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Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.
Leading global enterprises across all verticals and regions. SymphonyAI Enterprise IT customers include large enterprises and upper-mid market segment companies, as well as MSPs.
They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.
There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective.
It's very robust and powerful. The range of function is great with a broad range of applications and capabilities.
Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management.
It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.
Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box.
That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.
They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.
I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option is highly missed.
We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements.
Integration is not proper sometime there is a lag.
Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall.
I felt bit tricky to understand the commands but now I can explain all to my workers.
Ease of installation, ease of use, reliable, and works well for our ITIL process.
TeamDynamix
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