# Compare TeamDynamix vs Atera 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Atera and TeamDynamix based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121317-144309/TeamDynamix-vs-Atera --- # Atera vs TeamDynamix Features and Cost Comparison Last updated March 26th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: AteraTeamDynamix2/4 selected [Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [446 reviews](#user-reviews) Positive 418 Neutral 17 Negative 11 [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment Based on [150 reviews](#user-reviews) Positive 134 Neutral 14 Negative 2 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,595 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Ticket Management 4.4 Real-Time Notifications 4.5 Customizable Fields \-- Third-Party Integrations 4.2 Reporting/Analytics 4.1 66%Fit Missing features Feature ratings Ticket Management 4.4 Real-Time Notifications NA Customizable Fields 4.0 Third-Party Integrations 3.7 Reporting/Analytics 3.3 User satisfaction User satisfaction 4.5 User reviews[446](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.4 User reviews[150](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.3 Customer support 4.5 Price starts from Price starts from $129Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. Best for Organizations looking for an ITSM/ESM platform with low admin overhead, and advanced use of AI, automation, and integration. Upper mid-market organizations with 2-10K FTE. ## User reviews Pros & cons JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) DS Daniel S. IT support technician > "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) PG Patrick G. Network Administrator > "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) AF Adrian F. CTO > "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) AS Andrea S. Telecommunication Engineer > "The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6773962) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AN Alex N. Information Communication Technology Specialist > "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) CG Cynthia G. Administrative Chief > "I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763144) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) UO Uchenna O. Human Resources Manager > "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249) John N. Systems Administrator > "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) RM Raymond M. IT Helpdesk Management > "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) RP Rick P. IT Administrator > "When a remote a computer and engage in a call, I can't hear the other line." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352239) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) AT Andrea T. Director of Client Services > "I loved the ease of the product setup." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) JM Jeremy M. LMS System Admin - Service Desk Manager > "The training and support are excellent." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) TV Theresa V. Project Manager and Sr. Business Analyst > "Implementation was relatively smooth. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) JM Jeremy M. LMS System Admin - Service Desk Manager > "The ease of setup and end user interface. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) JB Jonathan B. Process Automation Developer > "they are very easy company to work with." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) RB Rebecca B. Assoc Director of Support Operations > "I like the expansive features available for customizing the services, scope, and levels associated with ticketing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) BC Bryson C. Help Desk Manager > "TeamDynamix is about a million times better than our old ticketing system." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) JJ Joshua J. Computer Support Specialist > "It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) KR Kenlee R. IT Help Desk Coordinator > "What I like most about this software is the capability to customize everything to best fit your specific..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580351) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) SM Simon M. Senior Service Analyst > "TeamDynamix has great reporting capabilities and an easy to use client portal." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) CE Chris E. Desktop Support Specialist Senior > "We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) AF Abigail F. Help Desk Team Lead > "I like that we can run ticket reports and create workflows within TDX." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578132) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) Richard M. Director of Client Services & Operations, ITS > "Mobile experience is not as feature rich as the desktop version and is not as easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575182) Seth T. Applications Analyst > "They have good handle on all the basics and have a good team who seem to implement things people ask for." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809042) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) PD Paul D. Lead Apple Technician > "The fact that we can route things pretty efficiently is also quite nice because we can route things to another user..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) CW Christopher W. IT User Support Specialist I > "Very open to new technologies to be easily integrated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811042) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) CE Chris E. Desktop Support Specialist Senior > "I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) BP Brian P. Director of Client Technology and Customer Support > "The reporting features are extremely flexible." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809022) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) SH Sherri H. Operations Manager > "It has made my job easier to track contracts and their expiration dates." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) CM Chris M. Technology Support Specialist > "A lot of tools to help keep up with documentation and support tickets/projects." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577970) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) BC Bryson C. Help Desk Manager > "I absolutely love how TeamDynamix lives and breathes efficiency." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) EG Edward G. Field Support Technician I > "Sometimes it can be a little slow but that doesn't happen often." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109) SB Sarah B. Campus Solutions DBA > "This product has many features that are functional and easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813668) MG Maria G. Sr Systems programmer > "This product is difficult to navigate from screen to screen" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589024) BS Bryan S. Asst CIO > "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) MT Melissa T. Tech Support Analyst > "Great product for keeping track of requests and progress made on tickets. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841) JW Jeffrey W. Senior Project Manager > "We know what we want to do, but can't find a tutorial to help us." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580224) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) HH Homer H. Manager of User Services > "This does not feel or act like a CSR, though that is how it was sold." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3534777) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) CL Cristina L. Printing and Support Services Manager > "Visual design is not the most appealing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589177) TR Thomas R. Vice President for IT / CIO > "The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575597) TC Tanasee C. Assistant Director > "Some integrations were difficult." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3539421) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) KR Kyle R. Assistant Director of User Services > "There are a few processes that feel like they should be simple that really aren't." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593035) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) ## User interface 4.55 (446) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.35 (150) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Atera Top features 29/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) TeamDynamix 21/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) ### Recognition No recognitions have been awarded to Atera No recognitions have been awarded to TeamDynamix ### Deployment & support Atera Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Atera - By Atera - Located in Israel - Founded in 2011 TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 ## 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