Abigail F.

Help Desk Team Lead

> "I like that we can run ticket reports and create workflows within TDX."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578132)

SV

Stefan V.

Technical Lead

> "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226)

TT

Tj T.

Sr Mgr, ITSM

> "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269)

Richard M.

Director of Client Services & Operations, ITS

> "Mobile experience is not as feature rich as the desktop version and is not as easy to use."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575182)

Seth T.

Applications Analyst

> "They have good handle on all the basics and have a good team who seem to implement things people ask for."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809042)

BM

Brad M.

Director, Computing and Support Services

> "The search features in TeamDynamix aren't the best."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720)

PD

Paul D.

Lead Apple Technician

> "The fact that we can route things pretty efficiently is also quite nice because we can route things to another user..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102)

BG

Barb G.

Change/Release Management Specialist

> "I don't like that you cannot add an attachment inside of a ticket."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851)

CW

Christopher W.

IT User Support Specialist I

> "Very open to new technologies to be easily integrated."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811042)

FH

Fred H.

Research Analyst

> "Instead, you are stuck with the current week (default or mistakenly selected)."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166)

CE

Chris E.

Desktop Support Specialist Senior

> "I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment,..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983)

KM

Kevin M.

Desktop Support Specialist

> "Input resolution is slow and often inaccurate."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977)

BP

Brian P.

Director of Client Technology and Customer Support

> "The reporting features are extremely flexible."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809022)

PD

Paul D.

Lead Apple Technician

> "This becomes a greater issue when users need equipment repaired."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102)

SH

Sherri H.

Operations Manager

> "It has made my job easier to track contracts and their expiration dates."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985)

BS

Bryan S.

Asst CIO

> "TDX has a lot of shortcomings that worked better in Cherwell."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173)

CM

Chris M.

Technology Support Specialist

> "A lot of tools to help keep up with documentation and support tickets/projects."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577970)

CF

Carlos F.

IT technician

> "Workflows can get tricky if not properly specified"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468)

BC

Bryson C.

Help Desk Manager

> "I absolutely love how TeamDynamix lives and breathes efficiency."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437)

EG

Edward G.

Field Support Technician I

> "Sometimes it can be a little slow but that doesn't happen often."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109)

SB

Sarah B.

Campus Solutions DBA

> "This product has many features that are functional and easy to use."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813668)

MG

Maria G.

Sr Systems programmer

> "This product is difficult to navigate from screen to screen"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589024)

BS

Bryan S.

Asst CIO

> "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173)

TI

Tarek I.

Senior IT Analyst

> "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683)

MT

Melissa T.

Tech Support Analyst

> "Great product for keeping track of requests and progress made on tickets. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841)

JW

Jeffrey W.

Senior Project Manager

> "We know what we want to do, but can't find a tutorial to help us."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580224)

BS

Boyang S.

Junior Data Integration Developer

> "It has been incredibly helpful in organizing projects and tracking service requests."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691)

HH

Homer H.

Manager of User Services

> "This does not feel or act like a CSR, though that is how it was sold."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3534777)

YJ

Yohan J.

IC Help Desk Technician

> "It would be nice to have a function that makes sending messages to bulk work orders a much easier process."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070)

CL

Cristina L.

Printing and Support Services Manager

> "Visual design is not the most appealing."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589177)

TR

Thomas R.

Vice President for IT / CIO

> "The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575597)

TC

Tanasee C.

Assistant Director

> "Some integrations were difficult."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3539421)

BM

Brad M.

Director, Computing and Support Services

> "TeamDynamix makes tracking and reporting tickets and projects easy."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720)

KR

Kyle R.

Assistant Director of User Services

> "There are a few processes that feel like they should be simple that really aren't."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593035)

[View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

Diego C.

Real estate agent

> "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978)

GM

Gladys M.

Support Specialist

> "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

AK

Alex K.

TMS Solutions Manager

> "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels &..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861)

LB

Lucas B.

PM

> "Our client database is a now mess, it cannot be maintained due to these spam contacts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200)

VR

Verified Reviewer

Account Director

> "It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3596197)

JS

Jas S.

Marketing Manager

> "When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2139799)

GM

Gladys M.

Support Specialist

> "I like how it keeps us organized within the different divisions of the company. "

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

BR

Barbara R.

Account Communications Manager

> "Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time""

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2488917)

CH

Charra H.

Owner

> "We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136300)

RL

Rhina L.

Director of Customer Support

> "There is always a delay when receiving the tickets on Teamwork Desk system."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459359)

JB

Jesse B.

Owner

> "We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2138144)

JW

Jeremy W.

Customer Support Specialist

> "There are times when teamwork will have issues creating tickets."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459352)

DB

David B.

Operations Manager

> "It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459364)

VR

Verified Reviewer

Operations

> "The software is glitchy - especially for about 6 months following the release of Desk 2.0."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2447605)

DK

Danny K.

Product Management

> "They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136280)

DM

Debbie M.

Digital Marketing Manager

> "Does not always bring in forwarded messages from clients."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459737)

JT

Jeune T.

Owner

> "Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2472757)

RT

Ray T.

Customer Support Specialist

> "Lack of control over automation."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

RT

Ray T.

Customer Support Specialist

> "I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

VR

Verified Reviewer

CEO

> "I see they are surrending to slack and chat is not as good as it can and should be"

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2461243)

[View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

## User interface

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)

4.35 (150)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

4.42 (143)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

TeamDynamix

Top features

21/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/121317/TeamDynamix/#features)

Teamwork Desk

14/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features)

### Recognition

No recognitions have been awarded to TeamDynamix

No recognitions have been awarded to Teamwork Desk

### Deployment & support

TeamDynamix

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Teamwork Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamDynamix

-   By TeamDynamix
-   Located in United States
-   Founded in 2001

Teamwork Desk

-   By Teamwork.com
-   Located in Ireland
-   Founded in 2007

## Popular Comparisons

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/year

Price

$39/month

4.1

Features

4.4

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/121317-164283/TeamDynamix-vs-Zendesk)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$10.5/month

Price

$39/month

4.2

Features

4.4

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/143754-164283/Teamwork-Desk-vs-Zendesk)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/year

Price

$19/month

4.1

Features

4.3

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/121317-124981/TeamDynamix-vs-Freshdesk)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$10.5/month

Price

$19/month

4.2

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-143754/Freshdesk-vs-Teamwork-Desk)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$0/year

Price

$25/month

4.1

Features

4.7

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/121317-202528/TeamDynamix-vs-Milvus)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$10.5/month

Price

$25/month

4.2

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/143754-202528/Teamwork-Desk-vs-Milvus)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/year

Price

$15/month

4.1

Features

4.6

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-121317/LiveAgent-vs-TeamDynamix)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$10.5/month

Price

$15/month

4.2

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-143754/LiveAgent-vs-Teamwork-Desk)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$0/year

Price

$29/month

4.1

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

$10.5/month

Price

$1995/month

4.2

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/86962-143754/Bomgar-vs-Teamwork-Desk)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$0/year

Price

$20/month

4.1

Features

4.5

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/121317-169505/TeamDynamix-vs-Zoho-Desk)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$10.5/month

Price

$29/month

4.2

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-143754/Freshservice-vs-Teamwork-Desk)