# Compare TeamDynamix vs BMC Helix ITSM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TeamDynamix and BMC Helix ITSM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121317-164195/TeamDynamix-vs-Remedy-IT-Service-Management --- # TeamDynamix vs BMC Helix ITSM Features and Cost Comparison Last updated June 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TeamDynamixBMC Helix ITSM2/4 selected [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price $1.00/year Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.2 Customer Service 4.5 Reviews Sentiment Based on [170 reviews](#user-reviews) Positive 154 Neutral 14 Negative 2 [## BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [115 reviews](#user-reviews) Positive 93 Neutral 17 Negative 5 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### Zoho CRM 4.3 (6,982) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### InvGate Service Management 4.6 (108) * * * Starting Price $17.00 Other,Per Year Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Issuetrak 4.6 (205) * * * Starting Price $876.00 Per User,Per Year Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * Highest Rated ### BOSSDesk 4.7 (140) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in ITSM Software Best performer 41 / 45 Only TeamDynamix - Access Controls/Permissions - Alerts/Escalation - Asset Lifecycle Management 16 / 45 Only BMC Helix ITSM - Generative AI User satisfaction User satisfaction 4.4 User reviews[170](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.3 Customer support 4.5 User satisfaction 4.1 User reviews[115](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.9 Customer support 3.9 Price starts from Price starts from $1Per Year - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Organizations looking for a unified no-code ITSM/ESM platform offering low admin overhead, with a modern AI and automation architecture. Upper mid-market organizations with 1-10K FTE. Best for Not provided by vendor ## User reviews Pros & cons DT Daniel T. Programmer > "It effortlessly centralizes our daily ticketing, incidents, and service tasks, providing our team with an excellent,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161570) AR Ashley R. systems application programmer > "moving forms and such from one application to another is not possible, the forms do not offer enough customizability, no..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161537) JN Jen N. IT Service Management Specialist > "TDX Work Management gives us one place to manage multiple areas, including ticketing, ITAM, services, knowledge articles, and..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161605) RC Robert C. IT Project Manager > "Reporting across modules lacks the flexibility needed to surface insights without exporting data and working outside the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) DT Daniel T. Programmer > "TeamDynamix serves as the operational backbone for our day-to-day IT service delivery. Once the initial hurdle of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161570) JN Jen N. IT Service Management Specialist > "Some areas feel too limited and overly simplified, such as permissions and Knowledge Base notifications." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161605) NP Nathan P. BSA > "It provides so many features that we really have to focus our scope to what we know we can implement now and then create a..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161504) DK Dean K. SR Dir of IT > "Navigation bar value is unclear If everything routes to the same place (ticketing), the navbar may not add value" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160857) HS Harshit S. Business Analyst > "It provides good value, supports collaboration, and helps manage tickets, projects, assets, and documents in one place." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160656) RC Robert C. IT Project Manager > "Going in without that foundation will lead to underutilization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) RC Robert C. IT Project Manager > "No single module is perfect, but the sum is greater than its parts — and for a higher education IT shop that needs one..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) JK Justin K. Engineer of Applications > "I do not like how complex some things become for what to an end user is a simple request." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160664) CM Christian M. Workflow Tech Analyst > "TeamDynamix has helped streamline service requests, improve visibility into assets, and support our IT processes." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160807) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) CM Christian M. Workflow Tech Analyst > "TeamDynamix provides a strong combination of IT service management and asset management in one platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160807) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) JK Justin K. Engineer of Applications > "I like the flexibility I have through TDX products to manage ITSM and ITAM as it best fits my organization." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160664) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) JS Joey S. EUS Automations Engineer > "I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161389) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) KH Kendra H. System Administrator and Application Administrator > "It is a very flexible product and allows you to do so many things." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161560) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) DB Daniel B. Web Developer > "The flexibility of the platform stands out most." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160832) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) RC Robert C. IT Project Manager > "TeamDynamix has become the backbone of our IT operation." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) SMQ Sonja Michaela Q. IT Business Analyst > "Our experience with TeamDynamix has been positive during the evaluation and implementation process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161592) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) GS Gretchen S. Web Forms Manager > "It helps me stay organized." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161616) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) RC Robert C. IT Project Manager > "The ecosystem is the biggest strength." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161295) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) RM Richard M. IT Training > "Support team super knowledgeable and quick reply." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160790) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) DK Dean K. SR Dir of IT > "Welcome message explaining what GUS is" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7160857) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) KH Kendra H. System Administrator and Application Administrator > "TeamDynamix has great continual improvement!" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___7161560) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when replying." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can easily..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) BH Billie H. Lead Project Manager > "Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___2704704) SV Sminu V. IT Service Management > "Project and portfolio managements capabilities are also pretty good." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661466) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) AT Andrea T. Director of Client Services > "I loved the ease of the product setup." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) JM Jeremy M. LMS System Admin - Service Desk Manager > "The training and support are excellent." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) TV Theresa V. Project Manager and Sr. Business Analyst > "Implementation was relatively smooth. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) JM Jeremy M. LMS System Admin - Service Desk Manager > "The ease of setup and end user interface. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) EG Edward G. Field Support Technician I > "Sometimes it can be a little slow but that doesn't happen often." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) VR Verified Reviewer Salesforce Consultant > "We can do reports to identify and handle tickets per teams which is very useful for Project management." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963) MJ Marie J. Services Architect > "Additionally, BMC Software ignores their onPrem customers, whom by the way made this company who they are today and they chose to..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) PK Pankaj K. NOC > "In my point of view, BMC Helix ITSM is an exceptionally useful for managing our ticketing tasks." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___4087728) Emir O. Expert associate > "After 5 years of using i'm still puzzled by database structure that creates so many problem for integration with 3rd party..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) MJ Marie J. Services Architect > "It is the only one that has a definitive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) Travis B. Senior IT Administrator > "It can be quite clunky with all the options." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3204561) VR Verified Reviewer Solution Architect > "BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3383694) MJ Marie J. Services Architect > "I suspect they’re making it difficult because they want to sell subscriptions to their SaaS." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) VR Verified Reviewer Salesforce Consultant > "The reporting feature is cool." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963) Emir O. Expert associate > "It is abandoned by vendor i thing from version 1." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) MJ Marie J. Services Architect > "This system is incredibly robust to the extent that if you do not have mature processes and you do not manage IT well this system..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) Emir O. Expert associate > "Upgrading production system is a 14 days nightmare." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) [View Reviews](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) ## User interface [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.39 (170) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) 4.10 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features TeamDynamix Top features 41/45 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - Knowledge Base Management - Multi-Channel Communication - Prioritization - Problem Management - Project Management - Release Management - Remote Access & Monitoring - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) BMC Helix ITSM 16/45 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - Knowledge Base Management - Multi-Channel Communication - Prioritization - Problem Management - Project Management - Release Management - Remote Access & Monitoring - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#features) ### Recognition TeamDynamix is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to BMC Helix ITSM ### Deployment & support TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos BMC Helix ITSM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 BMC Helix ITSM - By BMC Software - Located in United States - Founded in 1998 ## Popular Comparisons [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) $1/year Price $19/month 4.2 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-164195/Freshservice-vs-Remedy-IT-Service-Management) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (351)](https://www.capterra.com/p/254088/ServiceNow/reviews/) $1/year Price $100/month 4.2 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/121317-254088/TeamDynamix-vs-ServiceNow) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164195/Freshdesk-vs-Remedy-IT-Service-Management) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) $1/year Price $89/month 4.2 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-121317/SysAid-vs-TeamDynamix) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Contact vendor for pricing Price $89/month 4.0 Features 4.5 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-164195/SysAid-vs-Remedy-IT-Service-Management) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $1/year Price $16/month 4.2 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121317-179501/TeamDynamix-vs-ManageEngine-Service-Desk-Plus) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Contact vendor for pricing Price $20/month 4.0 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/164195-227102/Remedy-IT-Service-Management-vs-JIRA-Service-Management) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) $1/year Price Contact vendor for pricing 4.2 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/121317-173025/TeamDynamix-vs-Help-Desk-Software) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Contact vendor for pricing Price $16/month 4.0 Features 4.4 3.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164195-179501/Remedy-IT-Service-Management-vs-ManageEngine-Service-Desk-Plus) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.39 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $1/year Price $20/month 4.2 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/121317-227102/TeamDynamix-vs-JIRA-Service-Management) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) Contact vendor for pricing Price €61/month 4.0 Features 4.3 3.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/127562-164195/TOPdesk-vs-Remedy-IT-Service-Management)